Zoho performance in the last few months has been poor
Including today, in the last four months, Zoho has become unresponsive (read: unusable) seven times for long periods of time (I define long as 10 minutes or more): -6/7/16 -6/6/16 -4/25/16 -4/12/16 -4/8/16 -3/29/16 -3/14/16 I am told that these are "minor outages". How many more "minor outages" can my company take? How many more times does Zoho become unresponsive that I leave the platform? What is being done to stabilize Zoho to make me feel comfortable
Moving A Campaign From CRM To Campaigns
I just signed up for Campaigns and want to move an email campaign I created in CRM to Campaigns so that I can see who opened, etc. How to I do this? Please let me know. Thanks, Steve.
Mass Update Leads that have notes?
Is there a way to mass update only leads that have notes in them without exporting and importing a report? Would want to change the lead owner of records that have notes. Thanks.
Please Choose a Valid Email Field in Zoho Writer when started from CRM
Final step of Create contacts, select all, Choose Template of Zoho Writer for Mail Merge. Everything starts up right. All fields are there and work fine. Step 3 choose email and put in the Email field Contacts_email and the Email Subject. Then it errors and says Please Choose a valid email Field. What the Fark???? That is an email field. Even setup as an email field in the setup->contacts field type. Help??
is there any way to track emails sent through the CRM?
I know that the email will appear at the recipient as though it came from my company email, but how can I track it, short of copying myself on it? Is there a "sent" email file? Thanks Patrick Nasdeo
Stay In Touch Feature - Just Like Salesforce
I was wondering if Zoho CRM has the similar feature like in salesforce where I can send a Stay In Touch request and my contacts can update the information. Once the information is updated, I get the ability to accept whether to accept modification or not (or partial acceptance). Please advice what is the possibility of achieving same objective in Zoho CRM.
Recommend another CRM??
Hello All, Can anyone recommend another CRM for consideration? I am an Enterprise user with Zoho mail add-on services and find the lack of functionality and limitations starting to impact our group. The amount of time I need to spend searching the questions, following the threads to find issues and comments that are of concern to us and hoping for an effective response and to then either implement the correction or create the work around is no longer making this product viable and needing other
Question about sending the Contact Owner a notification when a case is opened
Noobie here. So I'm setting up a workflow automation notification action. What I'd like to happen is when a Case is opened and a custom field is checked an email is sent to the Contact Owner. When I set up my email template and then eventually select Contact Owner as a email recipient no email is generated. It appears that the contact owners, who are all users, are not tied to the email addresses. I know my notification action fires off because when I hard code the email address in the additional
Delete attachment from attached email
Sometime you accidentally attach an email to a contact that contains large attachments that you didn't want to save. There should be an easy way to detach or delete an attachment without deleting the overall attached email. Should be a simple feature to add. Today you have to delete the attached email. Go back to your email and use the "Search and Add Email" function in the Outlook plug-in to find the contact again and remember to uncheck "Add Attachments". Too many steps.
Task Notes
I am a fairly new user of Zoho CRM. In my business client tasks are very important. I have created one off and recurring tasks for my clients and each client has more than one task. When I am working on a task I prefer to make notes like "waiting for client to give bank statements.." etc and there could be more than one note. Unfortunately Zoho does not have a facility for creating notes by tasks and date and time stamp them. I have tried to do this by inserting a text area field however this has
Can you use email click-thru tracking in free crm?
I am using the CRM very successfully trialing this for my new employer and I am wondering if it is possible to use the tracking of email opening via the free version? Many thanks David
New User Account Setup Issue | High Priority
Greetings! We have created a new Zoho Account for a team member but she has received this error message: You are invited to join Virtual Group's CRM Account - upon clicking the Join Now link Unable to join Virtual Group's CRM AccountSince you are already part of a CRM account and you are the only active user in that account, you will not be able to accept the invitation. Delete that CRM account. You can refer this help document to know how. Kindly take note that her old account tied with a different
Add contacts
Hi, Is it possible for you to help me fix my problem I want to add contacts directly from outlook 365 with Zoho CRM installed as an add-in When my email is open I can see Zoho CRM and when I want to add this person in my Zoho group it doesn't work There's a sentence : '"something went wrong, please try again later" Thank you in advance Regards, Adélaïde
Import doesn't copy Phone Numbers
I've tried importing so many times and the phone numbers don't copy over. It's very frustrating. What can I do?
"Closed Activites"
I have a customer account that has over 90,000 records of "Closed Activities" they all need to be removed/deleted, (Don't ask how, I am the guy just fixing the issue!) my question or seeking conformation is, if I just delete this "Customer account" would this remove all 90,000 Closed Activity records? Then simply re-add his account information. I do not see anyway to "Bulk" delete them
about the proposal template
Good work,
Proposals for creating templates , footers , and I need to do to create the header .
How to assign products only once?
Hi, As products we sell unique voucher codes. I am looking for a way to assign one product (code) to a client, and then let it dissapear from the products list. This to make sure we don´t assign the same code twice.
Look-up Field - Mail Merge
Hello , I have created a custom module in the crm to create a database for physicians I work with. I did this to replace having to enter the physicians demographics every time a new patient (account) is created. Now i am able to save alot of time by just looking up the physician. However my mail-merge documents pulled information from the many custom fields I had for the physician which have been replaced with the look-up field linking to the physician module. Is there anyway I can have two modules
Zoho Task in the Google Calendar?
Hi, I have my task with my google calendar sycronisiert, but if the changes task are not in the google calendar. Even if i export duties under Google memory? Sorry, my englisch is very bad.... Annette
Sending Mass email to contacts - email is invalid error message for a valid email address
We have send emails today using the mass email function. We now experience the "email is invalid" error for every email address registered. Anyone experience the same issues?
Why is the invitation asking the client to close the the CRM account?
I have opened up an account for my client, and I tried to invite her into the Zoho CRM to use her own logins, and as the company, we would have the main logins so that we can make sure leads are going in, etc. It seems though, that when I send her the Zoho CRM invitation, it asks her to delete her CRM account, and then click on join the account. Why would it ask her to first delete it and then join? It doesn't make sense. Please help me
How can I add a user to the free version if I cannot add a role
I am trying to add a second user to the free version and it asks for a role. According to the FAQ, that should show up in Users & Permissions but it does not. In addition, I cannot even use a set role (CEO) as they do not show up and I cannot type into the Role field.
Export Data
Dear All, When one exports data, will this data stay in ZOHO or not? Kind regards, Roger
Web Form Throwing Error
Hoping someone can help me! My webform embedded here all of a sudden started throwing the following error when users Submit the form: Warning: Class __PHP_Incomplete_Class has no unserializer in /home/content/p3pnexwpnas02_data03/99/2767599/html/wp-content/object-cache.php on line 520 Warning: Cannot modify header information - headers already sent by (output started at /home/content/p3pnexwpnas02_data03/99/2767599/html/wp-content/object-cache.php:520) in /home/content/p3pnexwpnas02_data03/99/2767599/html/wp-includes/pluggable.php on
Update Potentials Name using merge tags?
Hi. Is it possible to do a field update on the Potentials name using merge tags upon/after creation? For example, I'd like my Potentials Name to follow this format: Year Created - Company or Contact name - Product Name.
ZOHO CRM Reports Displaying Incorrect Data
We have tried various ways to view and export reports, but have run into issues with them displaying inaccurate data. We basically only use sales orders and product line items, then export that information. However, say a customer orders with us, when we run a report or export for some of the records it will show an incorrect number of line items, duplicating a line item a couple of times. :-( For example, John Smith orders one "Product A" and two "Product B". In the report it may show that he ordered
Cannot "Save" when editing, creating, or cloning a lead
Whenever I click "Save" I get a message saying :Unable to process your request". So now I cannot enter anyone new into the CRM.
