CRM Web to Lead - How to know when I have generated a new lead
Hi I am using Zoho CRM . I have a website that produces leads and these are successfully being sent to my Zoho CRM database for approval. How do I configure email/forms in Zoho to send an email to a specified email address of my choice so I know I have received a lead. During daytime its important to process leads very quickly in my industry. Thanks Simon H
ZOHO CRM Questions
Hi I have found the CRM, and it looks quite useful. How do payment terms work for the $12 per month per user? Can we actually pay this monthly or does it have to be a lump sum? Does the CRM integrate with Microsoft Outlook when using an exchange server? Thanks Paul
help with this formula
How do i create a formula to do basic math? I am getting a syntax error and all I am trying to do is multipy the number in a first custom field by 1, number in second custom field by 2 and add those together. my formula is (${Events.Once Per Day}*1)+(${Events.Twice Per Day}*2)
Observations from a Z CRM For Blackberry BETA Tester
I have been a BETA tester for the Blackberry mobile version of Zoho CRM for about 2 months. I am current using my thrid version of the product since I was accepted as a BETA user. The application is taking baby steps right now. There is a good solid foundation and they seem to have created a solid, basic user interface. My primary interest in using the mobile version is so that I can quickly access information about active Potentials and Leads while I am on the road and make updates to individual
Looking for a developer to integrate Constant Contact and Zoho CRM
I am using Constant Contact for email marketing and want to integrate it to Zoho so that records can get synchronized and updated. If you have experience with both APIs, that would be ideal. Please comment back and we can talk the conversation off line.
Transfer Quickbooks Inventory to CRM Products
Our CRM is configured to transfer only products from Quickbooks to Zoho CRM. No Sync. We were able to get 16 items the first sync, however it did not grab all of our products. We then adjusted the mapping to bring down the rest of our inventory into Zoho and nothing came down. We have tried many different mapping selections with no luck. Any suggestions? Thanks, Mark
Constant Contact
I saw that in 2007 Zoho hadn't looked at integration with constant contact. Is that still the case?
Mass Emailing
is there a way to pull a list from existing contacts in order to send mass emails too? Or designate them for a reoccuring action. I am trying to set up a monthly newsletter that will be sent out to specific customers jessica.treadwell
Custom Field Data Not Being Replicated During Lead Conversion
Hello, Please forgive me, I posted something similar earlier, but in the wrong section. We are new here. We added 5 new custom fields to our Leads area and replicated them in Contacts, Accounts and Potentials. However, when we convert a Lead to a Potential, the data in those fields is not being carried over in either Contacts, Accounts or Potentials. How do we fix this? It would seem rather strange that this is SOP. - Roger
Custom Fileds not updated when Converting a Lead
Hello, We are new to Zoho CRM, so forgive us if this has been answered. We created about 5 custom fields in our Leads and chose to duplicate those fileds in Prospects, Contacts and Accounts. However, when we Convert a lead into a prospect, those fields are not being carried over, they are all blank. Is there a backend way to associate custom fields from one dataset to another? Why are these values being orphaned? Thanks, Rober
Manual de Uso
Hola, me gustaria saber si tienen un Manual de Uso, parecido al que tiene en Zoho CRM, pero en Español. natisestrellita
upload trade show leads - there MUST be a better way
There must be a better way, but I have yet to find it. So scenario is trade show contacts that are delivered via Excel file on USB. We do at show filtering, so no leads in file, all are contacts for follow up action. Now, I have all the info but need to get to Zoho. The way I do this is as follows: 1) Mass export of Zoho Accounts and Contacts 2) Copy Zoho Accounts into Excel file containing trade show contacts. 3) Sort both Zoho Accounts alphabetically. 4) Sort trade show contacts by Account
Customizing Lead Fields for Different Clients/Campaigns?
