Zoho Assist Mouse/Cursor not showing on video
Good morning, When I am using Zoho Assist and remote accessing a customer's computer, and recording our session, the cursor of the customer mouse does not appear on the video so I cannot see where he is clicking. Is there a setting or a way to fix this? Thank youUnable to report abuse
A Windows support scammer called me and asked me to join a zoho session with ID 881151557. I attempted to report the session as abuse, but I was unable to proceed because the form would not accept my phone number. When I clicked "submit," the web page said "Enter valid phone number". I suspect that criminals are using zoho because they feel they get banned less quickly on the zoho platform. Please fix the "report abuse" form so these people can be reported and banned from your site.Lost "View > Actual Size" Option
Just started testing Zoho Assist today and somehow, I have lost the ability to select the "actual size" option while remote controlling a machine with a higher resolution monitor than my local one. My old eyes need to see the smaller type when doing support.Quick Reference Guide on join.zoho.com
Joining a remote session can be difficult for the people who need it the most. Please add a quick reference guide and better documentation that my Grandma can read on the join.zoho.com site. It's not uncommon to spend 10minutes or longer in a sessionHow to right click when using assist app on iPhone
I have not been able to figure out how to ‘right click’ when using mobile app. I’ve looked for settings to change, tried double taps and long taps, etc. Am I just not tech savvy enough to figure this out? Any ideas?Connect Remotely - Save Time and Money with Zoho Assist
Our world has already become a lot more virtual than we realize consciously. It moves quicker than ever with amazing capabilities. It doesn’t matter if the work scope is personal and professional, the world has become accustomed to the speed with so manyFile Transfer issue
In Zoho Assist, To transfer a file or folder, I click on the Files and Folders tab at the top and the send/receive box pops up. I can then transfer the file....but if I need to transfer another file, I have to close down assist completely and then logSeeing a black screen when connected with Unattended access
Hi, since this morning , when I try to connected to my computer I see a black screen. I can barely see the desktop of the computer . Any idea ? Regards MartinIs Zoho assist slow for others
My Zoho Assist is extremely slow or will not connect at all. Is anyone else having the issue or is there an outage of some sort?Is Zoho Reverification Down
I am getting Enter the OTP to verify your Zoho Assist account I click then a message stating that something wrong happened appears on top If you can provide an ETA, that would be much appreciated thanks EdWhy does Zoho Assist for OTP when other browser tabs are all logged on respective Zoho products?
I have individual browser tabs respectively logged onto Zoho Mail, Writer, Sheets etc. Despite this when I try to logon to Zoho Assist in a new tab it still wants a OTP verification. Looks like Session authentication issue?I created a deployment script via GPO that WORKS. YW :)
The GPO deployment instructions and batch file provided don't work with Windows 10. After 2 days messing around with that, I gave up and decided to make my own and I finally got one that works as a startup script, for GPO deployment, in Windows 10. Zoho,User Account Control
The network infrastructure doesn't have a centralized server how can we use zoho to remote into different computers in the organization. The company is secure with user account control. how do we mitigate having to download the software each time andZoho assist cors error when create session from Angular client
Hello, I got cors error when trying create session from angular. This is the error Access to XMLHttpRequest at 'https://assist.zoho.com/api/v2/session' from origin 'http://localhost:4200' has been blocked by CORS policy: Request header field access-control-allow-methodsZoho Assist Customer app not localized
We where planning to use Assist to give support to our customers but have found out that the app for customers is only in English. Are there any plans to localize it into Spanish? we have had to step back the plan and begin looking for alternativesNumber of Technicians
Hi According to the purchase advisor there were unlimited number of devices/technicians for unatended access. When I attempt to add a technician I get the message that I reached my limit. I only have 7. The heading says 7 or unlimited used but it suggests I need to ungrade my plan to add more.Assist unattended computer passwords
I have added computers and segmented them to a specifically named department as well as technicians to the created Department. My question is how do I control and allow technicians only into specific computers and not all computers. Is there a way to set up passwords for computers added for unattended assist or only allow them into a specific Department? Thank you JerryChange Technician Role results in error
Hi, No matter which role I attempt to change any Technician to I get the following error on the page. Has anyone seen or know how to fix this?Remote Service Connectivity
Any one here aside from us having difficulty right now with remote session? It seems it started earlier this morning GMT+8 time.Remote Service Connectivity
Any one here aside from us having difficulty right now with remote session? It seems it started earlier this morning GMT+8 time.Voice in meeting and assist
Hi, I am trialling ZOHO Assist and ZOHO Meeting. I cannot find a button anywhere to enable a voice conversion with the other participant. For meeting software I guess this is possible, and I am sure the answer is simple. Any help warmly received. Thanks.Can you just release an MSI please
The deployment tool doesn't work well, GPO method will not work on Windows 10. Intune works fine but in some cases is not an option. MSI installer is necessary! Thank youAdd admin for billing?
