Desk | Dashboards | Knowledge Base

Dashboards
Telephony Dashboard
Many industries today—from education to healthcare—are increasingly adopting digital tools like chatbots, emails, and self-service portals, but telecommunication remains a trusted and preferred channel for many customers, as it offers quicker ...
Dashboard Components
The Dashboard is a visual representation of the business data that allow managers and decision makers to get a real-time snapshot of important metrics that save time. A quick overview of all overdue tickets, comparison of ticket load against the ...
Blueprint Dashboard
Performing tasks, both in and out of business settings, is easier when there's a plan in place. Even though tasks may have unique needs or multiple methods for execution, having a defined process can help reduce errors and ensure consistency. For ...
Ticket Status Dashboard
Businesses have distinct processes to run their operations, such as logistics, software development, quality analysis, project development, and so on. Every process has a set of sequential steps to proceed from start to completion, with each stage ...
SLA Dashboard
Industries all over the world, whether they are in IT, healthcare, hospitality, or logistics, rely on Service-Level Agreements (SLAs) to ensure effective and consistent service to their customers. SLAs are set according to a business's specific ...
Standard Dashboards
The Dashboard is a visual representation of the custom reports present in your Desk account. They provide a real-time snapshot of important business metrics that help in quick decision-making. Using dashboards, you can easily visualize the patterns ...
Overview Dashboard
The overview dashboard is placed under the Popular Dashboards. It is the default dashboard that is displayed when a user navigates to the Analytics module > Dashboards. The dashboard displays data that helps support managers manage their daily ...

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