Creating Table of Contents in Articles - New UI

Creating Table of Contents in Articles

While drafting an article in the knowledge base, the Table of Contents (TOC) helps you organize a particularly long article with more headings so that readers can locate relevant information instantly. It uses hyperlinks to point to anchors (or bookmarks) so that readers can go directly to the corresponding section in an article.

To enable the table of contents in your article, you need to apply the corresponding heading styles to the text you want to add to the TOC. Zoho Desk will then generate the table of contents from those headings automatically. 

Using Heading Styles

In Zoho Desk, you can add three levels of headings to an article. Level 2-3 headings are known as subheadings used under the first level. Please note that the title of the article is not part of the table of contents.

To create a table of contents

  1. Log in to your Zoho Desk account.
  2. In the Knowledge Base module, click add article from the header.

  3. In the article editor area, select the desired text to include in the table of contents.
  4. Select a heading style from the editor's toolbar. You can choose from one of the following:
    1. Heading 1
    2. Heading 2
    3. Heading 3

  5. Create as many new sections as you want in the table of contents.
  6. You can view the table of contents built under the Anchor Headings section. (See, TOC)

  7. Click Publish

Hiding the Table of Contents 

The table of contents is automatically shown to your end users once you add it to the article. However, you can choose to hide the table of contents if needed.

To hide the table of contents

  1. Navigate to the Knowledge Base module.
  2. Click Manage KB from the left menu.
  3. On the Access Settings page, toggle the 'Display Table of Contents (TOC) for articles' option to OFF.

You can also select the sidebar checkbox if you wish to display the table of contents on the side of the article, instead of at the top.

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