Notification Center - Everything you need to know! - Zoho Desk Knowledgebase

Notification Center - Everything you need to know!

One of the key influencers of an agent’s response time is the delay in getting notified of developments. Suppose an agent is typing a response to a customer. She doesn’t really know if another customer has responded on another conversation. This makes customer service very linear and sequential. It also drags down the efficiency of the entire customer service operation. 

Notification Center in Zoho Desk is the tiny square on the top right area. It brings to you every recent development you care about. Typically, it will consist of activities that are related to or involves you.

      

Real-time Notifications
When customers respond to tickets, when a colleague changes a ticket property, when you’re assigned a ticket or when someone from that key account raises a ticket, Notification Centre simply glows to indicate that it needs your attention. It even takes you straight to the ticket thread if a customer has responded. These real-time alerts will improve the response time of your agents drastically.

Comments and @mentions
With simple name-tagging, you can now tag your colleagues in comments and ask for their opinions. They’ll get notified immediately via the Notification Center. They can also respond to your comments directly from the Notification Center. It’s the simplest way to collaborate within your team.

Follow Contacts, Accounts, and Tickets
Follow the tickets, contacts, and accounts that are most important to you. The Notification Center keeps your choices in mind and makes it easy to track the information you care about.

Note:
  • You cannot modify or sort the activities listed in the Notification Center. 
  • The stories listed in the Notification Center will include all the activities at the portal level.

Accessing the Notification Center
  1. Log in to your Zoho Desk account.
  2. Click the Notifications icon (  ) in the upper-right corner of the page.
The Notification Center window will slide open.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                              




                            

                          Zoho Marketing Automation

                            Zoho Sheet Resources

                             




                                Zoho Forms Resources


                                  Secure your business
                                  communication with Zoho Mail


                                  Mail on the move with
                                  Zoho Mail mobile application

                                    Stay on top of your schedule
                                    at all times


                                    Carry your calendar with you
                                    Anytime, anywhere




                                          Zoho Sign Resources

                                            Sign, Paperless!

                                            Sign and send business documents on the go!

                                            Get Started Now


                                                Zoho SalesIQ Resources



                                                    Zoho TeamInbox Resources



                                                            Zoho DataPrep Resources



                                                              Zoho DataPrep Demo

                                                              Get a personalized demo or POC

                                                              REGISTER NOW


                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now











                                                                                      • Related Articles

                                                                                      • What are Ticket Tabs?

                                                                                        Ticket tabs allow you to link tickets to the other standard modules in your help desk.  These tabs provide contextual information about a ticket such as ticket activity, pending tasks, supportive files, resolutions and the like. Let's take a look at ...
                                                                                      • Following Tickets

                                                                                        Following support tickets keeps you up-to-date of their activities. When you follow tickets, their email conversations, comments, statuses and other events will populate in your Notification Center.  To follow tickets from the details page Open a ...
                                                                                      • How to set up email alerts for tickets I follow?

                                                                                        You can add yourself as followers on tickets so you can keep up to date with them, without needing to be assigned to the ticket. Such updates can be viewed in the Notification Center that opens on clicking the Notifications icon (  ) in the ...
                                                                                      • Team Feeds - The New Way to Collaborate

                                                                                        Collaboration is an important aspect of customer support. When you need to resolve a customer issue, convey a bug in the product, or raise a feature request, you use the power of collaboration with your team to achieve the goal. For this purpose, ...
                                                                                      • What is the difference between ticket comments and team feeds?

                                                                                        Comments and Team Feeds are two different features developed for the same purpose, i.e., collaboration. However, their use case may vary depending on the way you would want to collaborate with other agents in Zoho Desk. The major differences between ...
                                                                                      Wherever you are is as good as
                                                                                      your workplace

                                                                                        Resources

                                                                                        Videos

                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                        eBooks

                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                        Webinars

                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                        CRM Tips

                                                                                        Make the most of Zoho CRM with these useful tips.



                                                                                          Zoho Show Resources