Sending Survey by Mass Email (as template) - Resending to those who do not respond
OK, this should be simple but I can't figure it out: I created a template in CRM I sent as a mass email - All good! I now want to re-send the email and/or a new email to those who either did not open or did not respond Is there an automated way to do this, or do I have to do it manually? Any advice is appreciated.
CRM Lead Magnet, Forms or MarketingHub for forms on a website?
I want to add forms to my WordPress website. I want the forms to pass data to Zoho CRM and I will want Zoho MarketingHub to automate processes on the website. So, which Zoho forms plug-in should I add to my website: 1. Zoho Forms? 2. Zoho CRM lead magnet? 3. Zoho MarketingHub? Many thanks Steve
Why cannot I remove the "Closing Date" from Potentials please?
Hi In my industry we can take 1 month or 2 years to convert a Potential into a PO. So I have to keep entering a meaningless Closing Date every time I convert a Lead to a Potential on Zoho. Is there a way of getting rid of it please? Thanks Nick
Zoho CRM Sent Email and IMAP Email not showing up in the same list
Hello, I'm currently migrating to Zoho CRM and run into a situation where Zoho CRM is difficult to use and wonder whether I'm doing something wrong. Here's the situation: I have IMAP integration set up and I can see contacts' emails on their contact page and also the SalesInbox. So this part is working fine. Also I'm able to send out emails through Zoho CRM, very nice. The problem: the emails from IMAP (usually emails I receive from clients) and the emails I sent through Zoho CRM can't be displayed
Email Security
Hi, Am I able to decide (on-the-fly) whether a particular email should be visible to everyone or not (confidential)? We currently use a system where emails can be set to be confidential to a set group once it is received on the CRM. This could be an email with sensitive data in it or a delicate contract for example. Such an email would be made accessible only to the accounts team rather than everyone.
Random number generator (Lead Module)
Hi All, Does anyone know how to assign a random number to a new Lead record on creation? At present, the Lead Module assigns an id number to reach new record in sequential terms. This isn't going to cut it for our needs. Many thanks in adv, Marc
Search within emails
HI, Are you able to search for content within emails? I'm testing this out and nothing is showing in the results. These emails have been just created.
Using personal email to reply from CRM
Hi, When replying to an email added on CRM, are you able to do that with your personal email address instead of a general one?
Criteria Deal "Closing Date" not appearing in Analytics or How to KPI closed deal this quarter
Hello to the community, I am going nuts on this one, I am trying to get simple KPI to display on my "Analytics" dashboard pannel : Value of the deal closed this quarter. I just cannot figure out how to it. Support sent me a picture on how to set the KPI but they use the "Closing date" criteria and I don't have. Here the support capture and mine. Am I the only one ? Do you see the "closing date" criteria ? The support KPI My criteria list
Apparently, there is no reasonable or feasible way to mass update a record's related list
I have a module called “Properties” I have a module called “Segments” each Segment record will have a related list of several hundred properties and each property may belong to more than 1 segment (yes it’s a multi-lookup field) Lets say I have a Segment record called “Chenai-Krishna” and I need to select several hundred properties to add to its related list “Properties” below. My problem is there is no way (and definitely no good, simple or reliable way) to select a few hundred Property records
Layout Picklists
Greetings. I have three different layouts, cloned and modified off of the Standard Layout. I changed the Lead Status - Picklist value in the default Standard layout, however, that update has not completed across the other 3 layouts. If I go to a cloned layout and try to edit the Lead Status Picklist with the same choices, I get an error that there are duplicate choices. Will the updated Picklist be seen in the other 3 layouts? Please advise. Thank You.
PandaDoc like function
We used to have multiple different systems to do various functions for our day-to-day business for years. In the last year, I have been able to migrate the majority of those systems to the Zoho platform. However, I'm stuck with PandaDoc at the moment for proposal and purchase agreements. We currently have a handful of template documents that we can send to a lead to overview and they can select various options depending on the purchase. As shown below, we have subsections with subtotals and a grand
Migration - Importing Data with Owner ID, Created By ID, Modified By ID
We are new to Zoho CRM, and are in the process of moving our data over. Everything seems to going OK, except we cannot get the Owner ID, Created By ID and Modified By ID values to match properly. I have been using the Data Import/Migration feature (for "Other CRM"), and am trying to import Accounts and Contacts. There are fields in the data for Owner, Created By and Modified By. Our previous system used a user email address to indicated Owner etc. We have made accounts on Zoho for each of our users,
Complete Inbound Call
For our sales team and front office, we would go to the Account, select OPEN Activities, and then have an option to complete a call, put time in and description. This function is gone and tech support said it was pushed Globally to all users. I need to complete inbound call and not create a call, then close it.