Hi all, My company provides executive appointment setting for B2B sales organizations selling complex services and solutions....some of our clients include GE, Kodak, and Ingersoll Rand, as well as small to mid-sized professional services organizations. I am assessing Zoho as a possible new CRM for us. The difference for us is that these won't be my company's leads that we are working and tracking, these will be our clients. And we will typically never need to track what happens to a lead after we've
New in Zoho CRM - Web Forms for Google Sites
Hello ! We're happy to announce Zoho CRM Web Forms for Google Sites as a part of our Google Apps integration. As a Google Apps user, you can publish Zoho CRM Web Forms to your Google Sites with a single click. Additionaly, you can also create your Google Sites page within Zoho CRM while specifying the web form details. Lead generation, lead capture and storing of lead details in your Zoho CRM account is made simpler with Zoho CRM Web Forms for Google Sites. For more details, please read our Blogs
cannot look up an account with a "&" in the name when creating a new job
when creating a new job, we cannot look up an account with the "&" symbol. Please allow this to be updated. thanks
Zoho CRM Outlook plugin keeps disappearing and reappearing
The Zoho toolbar in my boss's Outlook intermittently disappears as though it had been uninstalled. However, it will usually reappear the next day and stay there for a week or so before disappearing again. Any idea why this might be happening and how to fix it? Many thanks, Owen
ZOHO CRM Email system confusion
ZOHO CRM email seems to be 2 separate systems. If you use the email module tab to access email, the features are different than if you access email through the Contact module. The email tab supports the address book, the new drag and drop attachment features, etc. The Contact module email access does not have these features. i.e. no drag and drop and it will not access the address book. This means you have to open another screen to add email addresses, and enter by hand or cut and paste. Also, the
CRM Update
Hi Zoho CRM team, When can we expect to have Zoho CRM update as you have already promised sometimes and we are still waiting to be released? Can you give us some information what new features are going to be implemented as well when really this going to happen? Best Regards C A Franky
Sort leads based on modified time on all details including notes, attachments, etc.
How do I see the most recently changed leads. This includes those leads where only a note has been added or changed. I would like a view where I can see recent updates and thus follow what is happening.
sending email in Chrome - error msg "Insufficient Privileges to perform this operation"
I did a search of the forums and found 1 other user with the same message, and Zoho support asked for them to contact him directly so I don't know if there was ever a resolution. When using Chrome browser and sending an email with the Zoho email add-on in CRM, I will sometimes get an error message in the top bar of a popup window that says "Insufficient Privileges to perform this operation. Contact your Administrator. - Google Chrome" which will pop up after the email screen blanks. There is then
Shopping Cart
I would like for ZOHO CRM to come out with shopping cart integration to Search Fit. com or Core Commerce. Ideally, orders can come in from the website direcly into CRM as accounts and with QuickBooks; we would be able to transfer sales straight down into QuickBooks. Examples of this would be Infusionet.com or Bizautomation.com. From marketing to support, we would be able service our customers better and redcue redundant key strokes between systems.
Linking Custom Fields in Leads -> Accounts + Contacts
I have created a custom Pick List field in Accounts and an identical field with the same LOV' in Contacts. When I associate a new Contact with a particular Account part of the address fields are auto populated. However the Custom Pick List field in Accounts called County is not associated with the same field in Contacts. Is there a way of creating an association between two fields in two different modules. Thanks
Zoho CRM transfer to new Google Apps account
We set up a Zoho installation a few years ago and now want to integrate this with our Google Apps installation, however, when we try to do this, Zoho creates a new account to connect with our Google Apps installation using this domain. When we try to add the Google Apps domain to the older Zoho CRM account, it says that our email ID already exists. Any ideas?
Some issue entering Note in Gmail plug in.
Hi. I'm able to enter a contact fine within Gmail, however when I try to add a Note or other next step I get an error message (screen shot provided) I blurred out the contact info for the forum, but you see the error message. I was able to create the exact note within CRM later, but it did not work within Gmail.
Add new Quote from my website to CRM Quotes by using API
Hi: I asked zoho crm support that if I can use the Zoho CRM - API methods for Quotes module, the answer is yes. I have done API methods for Contacts, Leads, Accounts modules, but since the a Quote can have one or more than one products, how can we format the XMLDATA for sending those information? For example, this is for adding a new lead, what if I want to add a Quote with 1 or more than 1 products? string XMLDATA = "<Leads>" + "<row no=\"1\">" +
Convert Lead - did not create Account
I was converting a lead in CRM. I can see it was converted to potentials and contacts. However it did not create an account in accounts.I thought it would do autometically. woudn't it?
