FAQs on Email | Online Help - Zoho CRM

Can I access my emails through my email client after I integrate my email account with Zoho CRM?

Integrating your email account with Zoho CRM can allow you to view your emails from your email account and a copy of all the outgoing and incoming emails will be associated with the corresponding CRM records, so that you can view them in CRM. You can use either of the following two protocols to set up your business email account within Zoho CRM:

  • IMAP: IMAP lets you work with emails without downloading them to your computer first. IMAP allows you to store emails on remote servers. This two-way protocol also allows synchronizing emails across multiple devices.

  • POP3: POP3 downloads email to your computer and usually deletes the email from the remote server. This protocol does not allow synchronizing emails across multiple devices. If you use more than one device to read your email, you may see read emails as unread with no indication of which you deleted, read, or flagged on another device. The folders you created on one device won't be replicated on the other devices.

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