Why is my phone number not listed when configuring the WhatsApp channel?

If your phone number is not appearing, it might be associated with an existing WhatsApp account on either WhatsApp or WhatsApp Business, connected to a device. To resolve this:

Verify that the phone number is not currently linked to a regular WhatsApp or WhatsApp Business account on any device.
If the phone number is associated with an account, delete the WhatsApp account from the device.
After ensuring that the phone number is free from any existing WhatsApp accounts, proceed to create the channel in the Control Panel.

If you are part of a Zoho bundle that includes Zoho Forms and have previously used a phone number to set up WhatsApp for a different Zoho product, you won't be able to use the same phone number to configure WhatsApp for Zoho Forms.

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