How do I re-size the pop window that displays products to insert into invoice?
Hi. How do I re-size the pop window that displays my products & servies to insert into the invoice? As you can see in th eimage below, currently its too narrow and I cannot see the "go" button and have to keep using the "enter" button on my keyboard to submit a search for an item. Cheers, Danny.
Error when creating note from widget on Google Apps email page
When trying to add a note from the Search "email@domain.com" in Zoho CRM [Go] widget in Google Apps email, I fill in both fields (Note Title* Note Content) and get an error: Unable to populate data, please check if mandatory value is entered correctly Not sure what's causing the error.
Where is the support?
It seems every time we have any issue with our Zoho CRM we have to send at least two, sometimes three emails and wait DAYS before someone responds. I sent an email yesterday morning then again this morning and still nothing. Customer service is non-existent
Help Needed: How to use related lists in Potential Module
I am going a bit crazy trying to find a way to use a related list in the Potentials module. Specifically, I have created a look-up filed for a "Vendor" so we can associate a "Vendor" (we actually use the vendor module for our sales channel partners) with a Potential. Where I am running into trouble is trying to then have a look-up to select a specific contact from that "Vendor" with the Potential. I want to be able to click on the "Vendor Contact" field I created and have it list ONLY those contacts
Integrating with Zoho CRM when using Google to Login to Zoho
Hello, I login to Zoho CRM via my Google Account, therefore; I do not have a Zoho password. How can I integrate Zoho CRM with Mailchimp under this scenario. Thanks, - John
Web to Lead form stop working after few days
A made a web to lead form to our website for having leads directly. For a few days it works well, but after just doesn't do anything...it is very uncomfortable if I am losing leads on this issue What might be the problem? Thanks, Zsolt
Lead Status not setup the same as Job Stage for Pipeline purposes
In theory, your Lead Status field should be able to act like the Job Pipeline...where there is a specific order to how the specific entry is worked: Not Contacted Contacted Contact In Future/Followup Lost Lead Qualified Why is the Lead Status setup differently to prevent proper reporting in the pipeline?
My Web to Contact form isn't going in to my CRM, why?
My site is in Joomla, the form says it's active and my tests don't work.
Email Recording and Deletion
Hi. I have the Email (gmail) module. I see the emails being recorded in the CRM for the contacts. If I delete the email in the email module, will the email no longer be recorded in the Contact or is that a permanent record? Thanks
mail merge
I have a stupid question. Whats the difference between using Mail Merge to create a group email and merge fields from contacts and using an email templete. It seems to me that they do the same thing, except that using an email templete you can keep track of the email sent to the individual persons. what am I missing? when would you use the mail merge?
Lead Editing is slow
I need some advisement: Everytime I click on a Lead and then edit, a "loading" box appears and takes anywhere from one to three minutes to load. Javascript issue perhaps?
I am new to ZOHO enterprise. looking to setup a process to ensure timely delivery of product.
Steps involved : After receiving order online :- 1. Need to raise purchase order on supplier. 2. Send email confirmation to customer. 3. Recieve shipping information from supplier. 4. Ship product to customer with details of courier. against all of this i want to set expected due date and raise alarms if running late. IS this possible in ZOHO,, i would like to know how can i do this, need a starting point please.
Leads/Potentials/Contacts/Accounts for both B2B and B2C
I'm new to Zoho and have been spending a lot of time searching the forums, but thought I'd try the direct route: Our nonprofit targets both businesses and residential customers for implementing (free) energy efficiency measures. I'm unsure what might be the best way to structure our process, since for residential customers there will never be an "account" (they will exist simply as individuals), but for our businesses and municipalities I think it will be important to maintain the account structure
Sales "Pipeline"
We are a vehicle dealer that sells custom vehicles to the government. We do not build the vehicle, but we are the dealer in between the builder and the buyer. They are sold on a bid/tender process. Here is what i need to track: Opportunity Engineering Review Question date Mandatory pre-bid date Bid Preparation Bid date Intent to award PO from agency Order vehicle Pre build meeting Md build meeting Final inspection Shipment Vehicle preparation Delivery License Plate Payment Commission Payment Does
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