Sales IQ - Bot Builder - Forward to Operator Action Card Improvement

Sales IQ - Bot Builder - Forward to Operator Action Card Improvement

Hi team,

It would be a great improvement to have an additional branch out of the Forward to Operator Action Card.

I would like to allow 10 seconds for an operator to pick up the chat, if they don't or if they reject the chat I would like the Bot to continue the chat with the customer.

Is that possible, or can you consider it as a feature request?



Thanks

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