Enrich your E-Commerce Customer's Journey with SalesIQ Integrations

Enrich your E-Commerce Customer's Journey with SalesIQ Integrations

The booming of the E-Commerce industry is one of the major transformations we saw after the life-changing year 2020. The pandemic brought about this e-commerce explosion and it is certain with the recent trends, that this transformation is here to stay. Many businesses which were previously selling offline alone, have moved their sales online as well, to keep up and reap the fruits of this growing online trend.

In this post, we will be discussing about how SalesIQ's various integrations can help an E-Commerce business in the various stages of the customer life cycle. 

Zoho SalesIQ & its various Integrations

Zoho SalesIQ being a multi specialty software, is well equipped to comprehend, assist and nurture website visitors, converting them into leads and eventually, into customers. As a stand alone tool in itself, SalesIQ has a hoard of interesting features to ensure that your website visitors are well taken care of, at every step of the visitor journey. But, why stop there when we can extend its functionalities and add so much more value to our customers, with this robust tool?
 
The SalesIQ integrations allow you to combine and sync the data from multiple apps and software, that you already use. This allows all your tools to function as one, in unison bringing out the best of each app and maximizing data value for the users.

How can SalesIQ help in an E-Commerce Customer's Life cycle?

 For better understanding, let's breakdown a customer's life cycle in an online store and walk through their journey, with SalesIQ.

Customer Life cycle Stage 1 - Discovery 

With the outbreak of social media ads and search tracking features online, people usually visit an online store looking for something that they need. They discover your online store when they see that, you offer what they need. This is the Discovery stage.

In this stage, as a new visitor comes into your website, and goes through your products, SalesIQ will show you this visitor on the Live Rings view with basic details like the visitor location, time spent on site, pages navigated to and time spent on each page etc. And if a website visitor visits you again for a second time or a third time, they will be shown on the live rings view as a returning visitor.

SalesIQ's Data enrichment Integration for Stage 1

'Knowing your customer' and being proactive is very much necessary in today's online business climate. To get an idea of who the website visitor is, and what they might need, even before interacting with them can give you an enormous edge while actually pitching your product or service to them. Data enrichment tools can actually help you know and understand which particular company or business, the visitor is associated with. SalesIQ supports Leadberry and Clearbit Enrichment and also has its own in-house enrichment tool, Zia Profile enrichment
With this available information, the SalesIQ operator can go ahead and start a Proactive chat with the visitor and go about assisting them with their needs.

Customer Life cycle Stage 2 - Evaluation, Inquiry & Purchase Stage

In this stage, the customer will find answers to all the questions on their mind such as How good is this product?, Is it better than the one I saw yesterday?, Is this brand worthy?, How useful will this be to me? and so on.
SalesIQ's live chat widget will connect your visitors and shoppers with your operators instantly, to get answers to all the questions they may have, ensuring maximized customer support. Once they are satisfied, they finally decide to buy the product from your store. Success! 

SalesIQ's CRM Integration for Stage 2

As the visitor evaluates the utility and value of the product, they may engage with the SalesIQ operator to get their queries resolved. When the visitor shows interest in purchasing, the operator can easily push the details of the visitor from SalesIQ, to CRM as a Lead or Contact with the Zoho CRM Integration. This will enable the Sales team to further work on the prospects.
The SalesIQ operator can also add deals for the customer and follow up tasks for the CRM team from the SalesIQ dashboard itself. It can be noted that SalesIQ also supports integration with Salesforce CRM which is again, one of the top tools used in the field.

Life cycle Stage 3 - Product experience and After-Sales Support

The make or break phase where a customer uses your product and will come up with feedback. They may face issues with it and your support team's capability in resolving issues will be tested in this stage.

SalesIQ's Help Desk Integrations for Stage 3

Businesses use help desk software to manage and organize customer queries and issues. With the helpdesk integrations available in SalesIQ, if the customer raises an issue during a chat conversation, the chat can be converted as a desk ticket immediately. This can then be further followed up on the help desk software for satisfactory resolutions. Moreover, recent tickets of a particular website visitor will be available on SalesIQ itself for enhanced support. Learn more about the Helpdesk Integrations available in SalesIQ here.

Life cycle Stage 4 - Retention & Repurchase

And if you succeed with the Support stage, you can sail smoothly towards retaining your customers, and can also count on them to purchase again from you. But how can you target them with the right products?

SalesIQ's Email marketing Integrations for Stage 4

Based on their purchase history, add the customers to the right email campaign lists to keep them informed on all the new deals and offers that they may be interested in. Marketing mailers have long been strategies for promoting products and services, building credibility and customer loyalty. With this integration, you can easily add website visitors and customers to appropriate mailing lists. In addition, you can also get to know if any website visitor is from a particular campaign list that was sent previously. SalesIQ offers integrations with more than a dozen email marketing tools like Zoho campaigns, Mailchimp, Mad Mimi, dotMailer and many more. Get the full list here.
 
