OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant

OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant

Hi Everyone!
We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. 

Notes
Note:
  • SalesIQ offers native integration with OpenAI, supporting several ChatGPT models, including Assistant, under the ChatGPT card.
  • In this post, we’ll explore how to integrate ChatGPT Assistant with SalesIQ’s Zobot (Codeless Bot Builder) using Plugs
     for advanced customizations.

OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement. These Assistants work based on your data, instruction, files, functions and more, making it more susceptible to your needs. With Assistant, your SalesIQ bot can be more powereful than ever,  providing contextual assistance to your audience with data specifically exclusive for your business. 

Alert
Please ensure to have a ChatGPT Assistant in your OpenAI Platform to use this Plug.

Here's what the SalesIQ chatbot-Assistant brings to the table:
  • Targeted Responses: Your bot will be entirely specific to your business, ensuring a tailored experience for your audience, rather than relying on global data.
  • Omnichannel Availability: Bot works across all channels, including your mobile app, Website, Facebook, Instagram, WhatsApp, Telegram, and LINE.
  • Human-like conversations:  Engage your audience with natural, engaging interactions that feel human.
  • Always-on availability:  Provide 24/7 customer support with your bot, ready to engage with users anytime.


In this post, we will learn how to create a plug and connect your trained ChatGPT Assistant with your bot. 
Info
Are you new to SalesIQ? Click here to know about SalesIQ's chatbots and plugs. 

Plug Overview

The ChatGPT Assistant functions based on threads. Initially, you create a thread, add a message to it, and run the message to receive the Assistant's response. So, to integrate ChatGPT Assistant with the Codeless bot builder, we need two plugs.
  • Plug 1 - To create a thread (thread ID) using OpenAI API keys.
  • Plug 2 - To add a message to the thread using the thread ID, create a run and get the ChatGPT assistance's response. 


Info
Help guide to know more about how ChatGPT assistant works

How to build this Plug?

Step 1 - [Plug 1] Creating a thread for the visitor/user 
  • On your SalesIQ dashboard, navigate to Settings > Developers > Plugs > click on Add.
  • Provide your plug a name, and description, and select the Platform as SalesIQ Scripts. Here, we call this plug as ChatGPTAssistantsCreateThread. 
  • The first step in building the plug is defining the parameters. This plug aims to create a thread and get the thread ID as output. So, only the output parameter (threadID) is needed here. 


Copy the code below and paste it into your plug builder. Then, make the following changes. 
  • In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one)
  1. //ChatGPT api key
  2. api_key = "paste-your-api_key";
  3. //Header parameters
  4. headers = Map();
  5. headers.put("Authorization","Bearer " + api_key);
  6. headers.put("Content-Type","application/json");
  7. headers.put("OpenAI-Beta","assistants=v2");
  8. //This param is needed to use the V2 assistant apis
  9. // The following webhook will create a thread and return the thread id
  10. response = invokeurl
  11. [
  12. url :"https://api.openai.com/v1/threads"
  13. type :POST
  14. headers:headers
  15. ];
  16. response_json = response.toMap();
  17. thread_id = response_json.get("id");
  18. response.put("threadID",thread_id);
  19. return response;
  • Then, click Save, preview the plug and Publish it. 
Info
Reference:  OpenAI's Create a thread API

Step 2 - [Plug 2] Add a message to thread and get response 
  • From the previous plug, we will get the thread ID as output. 
  • Create a new plug, here we call this plug as ChatGPTAssistantsCreateRuns.
  • Pass the thread ID and the user/visitor input as input parameters. 
  • Once the plug is executed, we will get the ChatGPT Assistance's response, which is the output parameter. 
Input Parameters
  • Name: threadID | Type: String
  • Name: userInput | Type: String
Output Parameters
  • Name: assistantReply | Type: String


Copy the code below and paste it into your plug builder. Then, make the following changes. 
  • In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one.)
  • In line #3, replace your chatGPT_assistant_id (Navigate to the OpenAI developer scetion > Assistants > choose your Assistant and copy the Assistance ID.


