"Guest has already reached the maximum number of unattended computers allowed."
It it correct that on a ZohoOne account that only five remote computers can be set for unattended access?
Unattended Access Blocked
We've been using Unattended Access for a while and usually have between 15 - 25 computers set up with it. We have one in particular that we notice over and over again says "blocked" and we have to reach out to the user to ask them about it. They are claiming
ZA Webcam and screen sharing
Can I record live webcam and screen share while in proctored exam? Or only screen sharing will be record
Automate Getting Authorization Grant
Hello dear Zoho Community, while I generate an Authorization Grant I need to go through the Signin process in order to get the grant. Is there any way I can get rid of that process? Thanks!
Why login to Zoho accounts required to get OAuth code
Hello, I am trying to integrate Zoho Assist in my web app to have unattended access of remote computers over internet. While using API, the first step is to get the OAuth authorization from my Zoho account with end point URI: https://accounts.zoho.in/oauth/v2/auth I use the code for this step: https://accounts.zoho.in/oauth/v2/auth ?response_type=code& client_id=1000.GMB0YULZHJK411284S8I5GZ4CHUEX0& scope=AaaServer.profile.Read& redirect_uri=https://www.zylker.com/oauthredirect& prompt=consent This
Connect to unattended computer through zoho assist api.
Hello everyone! Is it possible to connect to unattended computer through zoho assist api? E.x can I make an api call where I get back URL that allows me to start session with the computer? Thanks!
Invites not going out to technicians.
I have 3 pending invites, but none of them have received an email.
Response time for unattended access increases when no monitor attached
I want to run a headless Linux machine. When I have a monitor plugged into it, the response time with unattended access is great. When I unplug the monitor from the machine, lag time goes to 5-6 seconds. Has anyone seen this before? Thank you.
Unattended Access Requesting User Acceptance
Hello all, All unattended clients are now requesting approval before connections. The devices still show in the unattended tab, and I've reinstalled the agent on two problem PCs, to no change. Looking to get this solved quickly as I depend on it for day-to-day
Zoho Assist Self Client, help with connection
Hello everyone! I'm writing this post because I need help with connecting to zoho assist api. I made a Self Client and I can't figure out what to do next. My questions are: 1. Can I use Postman to test zoho assist api? 2. In the tab "Generate Code" in
Chromebook support
Has anyone got this working? Had my client install the Zoho Assist - Customer app on her Chromebook. I was able to connect (although the screen resolution was garbage), but had no remote control. Also wondering - for any Zoho employees - if & when Unattended
What is SRC-TI?
External Threat Intelligence Tool.
Zoho Assist Mouse/Cursor not showing on video
Good morning, When I am using Zoho Assist and remote accessing a customer's computer, and recording our session, the cursor of the customer mouse does not appear on the video so I cannot see where he is clicking. Is there a setting or a way to fix this? Thank you
Unable to report abuse
A Windows support scammer called me and asked me to join a zoho session with ID 881151557. I attempted to report the session as abuse, but I was unable to proceed because the form would not accept my phone number. When I clicked "submit," the web page said "Enter valid phone number". I suspect that criminals are using zoho because they feel they get banned less quickly on the zoho platform. Please fix the "report abuse" form so these people can be reported and banned from your site.
Is there anyway to remotely update the Unattended Access agent?
Is there not a way to have the agent update? Would be nice to be able to have an option to push an update down to the agents.
Lost "View > Actual Size" Option
Just started testing Zoho Assist today and somehow, I have lost the ability to select the "actual size" option while remote controlling a machine with a higher resolution monitor than my local one. My old eyes need to see the smaller type when doing support.
Zoho Assist Customer for iPhone
Hello...I understand there's Zoho Assist Customer for Android (use it and love it) however can you advise when the same app will be available for iOS?
Unnatended remote acces power button instead of connect
I tried to connect to my remote computer. Usually it is easy. I now see a button that says 'power' instead of 'connect' clicking it does nothing. This happens even when I am at the remote computer I can see it is on and awake. I am using the free version.
Customize Unattended Access General Preferences Settings per Group
Is there a way to customize the settings under the General > Preferences > Unattended Access section based on which group a device is in? In particular, we would like certain device groups to be able to uninstall from the Control Panel, while we would
"Zohoassistupdater" Drives generated on Mac desktop
Hello everyone. As a trial to evaluate Zoho Assist, I've added two mac desktops as being unattended remote access computers on my account. On the one which I've been paying the most attention to, over 20 drives have been generated on the desktop, each
Quick Reference Guide on join.zoho.com
Joining a remote session can be difficult for the people who need it the most. Please add a quick reference guide and better documentation that my Grandma can read on the join.zoho.com site. It's not uncommon to spend 10minutes or longer in a session
UAC
Has the issue of having administrator rights on a user machines when using Zoho Assist been worked out yet?? This is a huge issue and the whole point of purchasing Zoho.