Subform Limitations - flexible amount of phone numbers.
I just read in the Zoho CRM API that the number of entries in subforms are limited to maximum 200 entries for *ALL* records: A module can have a maximum of 200 subform records with each subform having a maximum of 100 records I've been told I could use a subform to store a flexible amount of phone numbers to my contacts record using a subform. However, I have 50000 contacts. If only 1% would have 1 additional number in the subform, I'd already be above the limit. Am I right or do i misunderstand
Can I convert contacts to leads?
I'm new to CRM and created a lot of contacts, when really they should be leads. Is there a way to convert them? Or perhaps would i have to bulk export contacts and bulk import as leads?
Due Date - Format
When creating a task, the format say MMM and D Should it say MMDD 05 for May 12 for Day
Training attendance in CRM
I have a consulting business and we offer public training sessions as well. We may have several organizations sending different participants to one of our training sessions. We would like to track the attendance to these workshops, including the ability to look at a contact and see what workshops (if any) that person has attended. I thought using Events would work, but it appears you have to actually invite them via email and have them respond, and it does not show who actually attended the meeting
Zoho CRM Office 365 integration
I am the Superuser for Zoho CRM and have installed the Office 365 integration. This has given me a Zoho CRM Contacts folder in my Outlook, both in the 365 version and also the desktop app. But none of the other Office 365 users in my organisation can see that Contacts folder. They can't view the addresses in there and when they start typing a name or address, it doesn't pop up as an option for them. Only for me when signed on as my self. What do I need to do so that the other Office 365 users
Sync to Google Sheet
I have third parties who require a running list of potentials in a certain stage. Data often changes with the potentials and I would like to establish a sync to a google sheet in order to keep the 3rd parties informed of updates. Unfortunately, reports does need meet the target I need. Is there a solution in Zoho to keep a sync of potentials with a Google sheet or even a Zoho sheet that could be published and shared? Thanks.
Twilio integration with Zoho CRM - Can Twilio be used to send mass SMS Blasts? As well as auto-save records from Twilio, receive webhooks from Twilio, etc.
My company is about to make a huge purchase involving Twilio. We're wondering the extent (and ease with which) this would integrate with Zoho CRM. We're also really eager to hear from other people who use Twilio as their primary means of messaging their Zoho contacts. Any helpful resources and other things of the like would be very welcome too.
Add email template into a campaign ..... can this be done??
I have created a campaign and have added my prospects to it. But now I would like to add my email template to it so that I can see on one screen all the information. Is this possible does anyone know, and if so how can i do it? TIA
Schedule call when email clicked but not with opt-out selected
Hi, With mass emailing I am wanting to create the follow-up action of "schedule a call" but not when they have selected the opt-out option. Is there any way to do this? Thanks
Introducing creation of records through workflows
Hello everyone, We have introduced an instant action in the Workflow rule called "create record". The action will allow you to create records in standard and custom modules. For example, you can define a rule to automatically create a record in the Deals module whenever the contact's status is pre-qualified. Supported modules: Record creation is supported in the Leads, Accounts, Contacts, and Deals modules. When can it be executed: The action can be executed on a record action and at a particular
Updating contact/account info in Z. Sheets, the changes are not replicated
Hi, I'm trying to fix the contact/account data we have on CRM using the Zoho Sheet view, which works well, but I noticed that all the changes done are not replicated to Desk automatically. (if works if manually, I go on the Desk contact and hit the 'Update from CRM' button. How come it's not automatically replicating?
Email address not found. Unable to send email as the Sales doesn't contain Email address.
I have created a custom sales module. In this I have fields for 4x contacts from a sales lead. This gives me up to 4x email addresses. Always the first contact email is filled in. When I click on "Send Mail" it gives me error: Email address not found. Unable to send email as the Sales doesn't contain Email address. The contact email fields are set as email fields. Not sure how to solve this so I can email via Zoho?
Email Insights: Sharper insights for better emails.
