Why is my phone number not listed when configuring the WhatsApp channel?
If your phone number is not appearing, it might be associated with an existing WhatsApp account on either WhatsApp or WhatsApp Business, connected to a device. To resolve this:
- Verify that the phone number is not currently linked to a regular WhatsApp or WhatsApp Business account on any device.
- If the phone number is associated with an account, delete the WhatsApp account from the device.
- After ensuring that the phone number is free from any existing WhatsApp accounts, proceed to create the channel in the Control Panel.
If you are part of a Zoho bundle that includes Zoho Forms and have previously used a phone number to set up WhatsApp for a different Zoho product, you won't be able to use the same phone number to configure WhatsApp for Zoho Forms.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
WhatsApp
Table of contents Overview Things to know Pre-requisites Creating a Channel Creating a Template Header Type Footer Template Status Things to remember for your message template to be approved Setting up a form to send WhatApp Notifications Send ...Phone
The Phone field in a form collects phone numbers from respondents in a standardized format. For example, in a form for event registration where participants need to provide their contact information, the Phone field allows users to input their phone ...How to delete a WhatsApp channel in Zoho Forms?
If a WhatsApp channel has been created and used in any forms, you must first remove all associated configurations before deleting the channel linked to the respective phone number. Ensure that the WhatsApp channel is not actively used in any forms. ...I am trying to add a phone number in Zoho Forms for WhatsApp Notifications, but I am getting an error message.
You cannot add phone numbers directly in Zoho Forms' WhatsApp Configuration. Instead, you can only create a channel using a phone number that has already been added and approved in your WhatsApp Manager account. To resolve this: Log in to Meta ...Can I use the same phone number for both WhatsApp Messenger and WhatsApp Business in Zoho Forms?
No, a single phone number can either be used in WhatsApp Messenger on a mobile device or linked to a WhatsApp Business account for use with Business Solution Providers (BSP) like Zoho.
New to Zoho LandingPage?
Zoho LandingPage Resources