Channel State and Source Redirection

Channel State

Channel State represents the channelState non-secure configParam which is automatically added for the channel type of marketplace apps during installation. Channel State can be used as the current status of the channel's syncing process such as last fetched item, remaining API limit in the external service, pending or next set of entities to be fetched and so on.

The value of the channelState param can be any string which will be updated in the app's channelState configParam during the pull & push requests. If you don't want to update the channelState of the app in ZohoDesk, then exclude the channelState key while sending the sync request response.

Source Redirection

The redirectUrl endpoint specified in the Manifest's channel param is responsible for redirecting the user to the external resource of an entity when requested by the desk.

Source Redirection Query Params

Source Redirection:
URL : channel.redirectUrl

RequestMethod : GET

QueryParams : entity, id, parentId

For Example:

When an agent views a ticket, a hyperlink to the external resource will be shown to the agent. On clicking the hyperlink, the agent is redirected the redirectUrl in the manifest with the extId of the resource and the type of the entity as queryParams of the Url. The redirect URL should parse the entity type and id of the resource and redirect the user to the external service which contains the resource.

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