Deliverability
I have configured my domain with Zoho Mail once, should I verify my domain again for my ZeptoMail account?
Yes, Zoho Mail and ZeptoMail are two different services and hence require separate domain verification. Even if you're using the same domain, you will have to verify it in both services separately. This is done to ensure good deliverability of your ...
How to know the reason for non-delivery?
You can view the reason for non-delivery of your emails in the processed tab in your Mail Agent. Refer to this help article to view the entire set of information provided for non-delivery. If you still have queries, drop an email to ...
Why are my emails sent to one of my clients getting bounced?
There are several reasons for emails to get bounced. Generally bounces are classified as soft bounces and hard bounces. Soft bounces are emails that are temporarily undeliverable to the recipient address. Some of the reasons for soft-bounces are: ...
Why is DKIM mandatory?
SPF standard help ISPs determine whether the sender IP is authorised to use the sender domain. DKIM standard provides a mechanism to encrypt your email message in transit and protects the senders and recipients from spam, spoofing, and phishing. This ...
Why should I verify SPF and DKIM?
It is mandatory to verify your domains in ZeptoMail by completing SPF and DKIM authentication. This will prevent spammers from using our platform. It also improves the email deliverability. SPF and DKIM signed emails gets a higher rating with ISPs ...
Why am I not able to get SPF verified?
Here are a few things you need to check: If correct SPF records (Host and Value) are added in your DNS. Remember to check if there are multiple SPF records. In that case, you would have to merge them like this and then verify. Incorrect format: ...
Why am I not able to get DKIM verified?
Please check if you have added the correct DKIM records. Sometimes based on your DNS provider it can take about 24-48 hours for the added values to propagate. In such cases you need to wait. Even after this if your DKIM record is still unverified, ...