Getting Started
Access Zoho Service Plus
Zoho Service Plus enables your customer-facing teams to work smarter, engage more effectively with customers, and convert them into brand advocates. It combines eight of Zoho's powerful applications that include customer service, remote assistance, ...
Adding and managing users
As the owner of Service Plus, you can perform user management activities like adding and editing users, assigning applications, designating administrators, configuring access levels, and much more. This article will teach you about users and how to ...
Using Zoho Service Plus - A checklist
Once you've signed up for Zoho Service Plus, there are quite a few things you need to do to set up and launch your customer service journey. Customize Organization Information One of the most important ways to get noticed by potential and existing ...
Understanding Roles and Permissions
When you add users, you can add them to one or more of the Service Plus applications. For example, customer support personnel may need access to Zoho Desk, Assist, and Lens. These applications come with their own set of roles, profiles, departments, ...
Managing Organization Information
The Organization page shows all the essential information about your company, such as logo, website, mobile and telephone numbers, fax, portal URL, account owner, address, time zone, and language. FIELD DESCRIPTION Logo Logo of your organization. ...
Why Zoho Service Plus?
The customer support process has changed. The advent of digital communication channels and contactless support services has empowered customers to take control over how and where they seek assistance and services. On the flip side, standalone ...
Overview of Zoho Service Plus
A customer service management platform is a bundle of solutions with various features that agents use to help streamline pre and post-sales customer care processes. It focuses on creating consistency across all customer touchpoints, registering and ...