Hi Everyone!
We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs.

Note:
- SalesIQ offers native integration with OpenAI, supporting several ChatGPT models, including Assistant, under the ChatGPT card.
- In this post, we’ll explore how to integrate ChatGPT Assistant with SalesIQ’s Zobot (Codeless Bot Builder) using Plugs
for advanced customizations.
OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement. These Assistants work based on your data, instruction, files, functions and more, making it more susceptible to your needs. With Assistant, your SalesIQ bot can be more powereful than ever, providing contextual assistance to your audience with data specifically exclusive for your business.

Please ensure to have a ChatGPT Assistant in your
OpenAI Platform to use this Plug.
Here's what the SalesIQ chatbot-Assistant brings to the table:
- Targeted Responses: Your bot will be entirely specific to your business, ensuring a tailored experience for your audience, rather than relying on global data.
- Omnichannel Availability: Bot works across all channels, including your mobile app, Website, Facebook, Instagram, WhatsApp, Telegram, and LINE.
- Human-like conversations: Engage your audience with natural, engaging interactions that feel human.
- Always-on availability: Provide 24/7 customer support with your bot, ready to engage with users anytime.
In this post, we will learn how to create a plug and connect your trained ChatGPT Assistant with your bot.
Plug Overview
The ChatGPT Assistant functions based on threads. Initially, you create a thread, add a message to it, and run the message to receive the Assistant's response. So, to integrate ChatGPT Assistant with the Codeless bot builder, we need two plugs.
- Plug 1 - To create a thread (thread ID) using OpenAI API keys.
- Plug 2 - To add a message to the thread using the thread ID, create a run and get the ChatGPT assistance's response.

Help guide to know more about how ChatGPT assistant works
How to build this Plug?
Step 1 - [Plug 1] Creating a thread for the visitor/user
- On your SalesIQ dashboard, navigate to Settings > Developers > Plugs > click on Add.
- Provide your plug a name, and description, and select the Platform as SalesIQ Scripts. Here, we call this plug as ChatGPTAssistantsCreateThread.
- The first step in building the plug is defining the parameters. This plug aims to create a thread and get the thread ID as output. So, only the output parameter (threadID) is needed here.
Copy the code below and paste it into your plug builder. Then, make the following changes.
- In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one)
- //ChatGPT api key
- api_key = "paste-your-api_key";
- //Header parameters
- headers = Map();
- headers.put("Authorization","Bearer " + api_key);
- headers.put("Content-Type","application/json");
- headers.put("OpenAI-Beta","assistants=v2");
- //This param is needed to use the V2 assistant apis
- // The following webhook will create a thread and return the thread id
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads"
- type :POST
- headers:headers
- ];
- response_json = response.toMap();
- thread_id = response_json.get("id");
- response.put("threadID",thread_id);
- return response;
- Then, click Save, preview the plug and Publish it.
Step 2 - [Plug 2] Add a message to thread and get response
- From the previous plug, we will get the thread ID as output.
- Create a new plug, here we call this plug as ChatGPTAssistantsCreateRuns.
- Pass the thread ID and the user/visitor input as input parameters.
- Once the plug is executed, we will get the ChatGPT Assistance's response, which is the output parameter.
Input Parameters
- Name: threadID | Type: String
- Name: userInput | Type: String
Output Parameters
- Name: assistantReply | Type: String
Copy the code below and paste it into your plug builder. Then, make the following changes.
- In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one.)
- In line #3, replace your chatGPT_assistant_id (Navigate to the OpenAI developer scetion > Assistants > choose your Assistant and copy the Assistance ID.

