Add name error when trying to send emails
I'm creating a template, and it keeps asking for "name" field, but everything seems to be mapped out ok. error says "name cannot be empty" but the spreadsheet DOES have a name column Any idea, attaching screen capture :
Related Module fields are blank in report (Accounts/Products modules)
Hi, I'm trying to produce a report based on Products module, with Accounts module as a related module. When running the report, all Product fields have a value, but none of the Accounts fields do. Is this expected behaviour? Thanks, Levi
Contact Roles
I have a wealth management company. I use Accounts to track the client as a whole and Contacts to track individuals. In most instances there are multiple Contacts that are part of an Account. Also, it is common that a Contact could be part of multiple Accounts. I would like to be able to track the Contact Role within each Account. It was suggested to create a Single Line field in the Contact record and then add it to the Contact layout grid in the Account record. The problem with this is the
Postcode look up
Hi Guys is there a plugin that allows me to use a UK post code look up system within Zoho CRM and on a Zoho CRM created web form?
Users
Hi, I added a user and we activated her but she is not showing under Users or Activate Users in our SEtup section now. I cannot assign her any Leads or Deals. How can I correct? She is not seeing anything she she logs in.
Determining if a currency field is blank in a formula field
Hi all, I need to calculate the value of a Formula Field (X) based on the value of 3 currency fields: - If Field A is filled, X takes A's value - If Field B is filled and A is not filled, X takes B's value - If Field C is filled and neither A nor B is filled, X takes C's value I found it difficult to represent whether a given field was empty or not, because there are no isEmpty( ) or isBlank( ) functions in the formula field builder. I solved thisas follows...taking advantage of the fact that the
get value of a field from a field in another module
Dear all, we love Zoho and we enjoy working with it, up to a certain extent. We are all not programmers but the simple way to add fields, customise fields, create workflows and events are easy, simple and quick to do, up to a certain complexity. Now I am having a question: - In the module deals, i have a custom field (DueDiligence) - I have the same field (DueDilligence) in Accounts module - Whenever a deal is created or edited, the value (failed, passed, pending), which is to be found in the Accounts
Customisation - Ensuring Contact Types are Specified For Account
Hi, Just evaluating CRM Plus. Have a scenario that I need help with. In my sector, we deal in wholesale of pharmaceuticals. It is very important to have a proper mailing list. Depending on the account, we may need to collect details of who is the contact person for each product category. Here is a scenario. Say Zylker Pharmaceuticals opens an account with us and they tell us that the trade in the following two categories: - Medicines - Toiletries At a very basic level, I want to be able to track
Development timeline
Hi Zoho. Do you publish a list of issues expected to be resolved in upcoming releases?
Mass update related to fields
I'm importing tasks and calendar items regularly into Zoho, a lot of which will be related to just one project or campaign. I'd like to be able to mass update these activities to relate them to the appropriate project, but this does not seem to be an option. Is there another way to quickly do this?
How to populate the Deals module with an input from a Contact
Hello, What are the ways to have a Contact associated with a Deal fill out an online form so that the data appear in the said Deal? Say, I create a questionnaire for a client to fill out, she submits it, and the answers appear right in the related deal for me to review when preparing for that job. A PDF attachment solution is not desired. Thank you!
To Automatically Calculate Amount Field in Deals Module for Selected Products
In Deals I added a New Section Called "Products" in which through Multi-select lookup, Products can be added from Products Module i.e., Getting Products from Products Module to Deals Module.The image is shown below:Now, when I select Products in that field, the Amount Field in Deals Module should automatically calculate the Total Price of the Products. But, the amount field in Deals Module is showing Manual Entry. The image is shown below: So, anyone help me how to solve this problem.
Important Updates in Zoho CRM Outlook plug-in and Marketplace
Hello everyone, We recently had some updates in Zoho CRM plug-in for Outlook and Marketplace. Here are the details: Modifications in the Sign-in process for Zoho CRM Outlook plug-in : Earlier we used Authtokens for signing-in to the outlook plug-in. Now, we will use OAuth, that provides a more secure method of authentication. Owing to this, the users are requested to download and install the latest plug-in before February 2020. In the plug-in, when you click Sign-in , you will be redirected to
Leads converted to deals
I need help. I need to create a funnel showing leads to deals created to deals above 80% to deals won. I am stuck and can't figure it out.
