Project Management
GitLab extension for Zoho desk
With the GitLab Zoho Desk integration, support tickets turn into actionable GitLab issues. Support teams log customer problems in Zoho Desk, which allows developers to track, manage, and resolve them in GitLab. This creates a smooth hand-off between ...
Integrating Zoho Desk with Microsoft Azure DevOps
Microsoft Azure DevOps is a suite of cloud-based tools and services developed to support the software development lifecycle (SDLC). It helps the team plan, develop, test, and deploy the software with ease. Each team involved in the software ...
Integrating Zoho Desk with Qntrl
Qntrl is a business solution designed to streamline the process of planning and tracking tasks and activities. It helps the team plan their project, collaborate, track progress, and improve delivery. Integrating Qntrl with Zoho Desk allows the ...
Setting up Zoho Projects Integration
Encourage collaboration between your customer support and product teams by integrating with Zoho Projects. The integration enables you to automatically create tasks and submit issues in Zoho Projects from inside support tickets. For example, if your ...
Zoho Sprints Extension for Zoho Desk
Zoho Sprints is an online agile project management solution designed to help teams plan their project, track their progress, and deliver great products on time. It also enables people to discuss, collaborate, and iterate on their products to achieve ...
Asana Extension for Zoho Desk
Asana, a simple project management tool enables you to break down goals and ideas into actionable tasks, assign these tasks to teammates, and communicate to move projects forward. The Asana extension for Zoho Desk helps you quickly address customer ...
Integrating Zoho Desk with Trello
Trello® is a team collaboration tool that enables you to organize your projects into boards. With the Trello integration for Zoho Desk, it is easy for your developers or project management teams to get the context of customer tickets on their Trello ...
Configuring Zoho Desk for JIRA
The JIRA integration allows your customer support team and the product team to work together for greater productivity. Your agents can submit tickets as issues in Zoho Desk, while engineers can manage its R&D in JIRA. For example, an issue filed in a ...
Filing Tickets as Bugs - Zoho BugTracker
Zoho Desk agents can submit tickets as new bugs. When you file a bug, it gets routed to the associated project in the Zoho BugTracker. The bugs can then be worked upon by your engineers in the Zoho BugTracker portal. To file a bug: Go to the ticket ...
Configuring Zoho BugTracker Integration
Efficient issue management is the key to the success of any engineering team. In fact, your customers expect a lot from the software you develop, and they provide the best possible feedback. Unless the bugs (read feedback) are resolved and managed ...
Filing Tickets as Issues - JIRA
On most occasions, you will lose track of the issues once customers raise them. But not anymore when you integrate the JIRA app into Zoho Desk. As an agent, you can submit tickets as JIRA issues from inside Zoho Desk tickets. Once created, you can ...