Why can't I see my Instagram Connections?

Why can't I see my Instagram Connections?

You may be unable to view your Instagram Connections because you authenticated your Brand's handle to Zoho Social after the API deprecation came into effect. 

If your brand's Instagram handle  was connected to your Brand's Zoho Social account before the API change, you will be able to continue viewing your Instagram Connections via the Connections tab. 

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                                                                                                        Publishing and Scheduling Posts Instagram posts can be published in the following ways on Zoho Social: Direct publishing from Zoho Social Publishing via Zoho Social (Mobile App) + Instagram App This is determined by the type of Instagram Profile you ...
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                                                                                                        To find the engagement trends for Instagram, - Go to Reports - Head to Instagram Reports - Here, under the Posts and Engagement section, scroll down to see the Cards Engagement by Post Type, Engagement Actions, and Post Engagement.   Post Engagement ...
                                                                                                      • Why can't I see interactions for people who have followed me on Twitter and Instagram?

                                                                                                        It probably means that they've followed you but not actually interacted with your Brand yet. When someone follows you on Twitter or Instagram but does not engage with your Brand, they will automatically be added to Connections but you will not see ...
                                                                                                      • How often are Connections updated?

                                                                                                        As soon as a person or an business account interacts with your brand on Twitter or Facebook, they are immediately added to the Connections tab. You can view their details later by clicking on the Connections tab in your home page. Instagram ...
                                                                                                      • Why are some of my Instagram Connections missing on the Connections tab?

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