Invoke APIs
Below are some extra APIs that you can use in your extension.
- ROUTE_TO
- INSERT
- MODAL_CLOSE
- RESIZE
ROUTE_TO
This command navigates between the multiple subtabs on the ticket detail page. Listed below are the different routes supported:
- ticket.suggestedArticles
- ticket.timeline
- ticket.attachments
- ticket.history
- ticket.resolution
- ticket.approval
- ticket.task
- ticket.timeEntry
- ticket.conversation
- ticket.thread
Code format:
- ZOHODESK.invoke('ROUTE_TO','ticket.attachments')
Record Based Navigation
This API navigates to the detail view or edit form of the record whose ID is specified in the request:
Code format:
- ZOHODESK.invoke('ROUTE_TO',{entity: 'ticket', page:'edit', id: '271540000009314019'})
MODAL_CLOSE
This API closes the modal that is currently opened.
Code format:
- ZOHODESK.invoke('MODAL_CLOSE')
RESIZE
This API resizes the widget.
- For all Right Panel widgets only the height gets resized according to the content and it has default max height.
- For desk.extension.telephony location, only the width gets resized with the specified width.
- For modal box widget, the width and height gets resized with the specified width and height.
- width and heignt in px also supported.
Code format: (without width and height specified)
- ZOHODESK.invoke('RESIZE')
Code format:
- ZOHODESK.invoke('RESIZE', {width: '40%', height: '50%'})
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