We no longer support Microsoft Internet Explorer
Internet Explorer and all its versions will no longer be supported to host a remote support or unattended access session effective from February 02, 2021. If you need to initiate a support session, you can use browsers that are compatible to start a session.HTML5 Windows Hotkey Not Possible
Hi All HTML5 mode doesn't give the local user the capability of using Windows hotkey (eg) Windows +D for Desktop, alt+tab for Task Switcher on the remote machine if i select the keystroke it only enables the local machine on Windows OS, this is extremelyZoho Assist New Version : 2.6.5 Fails To Download
Hi Admin I believe that this was supposed to be fixed from V2.6.4 for downloading updates, the update advises to visit the homepage which pulls up the V2.6.4 exe file. Also would it be possible for a change log to see what is implemented in each new release.Unattended Access on Headless Linux
Hello, Is it possible to install the unattended access on a headless Linux unit? We have several computers that are running the terminal-side only versions of Ubuntu. I see that there is an option to download the installer for Ubuntu, however it seems like you must have the UI in order to download and run the installer on Ubuntu. We tried to simply wget the installer, but there is no link from the Ubuntu installer and the deployment link does not work with the wget command it seems. Are we just outWhere is "File transfer" on the side bar?
Customer Support: I do not find "File Transfer" on any menu anywhere, nor have I been able to find ANY help relating to this!! Yes this is on a Windows 10 computer both remote and host. It is not on the left side menu in "Remote Support" or the "UnattendedAny way to reduce client clicks to start session macOS?
I'm currently using Zoho Assist for my macOS clients as i love how it doesn't present all of those ominous macOS dialogs when connecting like all other remote support tools currently on macOS. Although those dialogs aren't presented, the client stillScreen Resolution
Hello there, I'm new to Zoho, actually I just installed the trial version today... I ran some tests and I find the screen resolution a bit low, is there anyway I can increase the quality? I run a small graphic design company and sometimes I travel but still need to be able to access my work computer and do some work, but I need to see my full screen resolution in order to be able to design the best graphics possible. Please let me know, I'm currently a TeamViewer user and I'm planning on switchingAssist unresponsive after entering Big Sur screen saver preferences
I've experienced multiple times today my Assist sessions going unresponsive when clicking into the remote device's Big Sur screen saver preferences. These are new devices loaded with Big Sur, not upgrades. As long as I avoided the screen saver prefs thenZoho Assist V2.6.4 Update Not Downloading
Hi New update is not downloading the files correctly if ZA is aware of this.view only access
Is there a way to have view only access as a technician as opposed to full control only? We are hoping to use this on to view our customers computers without needing full control.Various Things
Hi. Firstly, I like Zoho Assist. I have a couple of things that will make it better for me and certainty will make your product better and others to use. Changing color scheme for banner per department. I have more than two departments now. As intended,Deploy Zoho Assist with Windows App
Hello, We're working on a Windows app and we'd like to deploy a remote support application together with it. The goal is to eliminate step where our end users have to open URL in browser to download ZA_Connect.exe because of internal security policies. Instead we'd like to add an option for the users to just press a button and our app would create support session and start embedded Zoho Assist. Is there a way to achieve this? Thanks in advance.Zoho Assist on Citirx Servers
I signed up for Zoho Desk Pro yesterday. I was given a 90 days trial for Zoho Assist. I really want to use it to help support my end users. I think this would be a perfect tool and love that it integrates with the ticket system. I started testing thisUnattended Monitor Image does not fill my screen
Using Zoho Assist to access a remote book keeping Computer. The Image in the Zoho Desktop window does not fill the window making it hard to see and read the remote image. (See Attached Image) When using View/Full Screen, the image filles the screen,Remote Laptop Dont Reboot In ActiveX Viewer
Hi Using W10 OS via desktop application when the command for reboot is selected in ActiveX Viewer mode the end user laptop will not respond to the command.Forward traffic to the root subdomain directly to /join
We recently upgraded to Zoho Assist Enterprise so that we could customize the users' experience when they're interacting with our support staff. We are hoping to be able to direct customers to our support site assist.mydomain.com without having to go to the additional step of typing "/join". Is there a way to set it up so we only need to tell customers to go to the root subdomain and not type the additional /join. Is this possible? Thanks!Where do I start?
Where do I start? I'm a newbie guys!Does Zoho assist have a native client for technicians instead of web app?
Does Zoho assist have a native client for technicians instead of web app? The reason I ask is because I want to use clipbopard, hotkjeys and other things. I noticed I need to use the hotkey meny to send shortcuts. I was hoping to send hotkeys just by focusing on the remote session. Is that possible?Zoho Assist OTP
I am locked out of Zoho Assist because it requires a mobile number for an OTP, however my number has been used on another account. I don't have another number, meaning I am locked out of Assist. The message says it's for security, however I already have Zoho OneAuth and Google Authenticator enabled for 2FA. There is absolutely no need for yet another auth method. Please either disable this completely unnecessary request, or let me know which account has already used my mobile number.Scheduled reboot
Can a scheduled reboot be done with assist? If not, can that be added to a feature request? Very usefull option to have.Computer description for unatended client on user side
Can you please add computer description or some identification that is shown on user side for unatended instalation. So that user can say , this is computer named "something", that would prevent any confusion if computer is accidentally named wrongFile Transfer Dialog
Hi, Just an Idea or recommendation that will make Assist more easy to work with. When sending a file this dialog appears on the screen: If we need to change the location where the file is going to be copy and press 'Change Location" we get a dialog for that but behind this first dialog: We then need to move the file transfer dialog to be able to select the location. It would be less annoying and very nice that the File Location dialog appears on top and not behind the first dialog. I hope you canAccessing remoting view of work pc rather than actual view
Hi, I'm looking for a solution. I have staff working at home remoting into their work pc's and I have zoho assist deployed to these machines. Is there a way I can use zoho assist to remote into the remoting session? Currently when I remote into the work pc's I can not see what my staff see. I am only looking at what I would see if I went into the office and switched on the work monitor. ThanksZoho Assist added to Chrome Web Store!