  1. //ChatGPT api key
  2. api_key = "paste-your-api_key";
  3. chatGPT_assistant_id = "asst_4DuWZxC0RNagq0b8pnml4ZPf";
  4. //Header parameters
  5. headers = Map();
  6. headers.put("Authorization","Bearer " + api_key);
  7. headers.put("Content-Type","application/json");
  8. headers.put("OpenAI-Beta","assistants=v2");
  9. //Get the thread ID from the plug input parameters
  10. thread_id = session.get("threadID").get("value");
  11. user_input = session.get("userInput").get("value");
  12. info thread_id;
  13. info user_input;
  14. // Messages API call
  15. requestBody = Map();
  16. requestBody.put("role","user");
  17. requestBody.put("content",user_input);
  18. jsonRequestBody = requestBody.toString();
  19. // The following webhook posts a message to the conversation thread
  20. response = invokeurl
  21. [
  22. url :"https://api.openai.com/v1/threads/" + thread_id + "/messages"
  23. type :POST
  24. parameters:jsonRequestBody
  25. headers:headers
  26. ];
  27. info response;
  28. // Runs API call
  29. requestBody = Map();
  30. requestBody.put("assistant_id",chatGPT_assistant_id);
  31. jsonRequestBody = requestBody.toString();
  32. // The following runs the thread which inturn generates a response once the thread is completed
  33. response = invokeurl
  34. [
  35. url :"https://api.openai.com/v1/threads/" + thread_id + "/runs"
  36. type :POST
  37. parameters:jsonRequestBody
  38. headers:headers
  39. ];
  40. response_json = response.toMap();
  41. run_id = response_json.get("id");
  42. run_status = "queued";
  43. retry_count = {1,2,3,4,5};
  44. for each  retry in retry_count
  45. {
  46. if(run_status != "completed")
  47. {
  48. // The above executed run takes few seconds to complete. Hence a considerable time has to be left before the run is completed and the messages are fetched from the thread can be fetched. Here we wait for 3 seconds assuming the run gets complete within 3 seconds
  49. getUrl("https://httpstat.us/200?sleep=3000");
  50. response = invokeurl
  51. [
  52. url :"https://api.openai.com/v1/threads/" + thread_id + "/runs/" + run_id
  53. type :GET
  54. headers:headers
  55. ];
  56. response_json = response.toMap();
  57. run_status = response_json.get("status");
  58. }
  59. }
  60. // The following webhook fetches the messages from the thread
  61. getmsg_url = "https://api.openai.com/v1/threads/" + thread_id + "/messages";
  62. response = invokeurl
  63. [
  64. url :getmsg_url
  65. type :GET
  66. headers:headers
  67. ];
  68. info response;
  69. response_json = response.toMap();
  70. // Getting the last message from the thread messages list which is the assistant response for the user input.
  71. assistant_response = response_json.get("data").get("0").get("content").get("0").get("text").get("value");
  72. info assistant_response;
  73. response = Map();
  74. response.put("assistantReply",assistant_response);
  75. return response;
  • Then, click Save, preview the plug and Publish it. 

Step 3 - Adding plugs to the Codeless bot builder
  • Navigate to Settings > Bot > Add, provide the necessary information, and select Codeless Bot as the bot platform. You can also open an existing bot.
  • Next, click on Plugs under Action cards, select the first plug (ChatGPTAssistantsCreateThread), and provide a name to save the output (thread_id).

  • Use the visitor fields card, click save in bot context, and provide a name to store the visit
  • Then, select Plug 2 (ChatGPTAssistantsCreateRuns) and pass the value for the parameters
    • thread_id (Input) - The output of the previous Plug
    • user_input (Input) - The visitor's question/input from visitor fields card. 
    • assistant_reply (Output) - The final response from the ChatGPT assistance. 

  • Finally, use any response/input card to display the response to the visitor by typing the % to get the context variable (%assistant_reply%) in the message text box. Here, the button card is used along with the follow-up actions. 
Alert
Note: 
  • The ChatGPT Assistant APIs are still in beta, so it's better to have a fallback flow in the bot until they are stable. 
  • Manage the plug failure instances within the plug failure leg by directing your users to operators using the "Forward to Operator" card or use the "Busy response" card to get the user's question, put them on the missed chats. Additionally, you can also "Send Email" card to notify yourself about the user's inquiry. 

  • The buttons, "I've another question", is used to get next question from the visitor. Use a Go To card and route it to visitor fields card to ask next question. 

I hope this was helpful. Please feel free to comment if you have any questions. I'll be happy to help you. 

Best regards
Sasidar Thandapani




        • Recent Topics

        • API in E-Invoice/GST portal

          Hi, Do I have to change the api in gst/e-invoice portal as I use zoho e books for my e-invoicing. If yes, please confirm the process.

