Note:

1. Each tag shouldn't exceed 50 characters.
   
2. Tags can contain only alphanumeric characters (a-z and 0-9), and no special characters are allowed.
   
3. You can save a value in the Tags field only if it contains three or more characters.
4. You cannot modify the tags that were added in Zoho Desk.
   
5. Tags are specific to the department in which they are added.

Adding Tags

1. In the Tickets module, open the desiredticket.
   
2. Click Tags in the left pane.
   You can also use Shift+T to enter the tags.
   
3. Type a tag and click Enter.
   

Note: You can also choose the existing tags from the available list. The tags that are previously used are automatically added to the system and can be used for articles as and when needed. 

You can also create tags with more than one word. For added convenience, the auto-complete feature displays the tags beginning with the same character or word.

 

Viewing Tag Activity

1. Select the Tickets module.
   
2. On the Ticket List page, click Tags from the left menu.
   

1. The Recent Tags view in the left menu will display the five  most recent tags added in your Zoho Desk.
   

2. The All Tags view in the left menu will display all the tags starting with the most popular ones at the top. You can click on a tag to view their related tickets.
   
   

Searching for Tickets by Tag

1. Select the Tickets module.
   
2. On the Ticket List page, click Tags from the left panel.
   
3. Click the Search icon alongside Tags.
   
4. Enter the name of a tag and hit Enter.
   
5. The search results will display the tickets that contain the tag.