Pull Request from Desk

Pull Request from Desk

Desk periodically invokes a request to the endpoint specified in the
extension manifest's channel.sync.pull property. Pull requests are made every 4 minutes from the desk. You can send the new/ updated data of tickets and threads that needs to be updated in desk in the specified #SYNC_RESPONSE_OBJECT format.

Tip : You might need to call the external service's API to get new data which has to be sent to the desk. Call the external service's API through Desk Invoke API so that authentications are handled automatically (e.g Using connections) .


Tip : You might want to keep track of the syncing status of the data you transferred (e.g number of tickets remaining to be sync). Make use of channelState property, to store the tracking data during pull, push & import requests.

PULL REQUEST FORMAT:
URL             :     channel.sync.pull
RequestMethod   :     POST
QueryParams     :     securityContext, orgId
Content-Type    :     application/json
RequestBody     :     All the non-secure configParams (CONFIG_PARAMS_OBJECT).                           
                            
CONFIG_PARAMS_OBJECT:
  1. {
  2.     "channelState" : "{\"my_last_fetch_time\":\"Jan 11\"}",
  3.     "myConfigParam1" : "My value for configParam",
  4.     "myConfigParam2" : "My value for configParam2",
  5.     "myConfigParam3" : "My value for configParam3"
  6. }
                                                        
PULL REQUEST RESPONSE FORMAT:
ResponseCode    : 200
Content-Type    : application/json
Response        : Updated Data to be added in desk in the #SYNC_RESPONSE_OBJECT format.

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