Configuration
Introduction
Marketplace App with Channel Integration:
- Extracting data from external service and supply to the Desk.
- Two-way conversion - Converting the external data into desk compatible format & Converting desk reply into external service compatible format. Periodically supply updated data to the desk.
- Add or update new replies in the external service when a reply is pushed from the desk.
- Redirect to the external resource when requested by the desk.
Configuration
Requirements:
- Create a ZohoDesk Marketplace App with specifying channel properties as a resource in resources.json. resources.json should be created on app root folder.
- If your application has an authentication process, Register an OAuth Client in the External Service and get client_id and client_secret if needed.
- Create an endpoint to provide data from external service to desk during periodic requests produced by Desk.
- Create an endpoint which can receive new replies and send it to the External Service, when an agent reply is sent from the desk.
- Create an endpoint which can redirect the user to the respective External Service's entities such as tickets, threads and user profiles
resources.json
- "channel": {
- "channelLogoPath" : "/app/img/youtube_logo.png",
- "acceptAttachments" : false,
- "updateRecords" : true,
- "contentTypes" : ["text/plain","text/html"],
- "redirectUrl" : "https://zohodeskapp.example.com/youtube/handleRedirect",
- "includeQuotedMessage": false,
- "sync": {
- "push": "https://zohodeskapp.example.com/youtube/handlePull",
- "pull": "https://zohodeskapp.example.com/youtube/handlePush"
- }
- }
#CHANNEL_INTEGRATION_CONFIGURATION
Sync Object
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