In this day and age, communication needs to be quick, instant and effective. Among the many channels of communication we use, email still is one of the most cost effective and important ways of reaching out to prospects and contacts. However, just sending an email to a prospect and waiting for a response doesn't work anymore. When your emails are combined with context and analytics, you can write more powerful content and receive better responses from your prospects and contacts. Here's the gist
Missing Condition Check in Workflow Rules
Hello, I have a Zoho Form serving as a website contact form. Among others, there is a mandatory multi-line field for a visitor's message which then syncs with CRM (Leads module). I want to set up a workflow rule for the Leads module to check that field for certain words. For some reason, the field does not come up in the list of conditions to check. It has other fields that I sync but not that one. What could be wrong? The business case is that sometimes visitors mention certain words that would
Possible to edit Potentials from a report?
In Zoho CRM, is there a way to edit Potentials directly from a View or Report? We'd like to show department managers a list of their current open Potentials and have them be able to quickly run down the list and edit each Potential's Stage directly from the list. Is this possible?
How: Duplicating CRM module structure (no data)
Hello, For another company, we want to use all the structure and layout (maybe workflow) of Leads, Contacts, Accounts / Vendirs, Deals, Activities. However we don't want the data to be copied. I thought about using an export or a back-up which I would import into the new Zoho CRM. But I see Data are also exported, which is not welcome. How can I export the structure to reimport it ? Of to mitigate, what should I do to have a minimum of data imported into the new CRM (which will be then delete) Any
Trying to update Multiselect
Hi, Trying to update multiselect values in a custom field in Accounts module - new values appear in new Account form but seem not to appear as values available for current accounts when editing - am I missing something here? Thanks, M
Import WITH duplicates?
Hello, i would like to import a List of products from an excel sheet. In this list, there are many products with an identical name, but different product-codes. Is it possible to NOT delete this "duplicates" when importing? Regards, Andreas
Convert contact to account
Can anyone tell me how to convert a contact to an account?
Tasks not being shown in Calendar
Hi Not sure if I am missing something here. I can set myself a task to schedule a phone call but I can not make it time dependant. I can schedule it for Friday but not a specific time. I also notice that this activity is not shown in the calendar as that only shows "Events" which I do not understand why? If I made the call an event it would show in the calendar, but a call is not an event. Also some calls you might want to schedule for a certain day without a specific time. This could not be
Member Accounts - parent child relationships in database - not displaying in Member Accounts section
Hello, The member accounts section for parent accounts do not display any data - even if detail view of the child account shows the parent account correctly. So it looks like the data is there - but Member accounts does not display any of the data. This happens both with imported parent-child accounts (salesforce.com import) and with newly created manual child accounts. Is this a bug as I noticed earlier queries on the forum mention this? Is there a workaround - ie can I create a report to show parent-child
De-duplicating contacts based on Firstname-Lastname
I need to deduplicate my Contacts based on First Name and Last Name (i.e. those Contacts which have the same firstname and the same lastname. There does not seem to be any way to do this - my choices seem to be limited to what you see in the screenshot. And yet I have a hard time believing that this is not possible... Does anyone know how to do this? Many thanks in advance
CRM - Weekly Grouping
I want to create a chart in CRM with dates that are grouped weekly. It only seems to give me the options of daily, monthly or yearly. Is there a way to do this from within CRM (so I can have live data) or do I need to use 3 hours old data in Analytics? Seems odd that weekly and quarterly aren't standard options.
Account that also is a lead
I have an online application that pushes all of the data to Account/Contact/Deal. The problem I am having is that there sometime is an open lead with that person. Is there a way, other than manually to check to see if it is a lead and convert that lead to Account? Or is there another work around? Here is my scenerio..... Today I did a webinar, zoho meeting pushed the registrants to leads.....hours after the webinar, one of the registrants went online and filled out our application, creating
Neglected contacts - last contacted reports
Hi, I'd like to run a report that shows me my neglected leads, potentials, or contacts. The data to find should be [contact] (or lead or potential) who had their [last email sent] OR [last note] earlier than 60 days ago. I don't want to reconfigure the date manually each time, and ideally I can stick the report on the dashboard to give me an immediate overview. How can I do this? The workarounds I've found seem a bit clunky (manually updating a custom field with "last contacted" date", remembering
Filtering Multi select fields
We created several custom fields using the "multi select" field method. When we try to filter any one of these fields we do not get the drop-down of selections like you do in a "pick list" field. Currently our only way to filter is use "contains" and manually type some information into the window. This is problematic since several of our list entries have similar names but very different market segments.
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