        • Managing Scheduled Replies

          Communication is most effective when the intended message reaches the right person at the right time. However, this can be challenging when communication occurs across different time zones. By scheduling replies, businesses can ensure that responses reach

        • Show price book list price

          When using price books, once you add products to the price book in the Products related list you can display the Unit price which is the default list price; however, there is no option to show the price book list price. To see the price book list price

        • Allow Attaching Quartz Recordings to Existing Zoho Support Tickets

          Hi Zoho Team, We would like to request an enhancement to how Zoho Quartz recordings integrate with Zoho Support tickets. Current Behavior: At the moment, each Quartz recording automatically creates a new support ticket. However, in many real-world scenarios:

        • Feature Request - Set Default Values for Meetings

          Hi Zoho CRM Team, It would be very useful if we could set default values for meeting parameters. For example, if you always wanted Reminder 1 Day before. Currently you need to remember to choose it for every meeting. Also being able to use merge tags

        • Issue with open-rate reporting in Zoho Campaigns

          Hello, Since yesterday I’ve been experiencing an issue with the open-rate reports in Zoho Campaigns. The campaigns I send appear in the reports as if none of the emails have been opened, even though I know they have. To verify this, I replicated the campaign

        • Can I hide empty Contact fields from view?

          Some contacts have a lot of empty fields, others are mostly filled. Is there a way I can hide/show empty fields without changing the actual Layout? I would like to de-clutter my view, and also be able to add information later as I am able. I would be

        • Manage user roles and profiles from the Bigin app (iOS and macOS)

          Hello everyone! We're happy to announce that you can manage user roles and profiles from the Bigin mobile app. The Users & Controls section has three subsections: Users, Profiles, and Roles. Users Employees who belong to your Bigin organization are called

        • Support Bots and Automations in External Channels

          Hello Zoho Cliq Team, How are you? We actively use Zoho Cliq for collaboration, including with our external developers. For this purpose, external channels are a key tool since they work seamlessly within the same interface as all of our other channels

        • What is Workqueue and how to hide it?

          Hi， My CRM suddenly have this "Workqueue", may I ask how to set the permission of this tab?

        • Stop the Workarounds: We Need Native Multi-Step Forms

          After over 17 years of community requests, I'm hoping the Zoho team can finally address the lack of native multi-page form support in Zoho Creator. This has been one of the longest-standing feature requests in the community, with threads spanning nearly

        • Zoho Books Sandbox environment

          Hello. Is there a free sandbox environment for the developers using Zoho Books API? I am working on the Zoho Books add-on and currently not ready to buy a premium service - maybe later when my add-on will start to bring money. Right now I just need a

        • Form to PDF template

          I am looking to create a Form and when information is inputted, it will merge it into a PDF template we already have. There could be multiple lines in the form and each line inputs information into a new page of a PDF template.

        • Using gift vouchers

          We would like to be able to offer a limited number of gift vouchers, of varying values, to our customers, and are looking for the best way to do this. We have looked at Coupons and Gift Certificates, but neither seem to fit the bill perfectly. Coupons:

        • Customizable UI components in pages | Theme builder

          Anyone know when these roadmap items are scheduled for release? They were originally scheduled for Q4 2025. https://www.zoho.com/creator/product-roadmap.html

        • Please verify my account

          Hi, We have just launched our website and received media coverage in our country. Hundreds of users are signing up for our platform every day. We would like to send them a welcome email, but we are unable to do so because our ZeptoMail account has not

        • Subject character limit increase

          We have an occasional user case where subject lines exceed 500 characters which is the ZeptoMail imposed limit. While I understand long subject lines are not "best practice", these are particular notification emails with specific information for client

        • Conditional Field Visibility in Bigin CRM

          I would like to request support for conditional field visibility within Bigin CRM. This feature should allow administrators to configure show/hide rules for fields based on predefined criteria (e.g., field values, picklist selections, stage changes,

        • Account blocked

          Yesterday I got my Zeptomail account blocked due to too many hard bounces. My account is used exclusively for sending transactional emails (eg. your order has been shipped, a form has been filled, etc) and the sudden blocking impacted hundreds of websites

        • Nested notebooks

          Dear Sir/Madam, I would like to know if it is possible to nest notebooks. It would be very helpful when there are too many, as it would improve organization. Thank you for your response. Best regards.

        • Whats that

          Price?

