Trying to split users into three segments but lose half of them
Hi, I am trying to create three segments: People that have not stated that they are from Brazil or Portugal in any relevant address field. People that have not stated that they are from Sweden in any relevant address field, or use our Swedish website as seen from a link in the Note field. Everybody else, i.e. they are not from Brazil, Portugal or Sweden, and they don't use our Swedish website. Segment 1 definition City contains Brasil,Brazil,Portuga,Portoga or State contains Brasil,Brazil,Portuga,Portoga
Responsive custom emails
Our organization designed a HTML based email template to be responsive. When copying the html into the template builder, the responsiveness of the email stops working. Is it only the premade templates that can be made responsive in zoho campaigns or is there some trick to making the custom template responsive? Thank you,
Campaign Opens Report
We sent a campaign on Monday but only a quarter are recorded has being read. A web designer had previously told us that this information can only be recorded if they physically open up the email into its own window rather than read it in the outlook reading pane or whatever client they use. I was wondering what everyone else's take on this. Thanks for your input.
How to turn off the "Text Version" email of a Campaign
Wondering if there is a feature in Zoho Campaigns to turn off the "Text version" of an email campaign? So only 1 email goes out, as opposed to 2 emails going out every time we send a Campaign. We have the Header and Footer attached to the email campaign and if you cannot view the images, you can view it in HTML, so we really don't need the text version, do we??? We would really only rather have 1 email going out, it might seem like spam to our customers getting 2 emails every time we send them a
ZOHO Sync between CRM & Campaigns - missing contacts
I've been trying to reconcile/match all contacts between ZOHO CRM & Campaigns. We have over 4,500 contacts. I have found a number (approximately 260) contacts that exist in CRM, but I cannot find any record of them in Campaigns. I have searched the bounced, duplicate, unsubscribed, opt-out, etc. listings with Campaigns, BUT I can't find any record of these contacts. How do I further research this?
Bugs in Campaigns iPhone App
Hi Guys, I've found a few bugs in the iPhone app. When I open up the app, I choose my campaign, and naturally, I'm interested in who clicked. So I tap on the Unique Clicked Contacts and here's what I find. 1) The count of Unique Clicked on the dashboard differs from that at the bottom of the Unique Clicked list. 2) When I tap on a contact, their details do not display - but I KNOW I have their details! 3) On those where a phone number is displayed, tapping on the number opens a dialogue box displaying
General Opinion
Is it me or does anyone else here think the campaigns is a bit fiddly to work with when creating a new campaign or if you had to change anything on an existing one that is saved? The double scroll on the page is a bit much, would be far easier if there was just one and whatever is on the outside of it was floating. I cannot view it full size as i often have to view another document at the same time to copy over info or type it in. Thanks for your input
hope someone can help
HI is there a way of reducing the width of the heading and paragraph text boxes here at all, they are far too wide (vertically) from each other?
Added count shows 0, ignored count shoes 922
Does this mean they were not added? I do not understand how to fix this
Images no longer appear in Edit screen
Greetings, I have been using ZoHo for about 6 months and have been getting quietly confident however for no apparent reason my images (this week) no longer appear in the Edit screen of any of my templates but they do appear in the test email when it is sent. Have cleared browser cache, confirmed the images are in the Library - where to from here? Roger
Campaigns with CRM Intergration
I am using CRM as my main means of capturing leads. My lead pages post leads directly into ZoHo CRM. Now I added Coho Campaigns and setup an autoresponder (based on after signup). Thus I am syncing with CRM. I am not seeing any autoresponder emails fire just jet. Is it using the lead creation date in CRM to calculate the initial subscription date or does it use the date the lead is synced into Campaign from CRM? J
signup button on sign up form not working
Zoho Campaigns/ Mailing List/ Signup form The paste style code when embedded in to the website does not allow the signup button to be clicked. In fact when the preview button is clicked next to the code, the preview window shows up but does not allow the signup button to be clicked. Would appreciate if some one could shed some light.
