Locations

This key, which must be configured in the plugin-manifest file, defines the location(s) for your extension's widgets. Keep in mind that a single extension can be rendered in multiple locations.

Top Band (Modules section)
Ticket Detail: Right Panel
Ticket Detail: Sub-tab
Ticket Detail: Left tab
Ticket Detail: More Actions
Ticket Detail: Thread More Actions
Ticket Form : Right Panel
Contact Detail: Right Panel
Contact Detail: Sub-tab
Contact Detail: Left tab
Account Detail: Right Panel
Account Detail: Sub-tab
Accoutn Detail: Left tab

Product Level

Top Band - desk.topband

This location refers to the top band from which users navigate between Zoho Desk modules. The extensions you installed in this location will be shown up under the more icon. When user picks an extension from the more icon, it will utilise the entire screen.

Ticket Detail Page

Right Panel - desk.ticket.detail.rightpanel

This location refers to a collapsible panel on the right side of the ticket detail page. The extension widget loads on this panel when the user clicks the Marketplace icon.

Sub-Tab - desk.ticket.detail.subtab

This location refers to the sub-tab (More icon) in the ticket detail page. Clicking the icon lists the extensions installed in this location. When a user clicks an extension from this list, the extension loads in the entire sub-tab section.

Left Tab - desk.ticket.detail.lefttab

This location refers to the black, vertical strip on the left side of the ticket detail page. The Marketplace logo appears here. Clicking the logo lists the extensions installed in this location.

More Actions - desk.ticket.detail.moreaction

This location refers to the more actions icon at the top-right side of the ticket detail page. Clicking this icon displays a menu in which the extensions are listed below the other standard ticket-related actions, such as Edit, Share, Follow, Delete, and so on.

Thread More Actions - desk.ticket.thread.moreaction

This location refers to the more actions icon at the top-right side of an individual thread. Clicking this icon displays a menu in which the extensions are listed below the other standard thread-related actions, such as Reply, Forward, Print, and so on.

Ticket Form Page

desk.ticket.form.rightpanel

This location refers to the Marketplace icon at the top-right side of the Add Ticket form. Clicking this icon displays a collapsible panel that lists all the extensions configured in this location.

Contact Detail Page

Right Panel - desk.contact.detail.rightpanel

This location refers to a collapsible panel on the right side of the contact detail page. The extension widget loads on this panel when the user clicks the Marketplace icon.

Sub-Tab - desk.contact.detail.subtab

This location refers to the sub-tab (More icon) in the contact detail page. Clicking the icon lists the extensions installed in this location. When a user clicks an extension from this list, the extension loads in the entire sub-tab section.

Left Tab - desk.contact.detail.lefttab

This location refers to the black, vertical strip on the left side of the contact detail page. The Marketplace logo appears here. Clicking the logo lists the extensions installed in this location.

Account Detail Page

Right Panel - desk.account.detail.rightpanel

This location refers to a collapsible panel on the right side of the account detail page. The extension widget loads on this panel when the user clicks the Marketplace icon.

Sub-Tab - desk.account.detail.subtab

This location refers to the sub-tab (More icon) in the account detail page. Clicking the icon lists the extensions installed in this location. When a user clicks an extension from this list, the extension loads in the entire sub-tab section.

Left Tab - desk.account.detail.lefttab

This location refers to the black, vertical strip on the left side of the account detail page. The Marketplace logo appears here. Clicking the logo lists the extensions installed in this location.

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