FAQs: Personal Settings

FAQs: Personal Settings

How to add my signature in tickets?

You can add your custom signature in the reply emails sent from Zoho Desk, and get connected with your customers in real time. The signatures can be added either department-wise or commonly for all departments.

  1. The signature is specific to the agent who adds it.

To add an email signature, follow the steps mentioned below:
  1. Click the Setup icon ) in the top pane.
  2. Click Personal Settings under the Customization menu.
  3. Click Preferences under the Personal Settings sub-menu.
  4. On the Preferences page, click Add Signature.
  5. Select the department for which you wish to add the signature.
  6. Specify the signature in the HTML editor.
  7. Click the Insert icon within the editor, to upload a logo.
  8. Click Save.
    Note: Apply the custom signature to all departments by selecting the drop-up arrow on the Save button.
  9. Click Save again, to confirm your action.

How to change the agent's email address?

Agents can themselves change the email address of their account in Zoho Desk. All they need to do is replace the existing email address with the new one from the Zoho Accounts page.

To change the email address, follow the steps mentioned below:
  1. Log in to the Zoho Desk account with your existing credentials.
  2. Click your Account Photo in the top-right corner of the help desk.
  3. Click Zoho Account at the bottom of the profile window.
    It opens the Zoho Accounts page on a new tab.
  4. On the Zoho Accounts page, go to Preferences > Profile > Email Address > Add Email.
  5. On the Add Email window, enter the new email address along with your current password.
  6. Click Add Email.
    The new email is added as your Secondary Email.
  7. We send a confirmation email to the new address. Log in to your email account and follow the prompts in the email to validate your new address.
  8. Return to the My Email Address section on your Zoho Accounts page. You can then click the Email icon next to the email address you've added to make your new email address your primary address.

Your primary email address can be replaced only with a confirmed secondary email address.

We hope that this list of frequently asked questions about Personal Settings is informative. If you still have questions that haven't been addressed, please let us know. We will be happy to discuss them with our subject matter experts and add them in the future. And please don't forget to share your rating below! 

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • FAQs: Email

                                                                                                        Can I clone email templates across departments? Creating email templates for multiple departments in Zoho Desk allows you to streamline your communication with customers and agents by providing preconfigured messages tailored to specific needs. ...
                                                                                                      • FAQs: Help Center

                                                                                                        What is help center in Desk? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find ...
                                                                                                      • FAQs: Working on Tickets

                                                                                                        What are Tickets Tabs in Zoho Desk? Tickets Tabs in Zoho Desk are designed to organize and provide contextual information about support tickets within the help desk system. These tabs enable users to connect tickets with other standard modules of ...
                                                                                                      • Managing Zoho Desk Settings

                                                                                                        When it comes to technology, be it aesthetic appearance or user, product, project, or customer requirement, the need for change is unending. Hence, we at Zoho Desk, understand the need for providing "Settings" as an option to provide users the ...
                                                                                                      • Setting up your Email Channel

                                                                                                        Emails are the most widely used mode of communication for your customers to submit tickets to your Zoho Desk. The emails received from your customers are converted into tickets and assigned a unique ticket ID. All you need to do is to forward the ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources