Marking Support Tickets as Spam
- In the Zoho Desk, open the desired ticket to mark as spam.
- Click the More icon in the upper-right corner of the page.
- Click Mark Spam from the drop-down menu.
Click Mark as Spam to confirm.
If you want the subsequent tickets from the contact to be marked as a spam automatically, you can check the box to "Mark the associated contact also as spam."
- Select the Tickets module.
- On the left menu, under Views, select Spam Tickets.
- Open the desired ticket to unmark as spam.
- Click Not Spam at the bottom of the Ticket Details page.
- Click OK to confirm.
If you want the existing tickets from the contact to be unmarked as spam, you can check the box to "Unmark the existing tickets from this contact also as spam." - The ticket is put back into the appropriate View.
Reporting Spam to Zoho
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