High cpu load on client side by process sessionaudit.exe
Hi, as stated above. This happens every time with different clients. Now, the first thing I have to do after making the connection is to go to taskmanager on client computer and kill the process 'sessionaudit.exe' If I don't their cpu is very high and
Zoho Assist no longer works using VPN
I have been using Zoho assist for a bit longer than a year. I have been using the VPN Private Internet Access for even longer. For the first year of using Zoho assist I could remote into a pc, turn on a vpn, it would disconnect but then reconnect my
Reboot stuck in safemode
I just purchased Zoho Assist to see if this will work for my company. I decided to test it on the system next to me. Both systems "tech" and "client" are fully patched Windows 10 Home editions. The connection worked just fine, I was able to transfer a file and finally I tested reboot into safe mode to see how quickly it would reconnect. Upon reboot of the client system stopped at the password. I entered it on the client side, but when the client system finished booting it did not have networking
Unattended support shows "offline"
I added a computer for unattended support, it's connected to the internet, but shows "offline".
File Transfer
When I access tool to transfer files from a unattended access client computer to a technician computer using receive, really long name files seem to just sit in a queue waiting to be transferred. Then everything else selected to be received after just
How to see which license we have?
Where do I find out what license we are on and how many computers we have left to deploy to?
Unattended Access showing offline
As the title says, I have a PC which is showing offline but is 100% online! Any help would be gratefully accepted.
How to right click when using assist app on iPhone
I have not been able to figure out how to ‘right click’ when using mobile app. I’ve looked for settings to change, tried double taps and long taps, etc. Am I just not tech savvy enough to figure this out? Any ideas?
255 error configuring application error during installation
Hi, got this error during installation "255 error configuring application" I was able to see the device on my console but now the device is no longer there. What to do? thanks
Enter key not working in Linux
I just started a few test sessions. My support computer is a linux machine using Firefox and Chromium. The test computers, the ones which share the screen, are Windows and Linux Machines. From Windows machines I download and start join.exe end everything went well. But from Linux machines, where the java app is executed, some keys sent from the support computer aren't working, like the Enter key and Backspace. In some cases, e. g. in a x-terminal, pressing ctrl+m can be used as a replacement for
Unattended Assist Issue with Grey Screen Flickering
When I connect to a windows 11 computer with unattended assist, i keep getting a grey flashing screen every like 20 seconds or so... it is making it difficult to do my work? anyone have a solution??
Using multiple Assist accounts
I use Zoho Assist to support my customers' computers. One of my customers would like to switch to Zoho from Logmein to access his office computer. He got his own Zoho Assist account but we cannot get it to work. When installing the deployment on his office computer a prompt to replace access from my account to his came up. Not wanting to eliminate my ability to support his computer from my account, the prompt was answered with NO. So now, when he logs onto his ZOHO account, his office computer
Multiple Sessions
Hello, Does anyone know if its possible to have more than 1 remote session going at one time? So far I'm unable to start more than 1 session and was not able to find any info on it, not sure if its a software limitations or something with my system. I am using the paid version. Thank you.
Block/Allow Access on unattended machines not working.
Hello, I am running into an issue on MacOS 11.5.1 where the Unattended Access feature always allows a remote connection, regardless of if Block Access or Allow Access is selected in the Menu Bar item. Has anyone run into this, and if so, was there a fix?
I can connect to the Unattended machine but the keyboard won't type.
Hi. I had been using Assist for the past week and it has been inconsistent for me. After a whole 4 days of no problems, now I can connect to the workstation (Centos 7) but the keyboard won't type anything in the remote box. The mouse responds flawlessly,
Connect Remotely - Save Time and Money with Zoho Assist
Our world has already become a lot more virtual than we realize consciously. It moves quicker than ever with amazing capabilities. It doesn’t matter if the work scope is personal and professional, the world has become accustomed to the speed with so many
Unattended Access - unable to connect
Hi, I am experiencing a frequent issue. We use Zoho Assist Unattended Acess on one of our servers that our support team connect in when we're experiencing issues. They often report that are unable to connect to the server and the only way to get it back
problem running zoho assist in service mode
Hello, On windows 10. Then we click run as a service, and type username and password of computer administrator we are getting error: problem running zoho assist in service mode. We tried a lot of times, password ant username are correct, but still same error. Then user on same computer has administrator rights, zoho assistant runs as a service successfully. So there is the problem???
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