FAQs: Personal Settings

FAQs: Personal Settings

How to add my signature in tickets?

You can add your custom signature in the reply emails sent from Zoho Desk, and get connected with your customers in real time. The signatures can be added either department-wise or commonly for all departments.

Important:
  1. The signature is specific to the agent who adds it.



To add an email signature, follow the steps mentioned below:
  1. Click the Setup icon ) in the top pane.
  2. Click Personal Settings under the Customization menu.
  3. Click Preferences under the Personal Settings sub-menu.
  4. On the Preferences page, click Add Signature.
  5. Select the department for which you wish to add the signature.
  6. Specify the signature in the HTML editor.
  7. Click the Insert icon within the editor, to upload a logo.
  8. Click Save.
    Note: Apply the custom signature to all departments by selecting the drop-up arrow on the Save button.
  9. Click Save again, to confirm your action.


How to change the agent's email address?

Agents can themselves change the email address of their account in Zoho Desk. All they need to do is replace the existing email address with the new one from the Zoho Accounts page.

To change the email address, follow the steps mentioned below:
  1. Log in to the Zoho Desk account with your existing credentials.
  2. Click your Account Photo in the top-right corner of the help desk.
  3. Click Zoho Account at the bottom of the profile window.
    It opens the Zoho Accounts page on a new tab.
  4. On the Zoho Accounts page, go to Preferences > Profile > Email Address > Add Email.
  5. On the Add Email window, enter the new email address along with your current password.
  6. Click Add Email.
    The new email is added as your Secondary Email.
  7. We send a confirmation email to the new address. Log in to your email account and follow the prompts in the email to validate your new address.
  8. Return to the My Email Address section on your Zoho Accounts page. You can then click the Email icon next to the email address you've added to make your new email address your primary address.

Your primary email address can be replaced only with a confirmed secondary email address.



We hope that this list of frequently asked questions about Personal Settings is informative. If you still have questions that haven't been addressed, please let us know. We will be happy to discuss them with our subject matter experts and add them in the future. And please don't forget to share your rating below! 



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