The administrator of the primary account needs to allow its users to join other organizations; only then will the users be able to join different organizations.

FAQ

1. Will there be any changes or problems if I allow other DC users to be part of my organization?
   No, there will not be any problems, but there will be a limitation when it comes to authentication. Since authentication is carried out in the primary account that is in the primary data center, MFA enforcement is possible only in the primary account (by administrator, if it is an organization account). So, you cannot enforce your users from other Data centers in MFA or Authentication modes in general.
   
   
2. How can I invite other Data center users to my organizations or allow my users to join other organizations?
   As of now, you can only enable this through Zoho support. Contact support@zohoaccounts.com to enable this feature. In future, we'll provide this option in Zoho One/Zoho Directory, allowing organizational users in other Datacenters to become members of your organization as well as allow your members to be part of others.
   
   
3. Can I open or sign up for another app/service on a different data center on my own?
   No, As of now, you can access the app/service on a different data center through invite only. Your organization admin needs to provide access; only then can you accept an invite from another organization. If you're an administrator, you can invite users from other data centers to join your organization, and they can join your organization without migrating to your current data center.
   
   
4. What does Primary account mean? Can I change my primary account's data center?
   The data center in which you have created your Zoho account at first will be treated as your primary data center and so your primary account. If you migrate your account (either a personal account or an organization) to a different data center, the data center you migrated to will be your primary data center, and that will be treated as a primary account. If you wish to migrate your account, feel free to contact migrations@zohoaccounts.com.
   
   
5. What does Secondary account mean? Do I have two zoho accounts now?
   Yes, technically, you will have two Zoho accounts, as each account in a different data center is in compliance with the respective region and each account is part of different organization with different app data, but the secondary account will be linked to your primary account and share the primary account's user profile data alone. This allows you to be part of two organizations at the same time using your same username (primary account's credentials).
   
   
6. Which data will be synced between two accounts?
   Only the user profile data will be kept in sync, like the user's email address, mobile number, and other personal data. Any changes you make to these details in your primary account will be kept in sync between the data centers (between primary and secondary accounts). However, the app data or the organization data will be kept only in the respective data center and will not be synced. Do note you can only edit your user profile data in your primary account, and it will be synced with secondary accounts. You cannot update your details in your secondary accounts.
   
   
7. How can I deactivate my secondary account? I no longer use my secondary account.
   You can close or deactivate your secondary account if you want. If it is an organization account, only the organization's administrator can close that account. You need to contact your administrator in that case. Please note, only after closing your secondary accounts will you be able to close your primary accounts.