Promotion
How can I promote my events with Backstage?
After you create an event, you will be able to design a microsite for it. Once you publish the microsite online, interested prospects will get to learn about your event. Additionally, you can click the Promote tab in the Event Console and do the following:
- Click the Social Share tab and choose from a list of suggested messages to form a post that includes the link to your event's microsite.
- Click the Blog or Website tab and choose from a list of banner ads linked to the microsite. Add them or embed HTML code into your blogs or personal websites.
Can I schedule a post to be posted in social media from Backstage?
This feature is not currently available. Social media posts are posted immediately.
Is there a limit for the number of emails that I can schedule in Backstage?
Yes, you can schedule a total of 10 emails including the default ones that are provided.
Can I edit the pre-defined template design for schedule emails?
No, you can't change the template design in the configuration of a scheduled email. You can only edit the email content in the template.
Can I edit the content in the default schedule emails?
Yes. Click Schedule Emails in the Mails tab of the Event Console and then click the Configure button near an email to modify the content.
Can I remove the app widget from a schedule email configuration?
Yes. To do this, you can edit an email configuration, click the Email Options, and deselect the Show app widget checkbox.
Can I delete default emails?
Yes. Click Schedule Emails in the Mails tab of the Event Console and then click the dropdown for an email configuration and select Delete.
Does Backstage support other email campaign providers?
We do not currently support other email campaign providers.
Are the emails compatible with all platforms?
Yes, they are compatible with most of the popular email clients. For those that don't support HTML, a plain text version of the email content is set up for each configuration and will be displayed.
Can I import a list of emails addresses to send my scheduled emails?
No, you can't import email addresses into Backstage. You can only select from a preset group of people such as attendees or prospects. You can do this in the Scheduled Emails tab in the Mails tab in the Event Console.
Can I see if the attendees have opened a scheduled email that was sent?
We do not currently offer this feature in Backstage.
Can I identify which purchases were made through affiliates?
Yes. All the purchases made will be listed on the Attendee tab along with the name of the affiliate they originated from.Email Sender Domain restrictions
Why am I unable to add email addresses with the "gmail.com" or "googlemail.com" domain when adding primary contacts to Zoho Backstage?
The restriction on using the "gmail.com" or "googlemail.com" domain as a sender domain for primary contacts is a proactive measure in Zoho Backstage in alignment with updated email sender guidelines from Google. It is recommended to promptly update primary contact information to ensure compliance with these upcoming changes and maintain uninterrupted email delivery.
When will this change be enforced in Backstage?
This update will be fully implemented for existing primary contacts with "gmail.com" or "google.mail.com" by February 1, 2024.
What should I do to ensure my emails are delivered successfully?
We recommend updating the sender domains for all primary contacts with authenticated corporate domains that have SPF and DKIM authentication to ensure optimal deliverability.
What happens if I don't update the primary contacts' email domain by February 1, 2024?
If this update is not done by the specified date, Zoho Backstage will automatically use our default email address (noreply@zohobackstage.com) for these contacts to ensure uninterrupted email delivery.
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