Zoho Voice - Zoho Recruit Integration

Zoho Voice - Zoho Recruit Integration

Zoho Recruit is a cloud-based talent acquisition solution designed to streamline the recruitment process. It helps businesses connect with candidates through various channels, manage candidate interactions, and track recruitment activities efficiently.

Integrating Zoho Voice with Zoho Recruit helps you manage all candidate communication and records in the recruitment process in one place. 

How to Integrate Zoho Voice with Zoho Recruit?

There are two ways to integrate Zoho Voice with Zoho Recruit.
  1. Native Integration
  2. Telephony Integration

Native Integration:

Native integration offers the flexibility of accessing more features from both applications like:
  1. Making and receiving calls directly from Zoho Recruit using ZDialer.
  2. Adding Call Notes and Call disposition etc from Zoho Voice to be posted in Zoho Recruit for future reference.
  3. Call the candidate directly from Recruit interface via Click-to-Call option and ZDialer brower extension.
  4. Identify candidates quickly with caller information from Zoho Recruit displayed in screen pop-ups.
  5. Keep detailed records of Call logs, recordings, Voicemails etc of Candidates.

How to integrate Zoho Voice and Zoho Recruit via Native Integration:

Follow these steps to connect Zoho Recruit with Zoho Voice using Native Integration:
  1. Log in to your Zoho Voice account.
  2. Navigate to the Integrations Module and select Zoho Recruit from the available integrations.

  3. Click Integrate >> Next. 
  4. Select and Import your team members into Zoho Voice and click Next.

  5. Choose a phone number for your Zoho Recruit account and click Submit to associate it.

  6. Click Complete Integration

Making Calls

1. Using ZDialer Widget:
   - Open the ZDialer widget within Zoho Recruit.
   - Enter the desired phone number or select a contact.
   - Click on the call button to initiate the call.
2. Using ZDialer Browser Extension icon:
   Alternatively, use the ZDialer browser extension to make calls directly from your browser.
3. Click-to-call button:
All Phone numbers in the Zoho Recruit’s Web interface will have a click-to-call button of Zoho Voice to connect with the candidate over the call instantly.
When making or receiving a call using the ZDialer widget in Zoho Recruit, the caller details will be automatically fetched from Zoho Recruit contacts (if available).

Adding Caller Phone Numbers from ZDialer Widget:

While on a call, if the caller's number is not associated with a contact or candidate in Zoho Recruit, you can easily add them using the following steps
  1. Login to your Zoho Recruit account. 
  2. In the Zoho Voice Dialer, select More options >>Apps>> Zoho Recruit.

  3. Click on create new contact or candidate option and hit Save.

Accessing Call Records in Zoho Recruit

1. Login to your Zoho Recruit account
2. Navigate to the To-Dos tab.
3. All call records of the number associated in Zoho Voice, including calls made, received, or scheduled, will be displayed here.

Telephony Integration:

Zoho Telephony (or Phonebridge) is an integration platform to integrate cloud PBX services with Zoho apps. You can integrate Zoho Voice with all Zoho Telephony supported apps in Zoho. In this case, ensure You have activated the Zoho Telephony integration in Zoho Recruit before proceeding to following steps.

How to integrate Zoho Voice and Zoho Recruit via Telephony Integration:

  1. Log in to your Zoho Voice account.
  2. Navigate to Settings >> Zoho Telephony.
  3. Select Zoho Recruit from the list of Zoho products you want to integrate with Zoho Voice.

Agent Import and Configuration:

  1. Once you've selected Zoho Recruit, all your agents from Zoho Recruit will be listed.
  2. Choose the users you want to import into Zoho Voice and click the Import button.
  3. Enter a department name for the selected agents for identification within Zoho Voice.
  4. Optionally, assign outgoing phone numbers to agents during the import or later from the Call Config page.

Importing Users:
Basic Plan: Imported Zoho Recruit agents become licensed users in Zoho Voice, receiving email invitations to join your Zoho Voice account. Assign user privileges (Admin, Supervisor, Technician) as needed.
Standard and Contact Center Plans: Agents imported from Zoho Recruit are added as free Telephony users in Zoho Voice, with limited access. Click-to-call functionality and call pop-ups will be enabled in their Zoho Recruit accounts.

Configuring Incoming and Outgoing Calls:

  1. In Zoho Voice, navigate to the Call Config module.
  2. In the Incoming tab, select agents or queues to receive calls made to assigned phone numbers.
  3. In the Outgoing tab, assign agents to make calls from assigned numbers, specifying Zoho Telephony agents for outgoing calls.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series

                                            • Digest

                                            • Functions

                                            • Meetups

                                            • Kbase

                                            • Resources

                                            • Glossary

                                            • Desk Marketplace

                                            • MVP Corner

                                            • Word of the Day

                                              Zoho Marketing Automation

                                                Zoho Sheet Resources


                                                    Zoho Forms Resources

                                                      Secure your business
                                                      communication with Zoho Mail

                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times

                                                        Carry your calendar with you
                                                        Anytime, anywhere

                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now

                                                                        Zoho TeamInbox Resources

                                                                                Zoho DataPrep Resources

                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW

                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now

                                                                                                        • Related Articles

                                                                                                        • Zoho Voice vs Zoho Telephony

                                                                                                          Zoho Voice vs Zoho Telephony: Demystified In Zoho One or apps such as Zoho CRM, Desk, Recruit, and Bigin, there are two ways to configure the calling functionality (click-to-call and call pop-up features) using Zoho Telephony. One is using an ...
                                                                                                        • Zoho Voice introduces headset integration with Jabra and Poly

                                                                                                          Jabra and Poly headsets for Zoho Voice Contact Center Zoho Voice now offers seamless deeper integration with two of renowned premium audio Human Interface Device(HID) vendors, Jabra and Poly. With this deeper integration, you can gain seamless ...
                                                                                                        • How to launch power dialer campaigns in Zoho Voice?

                                                                                                          Getting started To get started with the power dialer, follow these steps: Create a new campaign. Import contacts for the campaign. Customize the campaign. Launch the campaign. 1. Create a new campaign To create a new outbound call campaign: Select ...
                                                                                                        • Call Disposition in Zoho Voice

                                                                                                          What is Call Disposition? Call Disposition refers to categorizing or labeling the type, reason, outcome, or status of a call. It helps in tracking and analyzing call outcomes for reporting, future analysis, and workflow optimization purposes. In Zoho ...
                                                                                                        • How to configure Yealink desk phones with your Zoho Voice account

                                                                                                          Zoho Voice now enables you to connect your Zoho Voice account with any type of IP-enabled Yealink desk phones which are one of the prominent workstations in major call centers. This enables you to easily make and receive Zoho Voice calls using ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace



                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                                              Zoho Show Resources