How to get session feedback from attendees in Zoho Backstage

Session Feedback

Gauge the success of your sessions by getting in-depth feedback from attendees. You can find out what they liked and didn't like about a particular session, how relatable the speaker was, and if they have any praise or criticism to share. You can then use this information to make future sessions more engaging for your audience.

Before you conduct any session, ensure that you have enabled the setting for collecting feedback. After your session is complete, you can view collected feedback in the Feedback tab of that particular session.


  1. Go to Manage > Sessions from the dock

  2. Click the Session Settings link in the top-right corner. The Session Settings panel will be displayed.
  3. Enable the Get Session Feedback toggle.
Note: The session feedback form can be accessed by attendees in the Agenda tab of the event website. It will only be available for completed sessions.

Customize the session feedback form 

Get exactly the information you need by tailoring the session feedback form to ask the right questions. Add or modify the fields in the form to ask more questions or elaborate on existing questions.


  1. Go to Manage > Sessions from the dock

  2. Click the Session Settings link in the top-right corner. The Session Settings panel will be displayed.
  3. Click the Edit Session Feedback Form link. The Form Builder will appear and you can modify the form fields.

Note: The Edit Session Feedback Form link will only be displayed if you've enabled the Get Session Feedback toggle in the Session settings panel.

Add a new field


  1. Click the Session Settings link in the top-right corner of the Sessions tab. The Session Settings panel will be displayed.
  2. Click the Edit Session Feedback Form link. The view that opens up is the Form Builder and will include the following sections: Quick Fields, Custom Fields, Advanced Fields, and Preview.
    Note: You can include Terms and Policies and Purpose for data collection from the Advanced Fields section.
  3. Drag a field from the Add Fields section and drop it in the Preview Section of your form.
  4. Optional: Click  at the top of the field and drag the field to move its placement in the form.
  5. Click the Publish button to update the changes.

Edit form field properties


  1. Click the Session settings link in the top-right corner of the Sessions tab. The Session Settings panel will be displayed.
  2. Click the Edit Session Feedback Form link. The Form Builder will appear. 
  3. Click on the form field you want to edit. The Field Properties panel will appear.
  4. Enter a title for your field in the Title text box in the General tab. This name of the field will be visible to attendees.
  5. Enter a name for your field in the Field Name text box. This name of the field will be visible to you in Backstage app.
  6. Enter help text in the Placeholder text box. This will be displayed inside the respective field in the Preview section.
  7. Add a description in the Description text box. This will be shown below the form field.
  8. Set up properties specific to decision based fields such as dropdown, multiple choice checkboxes, or radio buttons.
    1. Default value: Set a value that will be preselected in the field.
      Note: If you've set a default value for a hidden field, this default value will be automatically saved for any entry saved through the form.
    2. Sub fields: Add follow-up fields that display depending on the option selected in the primary field. This can be used to collect more information when a particular option is selected in the primary field.
  9. Set up properties specific to dropdown fields.
    1. Allow new options: Enable new entries to be added to the default list of dropdown options you've provided when this field is filled.
    2. Allow multiple selection: Enable more than one option to be selected when filling this field.
  10. Enable the Mandatory toggle button if you want to make it a required field.
  11. Enter the minimum and maximum character limit allowed for text area fields in the Minimum Length and Maximum Length  boxes.
  12. Choose how you want to display the field in the Layout section:
    1. Select single-column layout to have just that field in the line.
    2. Select two-column layout to display the field side-by-side with the previous field.
  13. Choose to show or hide the field in the Visibility tab.
    Note: The default form fields cannot be hidden.
  14. Click the Close button to save the changes made.

  1. Click the Terms and policies field that was added to the form after the Terms and policies checkbox was selected from the Advanced Fields section. The Field Properties panel will display.
  2. Set the Visibility of the field.
  3. Choose the mode for the field.
    1. With Checkbox: This will display a checkbox next to the field with links to your terms of use and privacy policy.
    2. Without Checkbox: This will display a message indicating that submitting the form implies acceptance of the terms and policies linked within the same text.
  4. Optional: Modify the text in the Message section.

Include the purpose of data collection


  1. Click the Purpose of Data Collection field that was added to the form after the Purpose of data collection checkbox was selected from the Advanced Fields section. The Field Properties panel will display.
  2. Choose the mode for the field.
    1. With Checkbox: This will display a checkbox next to the field to prompt the confirmation of viewers consent for the collection of their submitted data.
    2. Without Checkbox: This will simply present a statement within the field, assuring users that their privacy is a priority and collected data will exclusively be utilized for event-related purposes.
  3. Optional: Modify the text in the Message section.

Delete a field


  1. Click the Session Settings link in the top-right corner of the Sessions tab. The Session Settings panel will be displayed.
  2. Click the Edit Session Feedback Form link. The Form Builder will appear. 
  3. Click on the form field you want to delete.
  4. Click the Delete icon that appears to the right of the field. The Delete form field dialog box will appear.
  5. Click the Delete button.
Note: The default fields in the session feedback form cannot be deleted.

Customizing the session feedback form is a paid feature enabled based on your subscription plan.

Poll results 

Get insight on your audience's opinions and thoughts. Gauge your attendees' response to the presentation and the preferences of the majority through the poll results post your session.
 

  1. Go to Manage > Sessions from the dock

  2. Navigate to the Completed tab.
  3. Click the View Details button for a session. The Summary tab will display. 
  4. Click the Polls tab. The polled taken during the session will be displayed with the results.
Note:
  1. Polls are available only for sessions with presentations.
  2. Polls can be exported by clicking the Export button in the Polls tab in the session summary.

Export session feedback list

Export a password-protected copy of the feedback received for a particular session.  


  1. Go to Manage > Sessions from the dock

  2. Click the View Details button for a completed session.
  3. Click the Feedback tab.
  4. Click the Export button. The Export Session Feedback pop-up will display.
  5. Optional: Select the Password protect the file checkbox and enter it in the Password text box.
    Note: Ensure that you remember this password, as Backstage will not store it.
  6. Choose the format for the spreadsheet.
  7. Click Export. 
Export file formats

XLSX            XLS

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