        • Proactive Alert for Existing Open Tickets per Contact / Account

          Hello Zoho Desk Team, Greetings, and hope you’re doing well. We would like to submit a feature request aimed at improving agent awareness and efficiency when handling tickets in Zoho Desk. Use case When an agent opens a ticket (new or existing), it is

        • Shift-Centric View for Assigning and Managing Shifts in Zoho People

          Hello Zoho People Product Team, Greetings and hope you are doing well. This feature request is related to Zoho People - please don't move it to zoho one! We would like to submit a feature request regarding the shift assignment and management view in Zoho

        • Bring Zoho Shifts Capabilities into Zoho People Shift Module

          Hello Zoho People Product Team, After a deep review of the Zoho People Shift module and a direct comparison with Zoho Shifts, we would like to raise a feature request and serious concern regarding the current state of shift management in Zoho People.

        • Add the ability to Hide Pages in Page Rules

          Hi, We have Field Rules to show and hide fields and we have page Rules, but we can't hide a page in Page Rules so it isn't completed before the previous page (And then have the Deny Rules to prevent submitting without both pages completed), we can only

        • Ticket resolution field - can you add links, video, and images?

          Seems like the ticket resolution fields is just a text field. Any plans to add the ability to add links, images...the same functionality in the problem description box? I would like to send the customer a link to a KB article, a link to our Wiki, embed

        • Ticket Resolution - Add rich formatting, screenshots and attachments

          The resolution field only allows plain text at the moment. Many of our resolutions involve posting screenshots as evidence, it would be great for us to be able to have rich text formatting, be able to paste screenshots and add attachments in the solution

        • Remove the “One Migration Per User” Limitation in Zoho WorkDrive

          Hi Zoho WorkDrive Team, Hope you are doing well. We would like to raise a critical feature request regarding the Google Drive → Zoho WorkDrive migration process. Current Limitation: Zoho WorkDrive currently enforces a hard limitation: A Zoho WorkDrive

        • Deprecation Notice: OpenAI Assistants API will be shut down on August 26, 2026

          I recieved this email from openAI what does it means for us that are using the integration and what should we do? Earlier this year, we shared our plan to deprecate the Assistants API once the Responses API reached feature parity. With the launch of Conversations,

        • CRUD actions for Resources via API

          Hello, is it possible to perform CRUD actions through the API for Resources? We want to create a sync from Zoho CRM Car record to Bookings resources to create availabilities for Car bookings. For Test drives, not only the sales person needs to be available,

        • Feature Request - The Ability to Link A Customer with a Vendor

          Hi Finance Suite Team, Many businesses buy and sell products from the same companies or individuals. For example, a car sales business may buy a car from a member of the public, and that member of the public may also buy a new car from us. This makes

        • Kaizen #140 - Integrating Blog feed scraping service into Zoho CRM Dashboard

          Howdy Tech Wizards! Welcome to a fresh week of kaizen. This week, we will look at how to create a dashboard widget that displays the most recent blog post of your preferred products/services, updated daily at a specific time. We will leverage the potential

        • Deluge Learning Series – Client functions in Deluge | January 2026

          We’re excited to kick-start the first session of the 2026 Deluge Learning Series (DLS) with Client functions in Deluge. For those who are new to DLS, here’s a quick overview of what the series is all about: The Deluge Learning Series takes place on the

        • Convert Lead Automation Trigger

          Currently, there is only a convert lead action available in workflow rules and blueprints. Also, there is a Convert Lead button available but it doesn't trigger any automations. Once the lead is converted to a Contact/Account the dataset that can be fetched

        • Conditional formatting: before/after "today" not available

          When setting conditional formatting, it only allows me to set a specific calendar date when choosing "Before" or "After" conditions. Typing "today" returns the error "Value must be of type date". Is there a workaround? Thanks for any help!

        • Text snippet

          There is a nice feature in Zoho Desk called Text Snippet. It allows you to insert a bit of text anywhere in a reply that you are typing. That would be nice to have that option in Zoho CRM as well when we compose an email. Moderation Update: We agree that

        • Analytics <-> Invoice Connection DELETED by Zoho

          Hi All, I am reaching out today because of a big issue we have at the moment with Zoho Analytics and Zoho Invoice. Our organization relies on Zoho Analytics for most of our reporting (operationnal teams). A few days ago we observed a sync issue with the

        • I'm getting this error when I try to link an email to a deal inside the Zohomail Zoho CRM extension.

          When I click "Yes, associate," the system displays an "Oops!! Something went wrong" error message. I have attached a screenshot of the issue for reference.

        • CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more

          Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),

        • Adding custom "lookup" fields in Zoho Customization

          How can I add a second “lookup” field in Zoho? I’m trying to create another lookup that pulls from my Contacts, but the option doesn’t appear in the module customization sidebar. In many cases, a single work order involves multiple contacts. Ideally,

        • Next Page