Update Agent Email - Zoho Desk Knowledgebase

How to change the agent's email address?

Agents can themselves change the email address of their account in Zoho Desk. All they need to do is replace the existing email address with the new one from the Zoho Accounts page.

To change the email address, follow the steps mentioned below:
  1. Log in to the Zoho Desk account with your existing credentials.
  2. Click your Account Photo in the top-right corner of the help desk.
  3. Click Zoho Account at the bottom of the profile window.
    It opens the Zoho Accounts page on a new tab.
  4. On the Zoho Accounts page, go to Preferences > Profile > Email Address > Add Email.
  5. On the Add Email window, enter the new email address along with your current password.
  6. Click Add Email.
    The new email is added as your Secondary Email.
  7. We send a confirmation email to the new address. Log in to your email account and follow the prompts in the email to validate your new address.
  8. Return to the My Email Address section on your Zoho Accounts page. You can then click the Email icon next to the email address you've added to make your new email address your primary address.

Important:
  • Your primary email address can be replaced only with a confirmed secondary email address.


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