Email templates switching between workflows
Hi there, I have two workflows set up to send out two emails with links to two different surveys. The emails themselves are identical, bar the link to the survey. The workflows vary depending on what type of holiday the client went on, either on a cruise or a tailormade holiday. The Tailormade workflow is set to send one day after Return Date. The Cruise workflow is set to go 6 days after Departure Date. I have mandatory fields set up for Deals which group the holidays into either Taiilormade or
Zoho sheet view is not working
I tried to use the zoho sheet view for twice, and it worked fine, while showing that message of instructions. The moment, i decided not to need to show the instructions page again, i stopped being able to load the "zoho sheet view" again. All i get is only the word loading once i click, and i dont get the sheet itself loaded anymore. Any advise please
Newsletter: how to create one document (not clickable) with Zoho email template
Hello. Newsletters are one document as far as I know, at least the ones I receive from third parties are. The very basic newsletter I have now created with a standard template in Zoho CRM consists of a header, three photo's and text. After saving I have send this newsletter to one of my own mail adresses, via a fake lead I entered with one of my own email adresses. Upon receipt the newsletter is not one document however. For example the photo's are clickable and then will be opened in a photo viewing
Modify Phone field: take out +1 and return 10-digit phone number format
Hi, I'm posting leads from Facebook to Zoho however after the lead is posted the Phone field is returned on this format, +19998887777. How do I take out "+1" on Phone field so it just return a 10-digit phone number?
impersonating a users (ADMIN level)
Is there a way for an admin or superadmin to impersonate a user, in order to validate settings (securities, rules, roles etc) Thanks
Partner Relationship Manager
I see this page on the Zoho CRM website talking about using it for Partner Management. I cannot find this module in my CRM nor can I find more information about how to use it or set it up. Is there more information about how this works somewhere? https://www.zoho.com/crm/partner-relationship-management.html
Renaming Modules
Hi We only want to manage our suppliers in our CRM. We dont need to keep track of customers. We're not selling anything! Can I rename the Leads module to 'Suppliers' or is that considered bad form? Is it better for me to create a new module called 'Suppliers'? Thanks
Sync email and zoho
My Outlook isn't connecting to my zoho?
Editing Product Details Field in Invoices and Quotes - Zoho CRM
I know the product details field in invoices and quotes says that it's not editable but I really need to edit them cause they don't apply to my product. I need a different setup for it since I operate a travel agency. What can I do? Any suggestions?
Quote Customisation - Product Details
Our quote requirements seem to fall outside of the standard customisation that is available. The quotations we generate do not relate to held stock neither do they have a simple, single price. We quote for the removal of products offering a potential value for any that can be resold. On the quotation, we will need to add in each product line product description (free text), quantity, processing charge, a supplemental charge for additional services and then the total which is essentially (Return*Quantity)-(Processing*Quantity)-(Supplement*Quantity)
Reset to default?
I started nosing about in the product to see how things were connected. Is there a way to simply reset everything to the default settings?
Quote Total NaN
Does anyone else have an issue when creating quotes with the total being NaN, therefore it won't save and you have to start again!!! I have some quotes set up with product lines which I clone and then adjust to different customer needs. The problem usually happens when i try to edit the template, or move the product lines around. I am using multiple currencies but not within the same template. its soooooo frustrating, anyone any ideas, please help? Zoho say the can not replicate it.........it
Copy Customization: switching off all extensions for how long ?
Good morning. I like to copy customization of our CRM to another account. But I see I need to switch of Zoho Books extension. I can't shut off this extension as there are synchronisation between Books and CRM and Zoho Finance module. How long do I need to have the extension switched off ? What is expected in the target end from the remote super-admin.