Data quality - Name cleanup
Can we please have a utility to clean up names in Campaigns? I have a lot of subscribers who have spelled their names in all lower case, or sometimes insert a space before their name, etc. A utility that would quickly go through and:- 1) Remove any leading spaces 2) Remove all trailing spaces 3) Set first letter of first name and last name to UPPERCASE. Would be MOST handy! Many thanks! Ian
Problem sending campaign to Outlook
Formatting is messed up when sending campaign to Outlook address. Works fine for Gmail.
Putting Telephone Numbers in eMails
Hi All Desperately trying to put a call back number in my email. However the system automatically converts this to a Skype number and when I send it the number is duplicated. How do I stop this happening? Nick
Can I pay Zoho Campaigns per year?
Hello Zoho, We now have a monthly subscription to Zoho Campaigns, so we make a payment every month. Is it also possible to arrange payment per year? Thank you
Image+Text formatting
Hi there, I used the Image +text function in the content. It looks fine when I click Preview. But when I send it as a test email and open the email in Gmail, the Image+text area doesn't have any border. Please see the attachment for the detail. Many thanks, Victor
Forwards..?
Hi, In Campaigns where the campaign statistics are shown, there are seven headers:- Recipients, Opened, Unopened, Clicked, Unsubscribed, Marked Spam and Forwards. I am curious about Forwards. Is it supposed to show when an email has been forwarded? It never shows anything. I have one customer I know always forwards my emails, but nothing appears here. Ever. Recipients 4239 Opened 227 Unopened 3992 Clicked 22 Unsubscribed 7 Marked spam 0 Forwards
Gravity Forms Sync'ing
Hi, am new to Zoho, but love it already. I heavily use Gravity Forms Plugin on our site, and understand there is a way to sync inquiries to Zoho. Has anyone had experience with this type of synchronization? Thanks
Feedback button will not submit text
Hi, Am trying to send feedback, yet when i click submit, nothing happens. Abs
Sync - Error occured. please try again!!!
I already have a synchronization of contacts, when I try to create and synchronize CRM Leads get this error message. Does anyone know what I'm doing wrong?Anyway, I did not use the amount available for the system and is already integrated with the CRM properly.
"Send Campaign" button in campaign approval email from Zoho does not work
I followed all the rules. Zoho approved it. And I still can't get the campaign sent. Very frustrating!
Can we use the existing Email templates in CRM for Email campaign?
We wanted to use the already created HTML version template from CRM for the email campaign needs. We have no way to access them and also can't find any documentation for the same. Any insight on this will help
Optin Form Customization
On our newsletter signup form, the grammar on the Zoho end of the form is incorrect. We would like to customize the text at the bottom of the form. Is there any way to do this? https://zc1.maillist-manage.com/ua/Optin?od=11287eca47fbc9&opDgs=7200cd3a4fff9f7a8e6a9b600e33e40206e495b3773da282&lD=1885c39c3cf6b39&n=139dc12bc0890 Link to form Specifically, this line of text "You may also optin to any other list(s) given below." - Opt in should be two words. How can we fix this?
Email has Zoho Campaign
Hi, I have an email address that I would like to invite using Zoho Campaign. The problem is when I send an invite to this particular email address, it says "This email address has been already used in some other organization. So you cannot add/invite this user." How can I remove this from the other organization / it's the same organization? Please help as I want this to be invited to the Original Zoho Campaign of our Organization. Thanks. Hernan
"Account is inactive"
Hi, My business account (username arsharpe2 and email robert.sharpe@evergreen-consulting.co.uk) returns "Account is inactive" when I try to log in to Campaigns. Unfortunately, the locked account also means that I cant access my previous business emails and business CRM data having a major impact on my business. Could someone please activate the account as soon as possible. Regards, Rob
ZOHO DKIM/SPF records not verifying
I have added the records and made sure not space was in string. However, it has been 24 hours and it zoho still says it is unable to verify. I can provide screenshot if nessecary. URL is: solarrevo.com
Campaigns - Report Summary - Email Opens by Time: No Date Time details shown!