Need ideas: Batch update related products for contact
Greetings Zoho Nation! I'm hoping some of you can point me in the right direction for this. I relate products (wines) to individual contacts when they place an order. However, I also have a monthly wine club that goes to many customers. They receive various wines each month depending on their wine club profile. I have a custom field in the Contact record that indicates the type of wine club and can identify the specific wines that are shipped for this. However, it takes time to go through each contact
PO generation is broken
I've entered vendors and associated products, yet when I try to enter a PO, Zoho fails to populate either the vendor list or the product list if I try to create a PO starting with either a vendor or a group of products that I have associated with a vendor. It's been nearly 24 hours since the information was input, so there has been plenty of time for databases to sync, update or reindex. What's the deal with such a basic business function being broken?? My 14 day trial will NOT convert unless there
Company vs Account in Lead Record
We do not want to use the Company field in the Lead record because it can result in duplicate Account records once the Lead is converted. We would prefer to add the Account record first and then add a Lead record under that Account. The standard Add Lead screen does not have an Account field, so I added a lookup to the Account record. Now I want that Account value to carry over once the Lead is converted to a Contact, but the Account field is not present on the Convert Lead Mapping screen. How
notifications?
I'm not getting email notifications for leads in my crm and new contacts in my campaigns? Thanks
complete email campaign
Hi, I'm a new user, i wanted to send an email to my 750 contacts, it worked well except that only 250 emails were sentbecause of my edition limitation. How can i complete my campaign the next day by selecting only the remaining contacts ? Thank you for your help. Regards, Olivier
Best way to handle multi year opportunities
Hi All, apologies, looked for an answer to this but can't find one...yet I figure can't be the first person to ask this. What is the best to log a 5 year opportunity? I'd like to keep the same lifecycle number as the unique opportunity reference number. Situation is that I'm putting together a proposal that cover the next 5 years, however the client will place an order each year for that year's work, so in terms of revenue reporting against the opportunity, the opportunity is say $100,000 but
permissions/roles/profiles
I'm looking at this page: https://www.zoho.com/crm/help/security/data-sharing-rules.html If the Organization-wide permission is set as Read Only, everyone can only view the other users' records. In this case other users cannot modify the owner's records. So if we have leads set to read only for example, could person A can see person B's lead, but can't change name, contact info, owner, etc, correct? Can person A makes notes on person B's lead. Like if person B is out of town and person A answers
Demo Instances / Sandboxes
Hi I've done a quick search and I can't find any recent (less than a year odd) topics about this. My query is simply - Is it possible to create demo instances of ZCRM or Sandbox versions of my own Instance of ZCRM without having to sign up for a trail version and exporting all metadata across?
Is it possible to use the automate task to copy value from one field to another field in another module?
Hi, How can I use the Automate task to copy the value of a field in Sales Order module to a field in the Account module? I've tried searching, but don't seem to be able to find the answer or post anywhere. Can this be done in Zoho CRM (we are using the paying version)? Thanks David
notifications
hi everyone. is there any way to setup notifications for users. we have about 5 users and what i want is any updates any changes i want everyone to be notified about it.
Changing the company's logo
Hi, I have just opened a zoho account and i'm getting familiar to decide wether adopting it or not. I've put a logo for the company, but trying to change it the system freezes. Daniel
Lead Autoresponder Not Sending all Emails
The autoresponder that I have set up is sending the first two emails, but not the last one in the screenshot below. Many of our leads are not getting the 4th email, even after we wait the full amount of time. Here is a link: https://crm.zoho.com/crm/EntityInfo.do?module=Leads&id=920224000011148017 to an example lead who got the first two messages but not the day 10 survey email. Why is this?
How to save page layout for Account/Contact module in zoho CRM?
Hi, We are using Zoho CRM to build an application. Here we have some custom fields in Contacts, Accounts and other Standard and Custom modules. Here I have created a new module and also added some fields in this. Then I click on Save button. But it is not saving the page layout and giving a very strange error message. that is What is this? I don't get any error like this before. So please help us. Thanks
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