Wizards - Looping Problem
Guys, Maybe I am missing something here. I watched several Zoho produced Wizard explainer videos in which it clearly shows how to add "previous" buttons that link to prior screens. SCREEN 1 - SCREEN 2 - SCREEN 3 works (via linking screens) SCREEN 2 - SCREEN 3 (via next) - SCREEN 2 (via previous) creates a loop error. When I do this in my wizards, however, it creates a "looping" error and I cannot save the wizard. Anything obvious that jumps out that you guys tripped over? JV
Email workflow doesn't trigger
Hello, I have build a workflow to send an email to the customer (contact email) whenever their deal is sent (fields - number of parcel and shipping method are updated), but unfortunately it doesn't trigger and I can't track where's the problem. Step by step: WHEN Numer przesyłki (number of parcel) AND Sposób wysyłki (shipping method) are updated and CONDITIONS are that Sposób wysyłki (shipping method) is GLS AND Preferowany kontakt (prefered contact) is po polsku (in polish) THEN send an email Wasze
Blueprint stopped working
I have a blueprint that has been working fine for over a month in the Leads module in a particular view. I have made no changes at all over the weekend to the system other than looking at Zoho Flow (but not configuring a Flow). This morning the Blueprint is not moving from one stage to the other. When I select the Blue Process button it creates the task associated with the flow but does not move the Lead to the next step. The majority of my business is based on this Blueprint so your immidiate response
Gmail IMAP Sync - Email Reports
Hi, I've been combing the documentation trying to get an answer to this, however I can't find anything concrete. Our CRM users have connected their Gmail accounts to the CRM through IMAP via the Mail Addon. It's syncing correctly, with the emails being linked to the contacts etc. So that's working fine. What we're trying to do now is start reporting on the emails that are being sent to our clients, in order to track the activity of our Sales Team for their KPIs. The issue is, none of the email reports
Sending Mass emails, cannot find fields/buttons
I am new to Zoho and I have just upgraded to the paid Standard version. I have read the article on: https://help.zoho.com/portal/en/kb/crm/connect-with-customers/email/articles/mass-emails#Send_and_Schedule_Mass_Emails Most what is in the above tutorial is not available to me. I can't find certain fields. "1. Select any module" "2. Choose Records from the list of records > click Send email" I really cannot find the "Send Email" button. Later on you are mentioning the "More" icon. Where is it? I can't
Update of Formula Field
We have added some new formulas to a module and tried doing a mass update to get the formulas to run on all 8000 records and it won't work. Currently the only is as follows: Open record in edit mode Save record With the volume we have to go through it seems crazy not to have another solution...
Sending Email Alert When New Lead Created Through Web Form
I've created my website using Zoho sites and included a CRM form on the site that automatically creates a lead when someone submits the form. But, I not able to get the workflow to automatically send out an email alert to the lead owner when the new lead is created. I followed the instructions at https://www.zoho.com/crm/help/automation/workflow-rules.html, but to no avail. Can anyone provide any assistance? Thanks
Pop-up on Edit of Contact Record: "Permission Denied: Incorrect value for Record Image field"
Hi, receiving this Pop-up error when editing a contact record. The image record has a photo in it.
Notes from Lead conversion
By default notes entered onto a lead carry over to contact once convert is clicked. Is there a way to make the notes go over to the associated account page instead? Sorry if this has already been answered, I read a post saying that lead conversion isn't customisable currently. If this is the case, please inform me if/ when this will be implemented
Blueprint and/vs. Workflow
Hello, I am on a very beginning step with using zoho and I would like to ask you, how to decide if I should use workflow or blueprints for particular things... Is there a "rule" ? thanks!
About Product Details
When do you plan to have customization of Product Details available? I really need to be able to either remove it or customize it. We are a service business and cannot use this software until the Product Details can have a Description, Quantity, Unit Price, and Sub-Total. Those are the only needed columns and the creation of this type of section should not be too difficult. My idea for ZOHO is to create either two or three different Product Details sections that a company administrator can choose
Mass email: only 20 mails allowed per day ( instead of 250)
Today I have upgraded to the paid Standard version of Zoho CRM. I am now experiencing that there is a daily limit of 20 (mass) mails per days, see enclosed screenshot. I have been informed that it should be 250 per day. Can you clarify?
Imported Zero value shows as blank in Zoho CRM
Hi guys, I have a number field in an external application mapped to a currency field in Zoho CRM. All values import correctly - for instance 9 shows up in Zoho as $9.00. Except for 0. When 0 is sent, the Zoho currency field remains blank. Is this the correct behavior in Zoho CRM? If so, is there a workaround? (I have confirmed that the integration is indeed sending the 0 value) Thanks! Dave
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