Why can't I copy Zoho format files within the sync folder?

Why can't I copy Zoho format files (.zdoc, .zsheet, .zshow) within the sync folder?

There are two types of file formats in Zoho WorkDrive: universal file formats (.docx, .xlsx, .pdf, etc.), and files in Zoho formats (.zdoc, .zsheet, and .zshow.). While files from the former set of formats can be created anywhere, files from the latter can only be created via Zoho applications such as Writer, Sheet, and Show.

While syncing, files in Zoho formats will be downloaded as links or shortcuts, and files in other formats will be downloaded to your computer in their actual file format. 

You cannot copy Zoho format files to other folders as they will break the file link and it will not be valid.

Some of the most common error messages are given below:

For WorkDrive TrueSync

You need permission to perform this action

For WorkDrive Sync


When you try to copy a Zoho format file into the sync folder, the action will not be completed, and you’ll be shown the following message:
You need permission to perform this action.
  1. While you can’t copy a Zoho format file into the sync folder, you may move a Zoho format file from one folder to another as long as you have the required permissions.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide

                      Still can't find what you're looking for?

                      Write to us: support@zohoforms.com



                        Zoho Marketing Automation

                          Zoho Sheet Reources


                              Zoho Forms Resources

                                Secure your business
                                communication with Zoho Mail

                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times

                                  Carry your calendar with you
                                  Anytime, anywhere

                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now

                                              Zoho SalesIQ Resources

                                                  Zoho TeamInbox Resources

                                                          Zoho DataPrep Resources

                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW

                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now

                                                                                    • Related Articles

                                                                                    • WorkDrive TrueSync - Release Notes

                                                                                      Download the latest TrueSync app (Windows & Mac OS) Supported OS versions: For Windows: Windows 7 & above For Mac: OS X 10.14 and above Version 3.5.32 [May 2022] Optimization for faster file uploads Bug fixes and enhancements Version 3.5.29 [April ...
                                                                                    • How to remove the WorkDrive Sync app data after moving to WorkDrive TrueSync

                                                                                      WorkDrive Sync VS. WorkDrive TrueSync WorkDrive Sync will download all your files from the web app to your computer, and it will take up your storage space.   WorkDrive TrueSync lets you create a virtual drive of your WorkDrive account in the ...
                                                                                    • WorkDrive TrueSync - Overview

                                                                                      WorkDrive TrueSync app lets you create a virtual drive of your WorkDrive account in computer to access all your files without actually downloading any of your files. This saves your storage space on the computer.  TrueSync also lets you sync files in ...
                                                                                    • Why can't I add files to my Shared with Me folder?

                                                                                      The Shared with Me folder in Zoho WorkDrive has all the files and folders shared with you by other users. The actions you can do on these files, including reading, editing, or modifying any of the individual files in this folder, are determined by ...
                                                                                    • Collect Files

                                                                                      WorkDrive lets you create collection links to easily request any number of users to upload files. Once users upload their files, you will be able to view their submissions and manage their files effortlessly. You can create separate collection links ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace



                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.

                                                                                        Zoho Show Resources