Custom function to lookup from another module
The code works when executed manually. But does not work when set with workflow rule as when a new quote is created? what am I missing? accDetails = zoho.crm.getRecordById("Accounts",accidtoLong()); mp = Map(); mp.put("Shipping_Street",ifnull(accDetails.get("Shipping_Street"),""));
Get address from accounts in quotes
How do I get the address details from the accounts module to the quotes module? basically while creating a new quote the address should automatically get picked from the accounts module based on the account selected. many thanks, JJ
Add custom field multiple times in the same layout
I'm new to zoho and just trying to get the interface set up to start using it. I want to be able to add a new custom field to a layout with multiple instances of the same custom field. For example, we sell several products and have several ways the products can be leased or purchased. I would like multiple instances of the same pick list (product) and multiple instances of an associated pick list (purchase or lease) and a date associated with it. Is there an easy way to do this?
Zoho CRM REST API Search records with special characters
Hello, I am struggling to search records in Zoho CRM, which contain special characters in the fields I am comparing to. I am using the REST API of CRM so search Accounts based on the Account_Name. The documentation also provides a lot of information,
New User Verification Code
We have added a new user, she got the invite (took forever but it went through) it is now saying her account is unverified and it won't send her an option to verify her account! Help!
Grouping of multiple record pins on the 'Nearby me' maps
Hello everyone, In the latest version (v3.6.23) of the Zoho CRM Mobile app, we have revamped the 'Nearby me' maps feature. In this version, the pins will display a number depicting the total number of records present around that location. This number
Add field to Product Details in Sigma
For the Quote, Sales Order, and Invoice, there is a section called Product Details in the API. I have successfully added a custom field to main product, but I am struggling with how to add a custom field to the product details section, as it doesn't appear
Introducing Email Preferences: A global setup for role-based sharing preference
Hello everyone, We are glad to bring an important update in the way the Email Sharing is carried out in CRM. PS: We are rolling it in a phased manner and hope to release it for all our users within a months time. We all agree that emails are an integral
Different access configuration within the same module
As far as I know, with a combination of roles, sharing with peers, and data sharing rules, you can configure a thing like this: In module A, users with the role 1 see only the records they own In module B, users with the role 1 see all the records owned
Show total of all discounts in quote
I am able to show a discount for each product in the quote but I would also like the total of all the discounts to be show at the bottom. I'd like to see Sub-Total of all products before discount Total of all discounts given Then grand total of sub-total
Introducing Certified Canvas Designers to help you implement Canvas for your business
Hello there! I hope you're all doing well. As you know, we released Canvas for Zoho CRM on Aug 10, 2021 for all paid editions of Zoho CRM (including Zoho CRM Plus and Zoho One). Today, we are happy to announce that we have a pool of Canvas designers
connect user to big IMAP mailbox - zoho crm
Hi, we want to add a users IMAP-mailbox with a size of 50GB. Does it works or are there any issues that might occure. If i understand correctly IMAP-Mails are copied while synchronization and that would exeed the limit by 10GB, isn't it? Thank you in
Leads counting bug today ?
Hi, On the Leads, I don't get the correct numbers of records. I tried with another Browser it is the same bug. For example, I have 10 leads on the list, but when I refresh, it counts randomly 7 or 9 or 10... but the number of leads on the list are correct.
Update a date field using another date field error message
We use contracts in our business and i am trying to work out how to update the start date of the ocntract vy using the end date of the contracft and substrcting the term in months from the end date. I have got that part to work fine, however I am having
Using Zoho CRM to display real-time data from native MySQL databases - is this a suitable use of the CRM?
We're trying to use Zoho CRM to avoid most of the working of setting up and hosting a log-in portal etc. But rather than referencing content stored within modules on Zoho CRM, we will only be displaying details found inside our MySQL DB. And then actions
Using Zoho Creator to display real-time data from native MySQL databases - is this a suitable use of the tool?
We're trying to use a tool that would help us avoid most of the working of setting up and hosting a log-in portal etc. But rather than referencing content stored within modules on Zoho Creator, we will only be displaying details found inside our MySQL
Quote Module, custom button for email, email not generating or being sent from Zoho.
Problem Custom Button: Deluge outbound email fails to generate or send from Quotes Module Environment: Zoho One, CRM, Writer, Work Drive, Outbound Email. Confirmed Good: Email Settings, Deluge Code. Testing Results: Button testing redirects output to
Count based on call result
Hi I need to count the calls with a specific call result, namely the call result will be " Invalid number" I have the following code to count total number of calls for a contact, and it works, i cant seem to figure out how to go the one extra step and
Is there any way to edit where the email iframe shows in the the related lists order on a record's view?
It seems strange to be able edit the order of some related lists but not others such as email in a record view.
Inactive Contacts
Hi there, Just wondering if there is a way to either change the colour of how an inactive contact appears within the CRM and in particular within the Contacts area of the Account page/record. Also if there is an option to hide them and un hide them would
Contact Count: Home Page / Dashboard Component
While there is an existing component that allows the full /filtered list of Contacts to be displayed on the home page, I need to be able to see a single count of all active clients (i.e. Contacts that have been tagged with 'Active'). How can I achieve
Does Zoho have account managers?