The Report Summary used to show Date/Time along the bottom axis. It no longer does this. This renders it next to useless, especially as the scale changes over time from minutes to hours to days. Is there any other way to find out Opens by Time details. It is important part of evaluating the effectiveness of different send times.
Upgrading the free plan
Hi, I am a bit indecisive about what plan I should upgrade to. I need more info on the plans and how they work. Since I am using the free plan which allows up to 2000 subscribers and 12 000 emails/month, does this mean that if, lets say, I have 3000 subscribers and want to send them an email campaign, depending on the chosen plan, I will pay: 1. monthly plan: $45 per month or 2. pay-as-you-use plan: $80? Can't I use the 2000 subscribers the free plan offers me, and pay for the difference? For
Is all CRM contacts available in Campaign
Hi Team, Is all the CRM contacts available in campaign independent of license details of capmaign. And how many contacts can I sync from CRM to Campaign at a time.
Can I slice number of Subscriber into segments
Hi Team, I would like to ask that If I choose 500-1000 subscribers package for Zoho Campaign. And lets say I have 10000 of Contacts. Then Can I slice my contacts into segments to complete 1000 subscribers. for eg. Can I do the following to run my campaigns. Segment Subscribers Campaign 1 500 cmpg1 2 300 cmpg2 2 200 cmpg3 Regards, Sagar
Can't Fetch Content
I am having a problem using the Campaigns. When using the "link" option in Post Campaign section, I enter my website address, and Zoho returns the following message: Cannot fetch content for given URL. I have tried using the direct landing page address, the redirect link, even a bitly short URL, but I end up with the same error. Is there something else I can do?
Syncing ZOHO Campaigns with Zoho CRM
Hello Zoho, I have been searching the forums and help resources and have been unable to fix my issue. I have 4 Email lists in Zoho Campaigns that have roughly a total of 15,000 contacts. Many of these contacts are not currently contacts in my ZOHO CRM. I want to manually sync the data from the campaigns that I have already sent out so I can have any campaign contacts who "click" or "open" converted to a lead. I believe I have gone through all the steps that integrates the two and have set up data
google groups sync.
google groups sync. I have a question for the sync opportunity for the mailing lists. I want my google contact groups to sync with the mailing list. How often does it sync or can I anywhere push "sync now". I can't upload a image here, but here's how it looks for me: https://dl.dropboxusercontent.com/u/1348988/sync.png Morten
Black Border Around Image on Email Campaign Editor
I have a header image for my email campaign. It has a transparent background and no border. When I place the image in the template editor, there is no border. I have selected the image and clicked "No Border." When I save the template and send the email, there is a black border around the header image. How do I fix this? THanks!
Email Authentication
Hi everyone, I am trying to authenticate my two domains in Zoho Campaigns but it doesn't work. Last week, I followed the steps to do that (Add domain- Generate SPF and DKIM records - Setup TXT records in my domain’s DNS settings and Verify). So I wonder why today, after 4 days, my domains aren't authenticated yet. I need this authentication before start sending emails in Zoho Campaigns. Regards
Viewing a list, how to customise view as in CRM?
I would like to delete subscribers from a certain city before sending out a campaign. City and country were both mapped during the initial sync but I cannot see a way to add these to my list view. I can only see columns for email, first and last name, phone and company name. Is there a way to customise the list view columns? If not, how can I sort by city so that I can delete these subscribers?
Embedded HTML
Hi is there anyway of modifying the size of the form for the embedded code? The form works well for web but when looking via mobile it doesnt fit. I just want to reduce the size.
Format changes when campaign is sent
When I send the campaign to certain recipients, my font and page layout change. Font size is inconsistent and large empty spaces are left when paragraphs are shifted down the page into the border. The email I received through gmail/chrome was fine, but my colleagues have forwarded theirs to me and the formatting is not correct. How do I correct this?
Edit email HTML headers
Hi, I want to edit my HTML header outside of the form. I don't want it to say, " Can't read or see images? View this email in a browser in the header, because that becomes the first line of the email in preview. Having this is not best practices. How do I move this or eliminate this?
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