- //ChatGPT api key
- api_key = "paste-your-api_key";
- chatGPT_assistant_id = "asst_4DuWZxC0RNagq0b8pnml4ZPf";
- //Header parameters
- headers = Map();
- headers.put("Authorization","Bearer " + api_key);
- headers.put("Content-Type","application/json");
- headers.put("OpenAI-Beta","assistants=v2");
- //Get the thread ID from the plug input parameters
- thread_id = session.get("threadID").get("value");
- user_input = session.get("userInput").get("value");
- info thread_id;
- info user_input;
- // Messages API call
- requestBody = Map();
- requestBody.put("role","user");
- requestBody.put("content",user_input);
- jsonRequestBody = requestBody.toString();
- // The following webhook posts a message to the conversation thread
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads/" + thread_id + "/messages"
- type :POST
- parameters:jsonRequestBody
- headers:headers
- ];
- info response;
- // Runs API call
- requestBody = Map();
- requestBody.put("assistant_id",chatGPT_assistant_id);
- jsonRequestBody = requestBody.toString();
- // The following runs the thread which inturn generates a response once the thread is completed
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads/" + thread_id + "/runs"
- type :POST
- parameters:jsonRequestBody
- headers:headers
- ];
- response_json = response.toMap();
- run_id = response_json.get("id");
- run_status = "queued";
- retry_count = {1,2,3,4,5};
- for each retry in retry_count
- {
- if(run_status != "completed")
- {
- // The above executed run takes few seconds to complete. Hence a considerable time has to be left before the run is completed and the messages are fetched from the thread can be fetched. Here we wait for 3 seconds assuming the run gets complete within 3 seconds
- getUrl("https://httpstat.us/200?sleep=3000");
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads/" + thread_id + "/runs/" + run_id
- type :GET
- headers:headers
- ];
- response_json = response.toMap();
- run_status = response_json.get("status");
- }
- }
- // The following webhook fetches the messages from the thread
- getmsg_url = "https://api.openai.com/v1/threads/" + thread_id + "/messages";
- response = invokeurl
- [
- url :getmsg_url
- type :GET
- headers:headers
- ];
- info response;
- response_json = response.toMap();
- // Getting the last message from the thread messages list which is the assistant response for the user input.
- assistant_response = response_json.get("data").get("0").get("content").get("0").get("text").get("value");
- info assistant_response;
- response = Map();
- response.put("assistantReply",assistant_response);
- return response;
- Then, click Save, preview the plug and Publish it.
Step 3 - Adding plugs to the Codeless bot builder
- Navigate to Settings > Bot > Add, provide the necessary information, and select Codeless Bot as the bot platform. You can also open an existing bot.
- Next, click on Plugs under Action cards, select the first plug (ChatGPTAssistantsCreateThread), and provide a name to save the output (thread_id).
- Use the visitor fields card, click save in bot context, and provide a name to store the visit
- Then, select Plug 2 (ChatGPTAssistantsCreateRuns) and pass the value for the parameters
- thread_id (Input) - The output of the previous Plug
- user_input (Input) - The visitor's question/input from visitor fields card.
- assistant_reply (Output) - The final response from the ChatGPT assistance.
- Finally, use any response/input card to display the response to the visitor by typing the % to get the context variable (%assistant_reply%) in the message text box. Here, the button card is used along with the follow-up actions.

Note:
- The ChatGPT Assistant APIs are still in beta, so it's better to have a fallback flow in the bot until they are stable.
- Manage the plug failure instances within the plug failure leg by directing your users to operators using the "Forward to Operator" card or use the "Busy response" card to get the user's question, put them on the missed chats. Additionally, you can also "Send Email" card to notify yourself about the user's inquiry.
- The buttons, "I've another question", is used to get next question from the visitor. Use a Go To card and route it to visitor fields card to ask next question.
I hope this was helpful. Please feel free to comment if you have any questions. I'll be happy to help you.
Best regards
Sasidar Thandapani
Recent Topics
Add Zoho Mail for users who do not need Zoho One
We have licenses for ZOho One for teams that need to use the suite of products that Zoho One offers. We have 8 more people who only need email access and we would like to add just a Zoho Mail. They do not need the Zoho One license. We are currently
Zoho Projects - Q2 Updates | 2025
Hello Users, With this year's second quarter behind us, Zoho Projects is marching towards expanding its usability with a user-centered, more collaborative, customizable, and automated attribute. But before we chart out plans for what’s next, it’s worth
ZML vs HTML Snippet - which is better?
Are there certain use cases where one is better than the other?
Auto CheckOut Based On Shift.