We are glad to announce that Zoho Assist has been added to Chrome Web Store. With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook. Do install the app from here and let us know your feedback.Customer Plugin
Hello Am I correct in thinking my customers can install the plugin as per screen shot and I then give them a session ID to access there computer. I have tried it a few times with no luck. They get a message to check the ID is correct.Zoho Assist Down For Hours
Zoho realizes that Assist has been down for hours, despite their Twitter account insisting to everyone that it's working?My Zoho Assist page just keep loading.
Hello, My Zoho Assist page just keep loading, and if I click on "Start Now", It shows the following message: This page isn’t working If the problem continues, contact the site owner. HTTP ERROR 400 I made some tests like try to connect in another site, reboot the PC e some others troubleshootings. I really have to use Zoho to access machines of my company that are in another countries, so it would be great if you guys can help me.Grant Access to 1 machine for 2 users
We have an issue where 2 ZoHo Assist users need access to the same PC for a duration of time. (One user is training the other and both will need access to the one PC) In installing the free version, it wouldn't allow 2 users to have access to the same PC. Is there a way around that? I had to say it was OK for the installer to replace to prior person's email/account for the new person. Thank youUsers are experiencing a problem with the Unattended Access services in Zoho Assist
Some users are seeing a problem with connecting to Unattended Computers even though they are online. We are aware of the issue and are working on it urgently. The Remote Support services are up and accessible all across the globe, while we have an intermittent network issue with our primary Service Provider for Unattended Access. Due to this intermittent connection, some users may not be able to use the Unattended Access services. We have our tier 3 team and network team working with the ServiceManageEngine Vulnerability
I have a license/subscription to Zoho Assist and I received a notice there is a security vulnerability for ManageEngine per us-cert.gov. Does this vulnerability affect Zoho Assist or other Zoho applications? https://www.us-cert.gov/ncas/current-activity/2020/03/06/zoho-releases-security-update-manageengine-desktop-centralCheaper Plans
I am sure this has been mentioned before but i wish there were a few more plan options. IM just a home user interested in unattended access and i dont need 25 computers. I wish there was a $50 a year plan option that i would be able to justify. While the free plan does work for me there are some feature (like file transfer) that are really needed for myself. Thing is, $100 a year isnt really unreasonable but i only have 3 computers and i just cant justify that cost. I could justify about half thatZoho freezing immediately after connecting to clients
Not sure why...but Zoho Assist is freezing immediately after connecting to clients. It seems to only happen to clients that are on a WiFi connection at their office. The wired PCs connect and do not freeze. UPDATE:: I closed all browser windows with Zoho and cleared my browser cache and that seems to have taken care of it. Strange that it only affected laptops on WiFi and strange that my cache would affect that at all.File Transfer Entire Folder (Exceeds 40 files)
If this capability exists, please explain how to use it. If it does not exist are there plans to include it?Free forever plan - number of technician installations?
I've decided to try Zoho Assist since other vendors offering similar services have issues when it comes to trusting that users truly are practicing personal use. With the Zoho Assist free plan, this shouldn't be a problem anymore. So, my basic setup is the need to remotely manage the number of computers that is well within the scope of the free plan (5 unattended computers). I know that there is only 1 technician possible in the free plan. My question is; is it possible to have multiple installationsUnattended Access on Linux = Grey/Black Screen
Hi Guys I am currently trialling ZohoAssist to provide remote support and remote user access to some of our office based PCs. Half of our workforce use Fedora Linux, and though I have succeeded installing the Linux ZohoAssist agent, and confirmed that the service is active, I am having difficulties. I see the machines in the ZA console and they show as online. I am also able to connect successfully, but once connected, all I see is a grey screen with the ZohoAssist blue bar on the left side of theAssist - ActiveX Window
It would be nice to see the name of the connect device somewhere. Currently, the only place to see the name is in the taskbar when hovering over the assist application. It would also be nice to have to option to have the Assist window resize to the remote screen resolution or to be full (which is the current behavior) Even though there is an option to keep the toolbar always visible, there is no way to hide it. It's always visible regardless of the setting.Extension for GPO deployment file ZohoAssistStartupScript.zip
It's not a big deal but at the same time it should be a quick fix. I used the link to download the "ZohoAssistStartupScript.zip" from the GPO deployment page but the file is downloaded and saved as "ZohoAssistStartupScript_Support" without the .zip extension, so whatever application is registered to handle .zip files is not associated with it and causes the application selection window to open asking for the application that should be used to open the file.Allow file transfer window column sorting
It would be nice to be able to sort in the file list window. I wanted to sort by modification date and was surprised that you can't sort by any of the columns.Can we add a meaningful note or name (like devices) to a temporary remote session that is visible in top left screen? You currently have this function for unattended access screen.
Like to use a custom entry like "Devices" in unattended access. Temporary sessions do not have custom or remote session screen just has number - would like to be able to name it something meaningful when we have multiple screen open and need to know who we are talking to.Is there a Zoho Assist free forever version?
This web seems to suggest there's a free forever version: https://www.zoho.com/assist/pricing.html https://www.zoho.com/assist/plan-comparison.html However, when I installed and tested it, it's offering me to pay after the 15-day trial period and on my Zoho account, under subscriptions, it doesn't show what account type this is. I wonder also if the free version includes unattended access, the two webs above seem to contradict themselves. Is there a free version? Any help much welcomeNext Page
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At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
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