Webhook
Send Files Using Webhook Blocks in Guided Conversations
When your chatbot connects with external systems through APIs, webhooks play a key role in fetching and displaying information. Until now, webhook responses in Guided Conversations (GC) only supported the JSON format. While that works perfectly for ...
Multipath in Webhook Block
Not every API call ends the same way. When your chatbot interacts with external systems using a Webhook block, you often expect different types of responses. Some API calls are successful, like when the system finds a customer’s data, while others ...
Query Params in Webhook Block
When you want to pass extra information along with your API request, like a ticket ID, customer email, or a specific status, query parameters come in handy. These small but powerful additions to your API URL help external systems understand exactly ...
URL Field in Webhook Block
Where it knows to go! You’ll need to enter the exact REST API endpoint of the third-party app you want to interact with in the URL field; whether you’re sending data, fetching it, updating something, or deleting it. Think of this field as the ...
Headers in Webhook Block
When sending API requests through a Webhook block in your bot flow, headers play a vital role. They carry additional information that helps third-party systems identify, authorize, and understand your request. Let’s walk through what headers are, why ...
Connections in Webhook Block
When you’re working with webhooks in a bot flow, whether you’re retrieving data, updating a record, or triggering a third-party service, you often need to establish a secure connection with an external application. That’s where Connections come into ...
Response in Webhook Block
Once your webhook sends a request to an external API, it often receives a response. This is where the Response List in the webhook block becomes incredibly useful. It lets you capture and use the data that comes back from the API, right inside your ...
DELETE Method in Webhook Block
Do you need to remove a support ticket, delete a user, or clean up records in another system? The DELETE method in the Webhook block helps you do just that from within your bot flow. It allows you to directly remove data from external platforms like ...
PATCH Method in Webhook Block
Do you need to update just one or two pieces of information in another system, such as changing a ticket’s priority or updating a user’s phone number, without touching anything else? Use the PATCH method in your Webhook block to make precise, partial ...
Request Timeout in Webhook Block
When your chatbot connects to an external service, it uses a webhook block to send a request to that service’s API. Now imagine the service takes too long to respond. What should your chatbot do? Wait forever? Give up too early? That’s exactly what ...
PUT Method in Webhook Block
When you’re building a bot that interacts with external systems, like Zoho Desk, a CRM, or any other support platform, you may need to update existing records, such as changing the status of a support ticket or updating a user’s contact details. ...
Formatter (Deluge) in Webhook Block
Not all API responses come in the exact format you want to show to your users, and that’s where Formatter comes in. With Formatter, you can use Deluge scripting to transform your raw API response into clean, user-friendly content that fits your use ...
POST Method in Webhook Block
Want your bot to send data to another system, like creating a support ticket, logging feedback, or saving a form response? That’s exactly what the POST method in the Webhook block is designed for. It allows your bot to push data to external tools ...
GET Method in Webhooks Block
Need to bring in up-to-date information from another system during a conversation, like checking a user’s order status, booking details, or product availability? The GET method in the Webhook block helps your bot fetch real-time data from external ...
Introduction to Webhook Block in GC
We know it’s frustrating to jump between tools just to get simple tasks done. You might find yourself copying data from one app to another, waiting for updates, or refreshing dashboards manually. It’s not just time-consuming, it’s exhausting. That’s ...