This Deluge script runs on a scheduled basis to automatically set the 'Actual_Check_Out' time for employees who haven't manually checked out. If the current time is past their scheduled 'Shift_End_Time', the script updates the check-out time to match
How to remove some users in zoho accounts
How to remove some users in Zoho accounts.
how to differentiate if whatsapp comes from certain landing page?
I create a Zobot in SalesIQ to create a Whatsapp bot to capture the lead. I have 2 landing pages, one is SEO optimized and the other want is optimized for leads comes from Google Ads. I want to know from which landing page this lead came through WhatsApp
Customizing Form Questions per Recipient Group in Zoho Campaigns/Forms
Hello everyone, I would like to ask if it’s possible in Zoho Campaigns or Zoho Forms to send out a campaign where the form questions can be customized based on the group of recipients. Use case example: I have prepared 20 questionnaire questions. For
Infinite loop of account verification
Hi I can't do anything on my zoho account. I always get this message Hi Sheriffo Ceesay As a security measure, you need to link your phone number with this account and verify it to proceed further. When ever I supply the details, it displays that the number is associated with another account. I don't have any other account on zoho so this is really annoying.
Load PO_Date field (Purchase Order) with current date in Deluge
Hi, I'm not a full time developer, just helping to customize our CRM, in the small company I work for. There must be something wrong with me, because I can't do something so simple as complete a field with the current date in a function using Deluge.
Zoho CRM in Microsoft Power Automate Custom Connector
Hi everyone, I’m building a Power Automate flow that integrates Microsoft Bookings with Zoho CRM. The goal is to automatically create a meeting (event) in Zoho CRM whenever a new appointment is booked via Microsoft Bookings. To achieve this, I created
Spell check sucks
Come on guys, it's 2024 and your spell check is completely retarded. You gotta fix it.
How to include total km for multiple trips in expense report.
Whenever I create a mileage report it only shows the total dollar amount to be reimbursed. The mileage for each individual trip is included but I also need to see the total distance for all trips in a report? How do I do this?
New in Cadences: Option to Resume or Restart follow-ups when re-enrolling records into a Cadence, and specify custom un-enrollment criteria
Managing follow-ups effectively involves understanding the appropriate timing for reaching out, as well as knowing when to take a break and resume later, or deciding if it's necessary to start the follow-up process anew. With two significant enhancements
Outgoing blocked: Unusual activity detected.
I just made payment for my Zohomail Today and have been debited so i will like to be Unblocked because this is what it says (Outgoing blocked: Unusual activity detected) Thank you i await your swift responses
Zoho One Login Issue - Unable to receive OTP
Hi Support Team, I am experiencing a unique login issue with Zoho One. I am attempting to log in from India using Zoho Login credentials provided by a USA-based client. Their Zoho account is hosted on a US data center. After entering the username and
Question Regarding Managing Sale Items in Zoho Books
Good day, I was wondering about something. Right now, Zoho Books doesn’t seem to have a way to flag certain items as being on sale. For example, if I want a list of specific items to be on sale from October 1 to October 12, the user would have to export
In the Zoho Creator Customer Payment form i Have customer field on select of the field Data want to fetch from the invoice from based on the customer name In the Customer Payment form i Have subf
In the Zoho Creator Customer Payment form i Have customer field on select of the field Data want to fetch from the invoice from based on the customer name In the Customer Payment form i Have subform update Invoice , there i have date field,Invoice number
Problem of Import Client Users From CRM and or Expense
I am premium plan user on Projects. I have about 500 customers on Expense and CRM that integrated with each other. According to at below link, I am trying to import clients from CRM, system not allowed to select any customer. If I import from Expense,
Unable to see free plan option
Hello Zoho Support Team, I hope you are doing well. I am trying to sign up for Zoho Mail, but I am unable to see the option for the free plan. Could you please guide me on how I can access or activate the free plan? Thank you for your assistance.