I've just started a new role without much handover. I know we have Zoho CRM and Campaigns but unsure what other tools, how much we pay or any idea of who to talk to about what tools are available, if we're using what we have correctly etc. Does Zoho
User lost access to the record even nothing has changed in permission settings
One of the users lost access to the potentials record even nothing has changed in the permission settings. I even tried to duplicate the administrator profile and assign it to him in order to check it out, but still nothing, he cant see some of the potentials
Halfway point between 2 dates in a formula field
Hi I am trying to create a formula based on a halfway point between 2 dates, I have tried the following but am getting a syntax error on both issues.. Date_Span = (${MODULE.Start Date},${Module.End Date}); Number_Of_Days = (Date_Span / (1000 * 60
Custom Function: Tracking the Case Closed time
Scenario: Tracking the Case Closed time We create cases and close them but how do we keep track of the details on when the case was closed? This custom function helps you track the closed time of a case, in a custom date-time field. You can then generate reports based on the closed time. You need to have a custom date time field to update the Closed Time. Please follow these steps: Log in to Zoho CRM with administrative privileges. Click Setup > Automation > Workflow > Create Rule. In the New Rule
Sending an email to new leads every two weeks
I need to send a campaign to new leads from the CRM every two weeks. What's the easiest way to set up the auto rule to pick up new leads every two weeks to automatically email them the same welcome campaign? We are talking very small numbers - maybe
How to create a report in Zoho CRM that shows comapnies that have not purchased from us with the past X months/years
I'm trying to create a report in Zoho CRM that shows which customers we haven't closed a sale with within the past 36 months, 24 months and 12 months. Where each 'Deal' is counted as 1 regardless of the value/amount of the deal. For example - deals clsoed
CRM Telephony Integration - Mondago
Hello, we have a voip handset set up, and have added an extension to chrome (Go Integrator by Mondago) to try and link to our Zoho CRM. When on the extension on chrome our CRM contacts appear to call, and we can call them and it comes through our handset,
Unable to update a deal for the first time using REST API
We are able to create a deal successfully using the REST API. According to our logic, if a deal doesn't exist we use the create deal API to create a new one. Else update the deal if it is already present. We use a specific id as a property that will always
Create a field using lookup of users
I like to create another field, but using lookup of users. Users is not a choice? Possible? I can use a pick list, but did not want to maintain another list of users. Thanks Jacob
Add Business Days to Date
I'm using an Adddate formula and I want to exclude weekend days so that the date returned will always be a business day (Mon-Fri). Is that possible?
HOW CAN I COPY ZOHO CRM TO ANOTHER ACCOUNT???
I OPENED A NEW COMPANY IN OTHER COUNTRY I NEED TO COPY THE CRM TO ANOTHER E'MAIL ACCOUNT. HOW CAN I DO THAT?
reaching endpoint in my nodejs
hi, I have. this route in my node.js router.get('/health', async (req, res, next) => { res.send({ msg: 'healthy af' }) } I tested that route with postman and. it works fine. Now I want to call that api in zoho using custom function header_data = Map();
Updating lead in CRM immediately after the submission using POST method
Not sure if I'm asking this right... I need to pass a few lead IDs at the form submission event but am unable to add hidden fields to the form. Is it possible to update the lead entity in CRM (ZOHO) right after form submission, via the POST method, using
Opportunity (Deal) - Related List Zoho CRM
I've been able to create the desired Related list and associate them to an Opportunity (Deal). However, I only get the Assign button. I've added the Quote module and a custom module. I would like to be able to add/create a new Quote from the Opportunity
Import from Close.com
Hi, I have been using Close.com as my CRM for a couple of years and would now like to move to Zoho CRM. I have data exported in .csv files, but the import process is confusing me. Has anyone migrated from Close CRM before? Any tips or tricks, or a
Introducing Fishbowl, Gravity Forms, DoorVaani and 6 more extensions for Zoho CRM
In addition to 500+ Zoho CRM extensions, Zoho Marketplace released 9 more extensions for Zoho CRM in the month of September 2021. These no-code, ready-to-use extensions do not just integrate other apps with Zoho CRM, but also add functionalities to help
Linking Sigma CRM extension to Creator App
We are getting close to publishing our Creator app on the market place. As such we are starting to move the changes that we've made to the CRM, to integrate the two, into a Sigma Extension, so that our customers can install the extension themselves. However,
QR codes + Inventory management + Zoho CRM
Hi all, we are using Zoho one, and we are hoping to achieve the following: Each product we manufacture will need to have a QR code printed and attached to it. Each QR code should identify tags which we have in our Zoho CRM DEAL module for that particular
how to add a correct salutation LINE in a template?
I am using CRM mostly in German speaking countries. Now when I try to build a template I would like to start my letter with the correct salutation "Sehr geehrte Frau xxx" (=dear Mrs. xxx") or "Sehr geehrter Herr xxx" (=dear Mr. xxx). My problem is that
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