So, that was a look at SalesIQ's integrations with regards to the E-Commerce industry. These integrations push the boundaries, strengthening and improving your SalesIQ experience while making the customer journey better. We also have many other apps supported for integration with SalesIQ. Take a look at the full list and detailed guides here.

      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ



                                ご検討中の方

                                  • Recent Topics

                                  • Zoho Books Sandbox environment

                                    Hello. Is there a free sandbox environment for the developers using Zoho Books API? I am working on the Zoho Books add-on and currently not ready to buy a premium service - maybe later when my add-on will start to bring money. Right now I just need a
                                  • Form to PDF template

                                    I am looking to create a Form and when information is inputted, it will merge it into a PDF template we already have. There could be multiple lines in the form and each line inputs information into a new page of a PDF template.
                                  • Using gift vouchers

                                    We would like to be able to offer a limited number of gift vouchers, of varying values, to our customers, and are looking for the best way to do this. We have looked at Coupons and Gift Certificates, but neither seem to fit the bill perfectly. Coupons:
                                  • Customizable UI components in pages | Theme builder

                                    Anyone know when these roadmap items are scheduled for release? They were originally scheduled for Q4 2025. https://www.zoho.com/creator/product-roadmap.html
                                  • Feature Request - Set Default Values for Meetings

                                    Hi Zoho CRM Team, It would be very useful if we could set default values for meeting parameters. For example, if you always wanted Reminder 1 Day before. Currently you need to remember to choose it for every meeting. Also being able to use merge tags
                                  • Please verify my account

                                    Hi, We have just launched our website and received media coverage in our country. Hundreds of users are signing up for our platform every day. We would like to send them a welcome email, but we are unable to do so because our ZeptoMail account has not
                                  • Subject character limit increase

                                    We have an occasional user case where subject lines exceed 500 characters which is the ZeptoMail imposed limit. While I understand long subject lines are not "best practice", these are particular notification emails with specific information for client
                                  • Conditional Field Visibility in Bigin CRM

                                    I would like to request support for conditional field visibility within Bigin CRM. This feature should allow administrators to configure show/hide rules for fields based on predefined criteria (e.g., field values, picklist selections, stage changes,
                                  • Account blocked

                                    Yesterday I got my Zeptomail account blocked due to too many hard bounces. My account is used exclusively for sending transactional emails (eg. your order has been shipped, a form has been filled, etc) and the sudden blocking impacted hundreds of websites
                                  • Nested notebooks

                                    Dear Sir/Madam, I would like to know if it is possible to nest notebooks. It would be very helpful when there are too many, as it would improve organization. Thank you for your response. Best regards.
                                  • Whats that

                                    Price?
                                  • Proactive Alert for Existing Open Tickets per Contact / Account

                                    Hello Zoho Desk Team, Greetings, and hope you’re doing well. We would like to submit a feature request aimed at improving agent awareness and efficiency when handling tickets in Zoho Desk. Use case When an agent opens a ticket (new or existing), it is
                                  • Shift-Centric View for Assigning and Managing Shifts in Zoho People

                                    Hello Zoho People Product Team, Greetings and hope you are doing well. This feature request is related to Zoho People - please don't move it to zoho one! We would like to submit a feature request regarding the shift assignment and management view in Zoho
                                  • Bring Zoho Shifts Capabilities into Zoho People Shift Module

                                    Hello Zoho People Product Team, After a deep review of the Zoho People Shift module and a direct comparison with Zoho Shifts, we would like to raise a feature request and serious concern regarding the current state of shift management in Zoho People.
                                  • Add the ability to Hide Pages in Page Rules

                                    Hi, We have Field Rules to show and hide fields and we have page Rules, but we can't hide a page in Page Rules so it isn't completed before the previous page (And then have the Deny Rules to prevent submitting without both pages completed), we can only
                                  • Ticket resolution field - can you add links, video, and images?

                                    Seems like the ticket resolution fields is just a text field. Any plans to add the ability to add links, images...the same functionality in the problem description box? I would like to send the customer a link to a KB article, a link to our Wiki, embed
                                  • Ticket Resolution - Add rich formatting, screenshots and attachments

                                    The resolution field only allows plain text at the moment. Many of our resolutions involve posting screenshots as evidence, it would be great for us to be able to have rich text formatting, be able to paste screenshots and add attachments in the solution
                                  • Remove the “One Migration Per User” Limitation in Zoho WorkDrive

                                    Hi Zoho WorkDrive Team, Hope you are doing well. We would like to raise a critical feature request regarding the Google Drive → Zoho WorkDrive migration process. Current Limitation: Zoho WorkDrive currently enforces a hard limitation: A Zoho WorkDrive
                                  • Deprecation Notice: OpenAI Assistants API will be shut down on August 26, 2026

                                    I recieved this email from openAI what does it means for us that are using the integration and what should we do? Earlier this year, we shared our plan to deprecate the Assistants API once the Responses API reached feature parity. With the launch of Conversations,
                                  • CRUD actions for Resources via API

                                    Hello, is it possible to perform CRUD actions through the API for Resources? We want to create a sync from Zoho CRM Car record to Bookings resources to create availabilities for Car bookings. For Test drives, not only the sales person needs to be available,
                                  • Stop the Workarounds: We Need Native Multi-Step Forms