Hello, I am trialing the Zoho Assist application, and would like to give my director the ability to view the Subscription details. He needs to be able to enter card information so we can make a purchase. I have tried copying the Super Admin role to hisRemote Support Session Copy / Paste Default Note
Hi Team Finally it appears this feature is no longer implemented in remote support sessions, i have completed 2 sessions today & the copy / paste note was not nagging, if this has been permanently deactivated in my personal opinion this is a great moveCustomer Pugin Version
Hi All Where can we find the Plugin version which enables the customer to enter name and session ID, not just the ID where the name is guest when connected to a session. Thank youManage Technicians - Forever Loading
Trying to manage technicians - All I see is the Zoho logo spinning. Been like it for 2 days now, multiple computers, multiple locations.... Logged multiple support tickets.... Nothing.Run As Service Option
Not complaining here ZA seems to be running stable but could we have a option to disable Run As Service in preferences for remote support sessions and not in the active session on many occasions when connected to machines which have no user groups orTranslate Assist email
Hello, Where can i translate the text in the email which Zoho Assist sends to a user when we invite them for a remote session via Zoho Desk? ------ Hello , I've initiated a Remote Support session regarding your ticket, <#127: ticketname>. It would help"Uninvited Guest5"?
I was remotely connected through Zoho Assist to a remoted computer, when I got a "poor connection" popup, but not my poor connection, which was listed as good, but for A "Guest5". There was not supposed to be anyone connected other than myself and theCustomer plug-in / Remote Sessions Not Connected
Not impressed with the connection issues that have been ongoing recently, customer tries to connect via the Customer plug-in and the session hangs without establishing a stable connection a popup error appears. Also the same ongoing issues when a customerImage problem after upgrading video driver
Hi, I noticed that the remote session image get distorted after upgrading video drivers. I closed and try to join the session again, but still the same. The solution is to end the session and connect with a new one, or to reset the device. Any suggestionNo response when click on "This session is currently running in standard mode. To enable Run As Service click here"
Hi, when i click on the Run As Service, there is no response. Why? RegardsAdding technician
Hi, Trying to add one more technician and get config error, we have standard plan with 2 techniciansDeploying Zoho Assist via JumpCloud
There does not seem to be a package for deployment of Zoho Assist. Has anyone been able to deploy Zoho Assist via JumpCloud?failed to create unattached service
failed to create unattached service Found! How do we need to solve it?Support for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please writeRemote support requires a join.exe to be downloaded each time a user wants to start a session
Hi I have been evaluating whether or not I want to continue using Zoho Assist as my remote software for customers. Its pretty well designed except for the join process. An exec should not have to be downloaded each time a repeat customer wants to join a remote session. This is a deal breaker for me because my customers expect not to have to do this each time. Not only is this a waste of resources, but its also a waste of time and adds a extra step that my customers need to go through to join a sessionSwitching to and from screen share during support session
I am in the trial period for Assist. Is it possible to switch from a remote support session to sharing my screen with a client? Or do I need to start another session? This is easily done in Zoom.File Transfer to remote computer.
When attempting file transfer to PC with a list of files selected, the message beside each file waiting to be sent just says “waiting”. I don’t see what I’m doin wrong. Any help appreciated. Thanks BillNext Page
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
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