unblock my zoho mail account. outlines@zoho.com
please unblock my zoho mail account, outlines@zoho.com
domain not verified error
Hi when i try to upload a video from zoho creator widget to zoho work drive iam getting domain not verified error.I don't know what to do .In zoho api console this is my home page url https://creatorapp.zoho.com/ and this is my redirect url:www.google.com.Iam
equest to Disassociate Bigin from Zoho One and Migrate to Standalone (Upgrade to Bigin Premier – 3 Seats, Annual)
Dear Zoho One Support Team, I’m writing to request your assistance to disassociate (remove) the Bigin application from our Zoho One organization while preserving all existing Bigin data. After the disconnection is successfully completed, we intend to
SMTP email sending problem
Hello, I've sent emails before, but you haven't responded. Please respond. My work is being disrupted. I can't send emails via SMTP. Initially, there were no problems, but now I'm constantly receiving 550 bounce errors. I can't use the service I paid
billing
hi, I am being billed $12/year, and I can't remember why. My User ID is 691273115 Thanks for your help, --Kitty Pearl
Syncing Zoho Forms with Bigin - Embedding issue?
Hello everyone, I created a Zoho Form for a page on my GoDaddy website to collect leads, which then transfers the data to Bigin. However, I'm facing an issue where it doesn't seem to work properly. I've integrated Zoho Forms with Bigin and tried embedding
How to add receipts
How to add receipts
Unable to enable tax checkboxes
Hi Zoho Commerce Support, I'm writing to report an issue I'm having with the tax settings in my Zoho Commerce store. I've created several tax rates under Settings > Taxes, but all of them appear with the checkbox disabled. When I try to enable a checkbox,
Does Zoho Learn integrate with Zoho Connect,People,Workdrive,Project,Desk?
Can we propose Zoho LEarn as a centralised Knowledge Portal tool that can get synched with the other Zoho products and serve as a central Knowledge repository?
Zoho Commerce - Enable Company Name and Tax Number collection for B2B orders in Global Edition
Please enable Company Name and Tax Details option on checkout settings in Zoho Commerce Global Edition. It is still important to collect Company Name and Tax Number for B2B sales in many countries. My business is based in Ireland (in the EU) and I have
Zoho CRM: how can I control which contacts to sync with Outlook?
I was just playing around syncing contacts from Zoho to MS Outlook (MS365 account.) The problem is our firm has hundreds of thousands of contacts and I don't want to bury my contacts list in outlook. Any help with this is greatly appreciated.
ZohoSign and ZohoBooks Integration/Workflow
Hello All, We utilize ZohoSign for signatures on tax eFiles. We utilize Dynamic KBA. Additionally, we use ZohoBooks for invoicing for these services. Is there a way to accomplish the following: Send a copy of the Tax Return, Invoice and eFiles in one
Manage monthly tasks with projectsf
Hi All I run a finance and operations team where we need both teams to complete monthly tasks to ensure we hit our deadlines. Can Zoho projects be used for this. There many finance focused tools but we have Zoho one so want to explore Thanks Will
Zoho Suite is very slow
Since today Zoho is incredibly slow over all applications! What's going on?
How can I track which zoho users are actively using Zoho CRM
I have several licenses of Zoho CRM. We now need to add a new user. I could purchase a new license, but before I do, I would like to see if any of our existing users are not actively using the license assigned to them. How can I determine the activity
Is anyone else having trouble saving a custom image in their email signature, or is it just me?
When I try to save the image I get an error that says "Operation Failed" I opened a support ticket two weeks ago and received a response that it would be debugged, but it still isn’t working
Combine and hide invoice lines
In quickbooks we are able to create a invoice line that combines and hides invoices lines below. eg. Brochure design $1000 (total of lines below, the client can see this line) Graphic Design $600 (hidden but entered to reporting and
Option to Disable Knowledge Base Section in Feedback Widget Popup Hello Zoho Desk Team
Hello Zoho Desk Team, How are you? We are actively using Zoho Desk and would like to make more use of the Feedback Widget. One of the ways we implement it is through the popup option. At the moment, the popup always displays the Knowledge Base section,
The Social Wall: August 2025
Hello everyone, As summer ends, Zoho Social is gearing up for some exciting, bigger updates lined up for the months ahead. While those are in the works, we rolled out a few handy feature updates in August to keep your social media management running smoothly.
Change scheduling emails time
When sending an individual email there is a great feature to schedule them to send later. I could only use the one time that is suggested. Is there a way to select another time? Regards, Glenn
Transaction Locking with the dynamic date
Is it possible to dynamically update dates on transaction locking. We want to lock transaction x days from today
Next Page