                                    After over 17 years of community requests, I'm hoping the Zoho team can finally address the lack of native multi-page form support in Zoho Creator. This has been one of the longest-standing feature requests in the community, with threads spanning nearly
                                  • Feature Request - The Ability to Link A Customer with a Vendor

                                    Hi Finance Suite Team, Many businesses buy and sell products from the same companies or individuals. For example, a car sales business may buy a car from a member of the public, and that member of the public may also buy a new car from us. This makes
                                  • Kaizen #140 - Integrating Blog feed scraping service into Zoho CRM Dashboard

                                    Howdy Tech Wizards! Welcome to a fresh week of kaizen. This week, we will look at how to create a dashboard widget that displays the most recent blog post of your preferred products/services, updated daily at a specific time. We will leverage the potential
                                  • Convert Lead Automation Trigger

                                    Currently, there is only a convert lead action available in workflow rules and blueprints. Also, there is a Convert Lead button available but it doesn't trigger any automations. Once the lead is converted to a Contact/Account the dataset that can be fetched
                                  • Conditional formatting: before/after "today" not available

                                    When setting conditional formatting, it only allows me to set a specific calendar date when choosing "Before" or "After" conditions. Typing "today" returns the error "Value must be of type date". Is there a workaround? Thanks for any help!
                                  • Text snippet

                                    There is a nice feature in Zoho Desk called Text Snippet. It allows you to insert a bit of text anywhere in a reply that you are typing. That would be nice to have that option in Zoho CRM as well when we compose an email. Moderation Update: We agree that
                                  • Analytics <-> Invoice Connection DELETED by Zoho

                                    Hi All, I am reaching out today because of a big issue we have at the moment with Zoho Analytics and Zoho Invoice. Our organization relies on Zoho Analytics for most of our reporting (operationnal teams). A few days ago we observed a sync issue with the
                                  • I'm getting this error when I try to link an email to a deal inside the Zohomail Zoho CRM extension.

                                    When I click "Yes, associate," the system displays an "Oops!! Something went wrong" error message. I have attached a screenshot of the issue for reference.
                                  • CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more

                                    Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),
                                  • Adding custom "lookup" fields in Zoho Customization

                                    How can I add a second “lookup” field in Zoho? I’m trying to create another lookup that pulls from my Contacts, but the option doesn’t appear in the module customization sidebar. In many cases, a single work order involves multiple contacts. Ideally,
                                  • Zoho Sheet - Desktop App or Offline

                                    Since Zoho Docs is now available as a desktop app and offline, when is a realistic ETA for Sheet to have the same functionality?I am surprised this was not laucned at the same time as Docs.
                                  • ZOHO add-in issue

                                    I cannot connect ZOHO from my Outlook. I am getting this error.
                                  • Issues with Actions By Zoho Flow

                                    Hi, I have a workflow that fires when a deal reaches a stage. This then sends out a contract for the client to sign. I have connected this up through Actions by Zoho Flow. Unfortunately this fails to send out. I have tracked it down to the date fields.
                                  • Special characters (like â, â, æ) breaking when input in a field (encoding issue)

                                    Hey everyone, We are currently dealing with a probably encoding issue when we populate a field (mostly but not exclusively, 'Last Name' for Leads and Contracts). If the user manually inputs special characters (like ä, â, á etc.) from Scandinavian languages,
                                  • Set Custom Icon for Custom Modules in new Zoho CRM UI

                                  • Which WhatsApp API works seamlessly with Zoho CRM?

                                    I’m exploring WhatsApp API solutions that integrate seamlessly with Zoho CRM for customer communication, lead nurturing, and automation. I would love to hear insights from those who have successfully implemented WhatsApp within Zoho CRM. My Requirements:
                                  • Marketing Automation

                                    L.S. Marketing Automation is and has always been part of the Zoho One bundle - according to the information provided on the Zoho Website. Why when I open Marketing Automation do I get the following message?: "Your trial has expired. We hope you enjoyed
                                  • What's New in Zoho Analytics - January 2026

                                    Hello Users! We are starting the year with a strong lineup of updates, marking the beginning of many improvements planned to enhance your analytics experience. Explore the latest improvements built to boost performance, simplify analysis, and help you
                                  • Can I convert multiple OLM files to Thunderbird at once?

                                    Yes, you can convert multiple OLM files to Thunderbird at once using the Aryson OLM file Converter. The tool supports bulk OLM file conversion, allowing users to select multiple OLM files in a single process. It preserves the original folder structure,
                                  • Translation from Chinese (Simplified) to Chinese (Traditional) is not working. It randomly translated. Google Translate accurately but zoho translate is not working at all

                                    Hi friends, The newly added language for translation. https://www.zoho.com/deluge/help/ai-tasks/translate.html "zh" - Chinese "zh-CN" - Chinese (Simplified) "zh-TW" - Chinese (Traditional) my original text: 郑这钻 (and it is zh-CN) translated traditional
                                  • Next Page