Email Campaigns
Can you include social media buttons and widgets on the templates?
Yes, there are social media elements in the template editor that you can use to edit the icon and the app name.Can you include YouTube videos in the template editor?
Yes, you can include videos from YouTube and Vimeo through the "Video" element in the template editor.Does Zoho Campaigns provide RTL layouts for Arabic and Hebrew languages?
Yes, we do provide RTL layouts for Arabic and Hebrew languages.Can you create code within the template editor?
Yes, you can use the "Insert HTML" component to create code within the template editor.Does Zoho Campaigns provide an option to compress the images?
No, as of now, Zoho Campaigns does not have the feature to compress the image.Does Zoho Campaigns support background images?
No, currently we do not support background images in Zoho Campaigns.Can you review the edited version history of a specific campaign?
Yes, you have the history of saved versions. Click the Last saved button in the template editor to view the history version.Why is the pre-header option not visible next to the subject?
The pre-header option is not immediately visible next to the subject line. Once you have added the content and saved the template, click on Save and Exit to view the detail view page. The pre-header option will be available below the subject line.Do you have social media campaigns to send campaigns through Facebook or LinkedIn?
No. However, you can send the campaign manually to share it on social media.Why are you unable to test the campaign, and why did you get this error – "Error: You do not have enough litmus credits to perform this test. Buy more litmus credits."?
Running litmus tests will show you how your email content looks in various email clients and devices. However, if you wish, you can make use of the "Test email" option to test out the campaign.Why are you unable to send the test email, and you’ve received the following message – "You have reached the maximum limit to send the test emails. Please contact support@zohocampaigns.com."?
The allowed limit of test emails per day is 50. If the limit has been reached, this error will appear.Are you unable to add the test email address and you’ve received the following message – "You have reached the maximum number of email addresses to send the test email. Please contact support@zohocampaigns.com."?
The allowed limit is 20 sender addresses for test emails. We recommend that you remove old, unused sender addresses to free up space so you can add more sender addresses.Why did you get this message when trying to send a test email – "Your email campaign does not have a sender address. Please add a sender address to send the test email."?
Configure the sender address to test emails from the email campaign page.Can you increase the test email count for the day from the backend?
Yes. You can send a maximum of 50 test emails per day, which is generally sufficient in terms of practicality. However, if you wish to increase this limit, we can adjust it from the backend after analyzing your requirements.How many test emails can be sent in a day?
50 test emails can be sent every day.How many test email addresses can be added?
Zoho Campaigns lets you add 20 test email addresses to an account.Why are images blocked in the delivered email?
The image block is a restriction by the recipient's mail system. Click the Display images now option in the delivered email.Why are images misaligned on the recipient’s end?
Cross check whether the content is forwarded from the recipient's mail box. We recommend using the "tell a friend" merge tag to forward the email.Can you CC: another email address when sending a campaign?
Currently, there isn’t an option to CC: or BCC: in Zoho Campaigns. However, it's in the planning stages.Can you add comments on the campaigns that have been sent?
Yes. You can make use of comment merge tags in the template editor.Is there a thread feature in Campaigns?
Currently, there isn’t a thread feature in Zoho Campaigns. However, it’s in the planning stages.Can you send follow-up campaigns?
Yes. You can send follow-up campaigns through the Send follow up button in the Campaign report page.Why are your emails getting clipped?
In Gmail, only the HTML content under 102 KB will be displayed in full. If it exceeds this limit, Gmail will clip the content. Learn more about how to prevent your emails from being clipped.Can you pause an email campaign midway through?
Yes. You can pause a campaign midway by clicking the Pause button at the right top. However, it's not possible to recall the campaign if it’s already been sent to the recipients.Can you retrieve the deleted campaign?
Yes. You can retrieve it from the backend with the campaign URL. You can get the campaign URL by navigating to Campaign > Email campaign > Deleted campaign from the drop-down. Then, copy and share the URL of the webpage with the Zoho Campaigns ...What do you do if you can’t find the Send button?
Check whether the email content, recipient, sender address, and topic are configured.How to fix errors encountered while sending an email campaign?
You might encounter a few errors while trying to send an email campaign. Let's take a look at how each of them can be addressed: 1. Error – "Insufficient email credit: You only have 0 email credits left in your account. Please purchase more email ...Can I reschedule an email campaign?
Yes, you can reschedule a scheduled campaign in Zoho Campaign. To change the schedule of your campaign: From the Navigation toolbar, click Campaigns, and then select Email Campaigns. From the campaign list view, click the campaign you want to ...Is it possible to duplicate an existing campaign?
Yes, you can duplicate an existing email campaign using the Clone option available in Zoho Campaigns. To clone a particular email campaign: From the Navigation toolbar, click Campaigns, and then Email Campaigns. From the campaign list view, hover ...Can I cancel sending a scheduled email campaign?
Yes, you can cancel a scheduled campaign in Zoho Campaign. To cancel a scheduled campaign: From the Navigation toolbar, click Campaigns, and then select Email Campaigns. From the campaign list view, click the campaign you want to cancel. Click on ...How to share an email campaign I've sent on social media?
Sharing an email campaign on social media will help it reach a larger audience beyond your email list. This can increase content visibility and drive more traffic to your website. To share an email campaign that you've sent on social media: From the ...Can I delete a test email address?
Yes, Zoho Campaigns lets you delete an email address added in the Test Email section. To delete a test email address: From the Navigation tool bar, click Campaigns, and the select Email Campaigns. Click on the email from which you'd like to delete ...Can I re-order or re-name bookmarks?
As of now, reordering or renaming bookmarks isn't supported in Zoho Campaigns. Bookmarks are saved in the order you create them, and the name assigned during creation cannot be edited.Can I edit an email campaign after scheduling it?
Yes, you can edit a scheduled campaign created in Zoho Campaigns. All you need to do is: From the Navigation toolbar, click Campaigns, and then Email Campaigns. From the campaign list view, click the scheduled campaign you want to edit. The campaign ...Is there a limit on the number of recipients per email campaign?
The number of contacts you can add to your account depends on your Zoho Campaigns subscription plan. The paid plan starts with a minimum of 500 contacts and a maximum of 500,000 contacts. If your requirement is above 500,000, you may contact us at ...How do I ensure my images are displayed properly in email clients?
You can use the Preview and Test option in Zoho Campaigns to view how your images will look in the recipient's inbox. If the images look perfect in the preview, the same will also be reflected in the recipient's inbox. To preview your campaign: From ...How do I test my email before sending it to contacts?
You can use the Test email option in Zoho Campaigns to see how your email will be delivered to your contacts before actually sending it to them. To send a test email: From the Navigation toolbar, click Campaigns, and then Email Campaigns. From the ...Can I send an email campaign in different languages?
Zoho Campaigns does not restrict the language of your email campaign content. Based on your system's language settings, you can send campaigns in the language of your choice. Additionally, we provide the RTL layout option for languages written from ...How many email sender addresses can an individual user add in Zoho Campaigns?
Zoho Campaigns allows each user to add up to six email sender addresses. By default, the user's own email address will be added as a sender address. This means that they can add five additional sender addresses. For example, suppose a user Patricia ...If I have the same contacts in multiple lists, will they receive the email multiple times?
No, even if the same contact appears in multiple lists, they will receive only one email. This is because Zoho Campaigns ignores duplicate contacts and sends only one email to the contact. This process is default and, done by us from our end. Hence, ...Next page
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