Unable to open a file or folder in WorkDrive
Experiencing difficulty accessing a file or folder in WorkDrive? This issue may arise due to one of the following reasons:
- Issues with file access permission
- Account discrepancy
- Shared link may have expired
- File is moved or deleted
- Invalid URL
1. Issues with file access permission
Insufficient file access permission: If the file owner has not granted you permission to open the file, you may encounter difficulties accessing it.
Revoked file access permission: If someone has removed your permission to access the file, you may encounter challenges when attempting to open it.
- Internal users can request file access permission by following the steps below:
- Click on the link to open the file or folder. This will take you to the Request Access window.
- Click Request access.
- The file owner will receive an email and an in-app notification to approve your file access request. Once approved, you can open the shared file or folder.
- External users can only access the shared link when the file owner provides the required access to it.
2. Account discrepancy
Make sure you are signed in to the correct WorkDrive account linked to the shared file. Access to the file might be limited if you are logged in to a different account. Verify your email address and switch accounts, if needed.
To review your current logged-in email address:
- Click on the link to open the file or folder.
- In the top-right corner, click on the Profile icon. Here, you can verify your current logged-in email address and switch if necessary.
3. Shared link may have expired
The shared link may have expired. Please contact the file owner to obtain a new link for accessing the file.
4. File is moved or deleted
- If the file has been moved to a new location where you don't have sufficient permissions to access it, it will result in a link not valid error. In such a situation, you need to contact the file owner to obtain access permissions.
- If the file has been deleted, the shared link will not be valid anymore.
5. Invalid URL
At times, the shared URL might be incorrect. In such cases, please contact the file owner to obtain the correct URL and try again.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Bigin - WorkDrive Integration
Businesses require you to exchange files with clients for various purposes. Confidentiality of the clients' documents is the utmost priority for any business. The File Cabinet topping in Bigin, powered by WorkDrive, helps you to send and receive ...Share to WorkDrive Support
Share files and folders with the WorkDrive support team to analyse, debug, or understand issues related to preview, formatting, and editing. (For other issues, please send an email to WorkDrive support) WorkDrive support info: For EU region: ...Zoho Connect - WorkDrive Integration
Zoho WorkDrive is a content collaboration platform for individuals or teams to store, share, and manage files in one place. Zoho Connect, a business communication tool, helps the entire organization to share ideas, hold real-time discussions, and ...WorkDrive Essentials plan for teams
Zoho WorkDrive is an online file management and collaboration platform for teams and individuals. WorkDrive is available as a standalone product as well as part of various app bundles, such as Zoho One, Workplace, Remotely, and Zillum. WorkDrive's ...Zoho Mail - WorkDrive Integration
Zoho WorkDrive’s integration for Zoho Mail unlocks access to your WorkDrive storage in four ways: Insert files from WorkDrive WorkDrive's picker component in Zoho Mail allows the users to insert files from their WorkDrive account as an email ...
New to Zoho LandingPage?
Zoho LandingPage Resources