Hi Everyone!
We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs.
OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement. These Assistants work based on your data, instruction, files, functions and more, making it more susceptible to your needs. With Assistant, your SalesIQ bot can be more powereful than ever, providing contextual assistance to your audience with data specifically exclusive for your business.
Please ensure to have a ChatGPT Assistant in your
OpenAI Platform to use this Plug.
Here's what the SalesIQ chatbot-Assistant brings to the table:
- Targeted Responses: Your bot will be entirely specific to your business, ensuring a tailored experience for your audience, rather than relying on global data.
- Omnichannel Availability: Bot works across all channels, including your mobile app, Website, Facebook, Instagram, WhatsApp, Telegram, and LINE.
- Human-like conversations: Engage your audience with natural, engaging interactions that feel human.
- Always-on availability: Provide 24/7 customer support with your bot, ready to engage with users anytime.
In this post, we will learn how to create a plug and connect your trained ChatGPT Assistant with your bot.
Plug Overview
The ChatGPT Assistant functions based on threads. Initially, you create a thread, add a message to it, and run the message to receive the Assistant's response. So, to integrate ChatGPT Assistant with the Codeless bot builder, we need two plugs.
- Plug 1 - To create a thread (thread ID) using OpenAI API keys.
- Plug 2 - To add a message to the thread using the thread ID, create a run and get the ChatGPT assistance's response.
Help guide to know more about how ChatGPT assistant works
How to build this Plug?
Step 1 - [Plug 1] Creating a thread for the visitor/user
- On your SalesIQ dashboard, navigate to Settings > Developers > Plugs > click on Add.
- Provide your plug a name, and description, and select the Platform as SalesIQ Scripts. Here, we call this plug as ChatGPTAssistantsCreateThread.
- The first step in building the plug is defining the parameters. This plug aims to create a thread and get the thread ID as output. So, only the output parameter (threadID) is needed here.
Copy the code below and paste it into your plug builder. Then, make the following changes.
- In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one)
- //ChatGPT api key
- api_key = "paste-your-api_key";
- //Header parameters
- headers = Map();
- headers.put("Authorization","Bearer " + api_key);
- headers.put("Content-Type","application/json");
- headers.put("OpenAI-Beta","assistants=v2");
- //This param is needed to use the V2 assistant apis
- // The following webhook will create a thread and return the thread id
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads"
- type :POST
- headers:headers
- ];
- response_json = response.toMap();
- thread_id = response_json.get("id");
- response.put("threadID",thread_id);
- return response;
- Then, click Save, preview the plug and Publish it.
Step 2 - [Plug 2] Add a message to thread and get response
- From the previous plug, we will get the thread ID as output.
- Create a new plug, here we call this plug as ChatGPTAssistantsCreateRuns.
- Pass the thread ID and the user/visitor input as input parameters.
- Once the plug is executed, we will get the ChatGPT Assistance's response, which is the output parameter.
Input Parameters
- Name: threadID | Type: String
- Name: userInput | Type: String
Output Parameters
- Name: assistantReply | Type: String
Copy the code below and paste it into your plug builder. Then, make the following changes.
- In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one.)
- In line #3, replace your chatGPT_assistant_id (Navigate to the OpenAI developer scetion > Assistants > choose your Assistant and copy the Assistance ID.
- //ChatGPT api key
- api_key = "paste-your-api_key";
- chatGPT_assistant_id = "asst_4DuWZxC0RNagq0b8pnml4ZPf";
- //Header parameters
- headers = Map();
- headers.put("Authorization","Bearer " + api_key);
- headers.put("Content-Type","application/json");
- headers.put("OpenAI-Beta","assistants=v2");
- //Get the thread ID from the plug input parameters
- thread_id = session.get("threadID").get("value");
- user_input = session.get("userInput").get("value");
- info thread_id;
- info user_input;
- // Messages API call
- requestBody = Map();
- requestBody.put("role","user");
- requestBody.put("content",user_input);
- jsonRequestBody = requestBody.toString();
- // The following webhook posts a message to the conversation thread
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads/" + thread_id + "/messages"
- type :POST
- parameters:jsonRequestBody
- headers:headers
- ];
- info response;
- // Runs API call
- requestBody = Map();
- requestBody.put("assistant_id",chatGPT_assistant_id);
- jsonRequestBody = requestBody.toString();
- // The following runs the thread which inturn generates a response once the thread is completed
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads/" + thread_id + "/runs"
- type :POST
- parameters:jsonRequestBody
- headers:headers
- ];
- response_json = response.toMap();
- run_id = response_json.get("id");
- run_status = "queued";
- retry_count = {1,2,3,4,5};
- for each retry in retry_count
- {
- if(run_status != "completed")
- {
- // The above executed run takes few seconds to complete. Hence a considerable time has to be left before the run is completed and the messages are fetched from the thread can be fetched. Here we wait for 3 seconds assuming the run gets complete within 3 seconds
- getUrl("https://httpstat.us/200?sleep=3000");
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads/" + thread_id + "/runs/" + run_id
- type :GET
- headers:headers
- ];
- response_json = response.toMap();
- run_status = response_json.get("status");
- }
- }
- // The following webhook fetches the messages from the thread
- getmsg_url = "https://api.openai.com/v1/threads/" + thread_id + "/messages";
- response = invokeurl
- [
- url :getmsg_url
- type :GET
- headers:headers
- ];
- info response;
- response_json = response.toMap();
- // Getting the last message from the thread messages list which is the assistant response for the user input.
- assistant_response = response_json.get("data").get("0").get("content").get("0").get("text").get("value");
- info assistant_response;
- response = Map();
- response.put("assistantReply",assistant_response);
- return response;
- Then, click Save, preview the plug and Publish it.
Step 3 - Adding plugs to the Codeless bot builder
- Navigate to Settings > Bot > Add, provide the necessary information, and select Codeless Bot as the bot platform. You can also open an existing bot.
- Next, click on Plugs under Action cards, select the first plug (ChatGPTAssistantsCreateThread), and provide a name to save the output (thread_id).
- Use the visitor fields card, click save in bot context, and provide a name to store the visit
- Then, select Plug 2 (ChatGPTAssistantsCreateRuns) and pass the value for the parameters
- thread_id (Input) - The output of the previous Plug
- user_input (Input) - The visitor's question/input from visitor fields card.
- assistant_reply (Output) - The final response from the ChatGPT assistance.
- Finally, use any response/input card to display the response to the visitor by typing the % to get the context variable (%assistant_reply%) in the message text box. Here, the button card is used along with the follow-up actions.
Note:
- The ChatGPT Assistant APIs are still in beta, so it's better to have a fallback flow in the bot until they are stable.
- Manage the plug failure instances within the plug failure leg by directing your users to operators using the "Forward to Operator" card or use the "Busy response" card to get the user's question, put them on the missed chats. Additionally, you can also "Send Email" card to notify yourself about the user's inquiry.
- The buttons, "I've another question", is used to get next question from the visitor. Use a Go To card and route it to visitor fields card to ask next question.
I hope this was helpful. Please feel free to comment if you have any questions. I'll be happy to help you.
Best regards
Sasidar Thandapani
Recent Topics
🎄 Jingle, Mingle, and Automate: Spread Christmas Cheer with Zoho Desk Auto-Replies! 🎄
Hello Everyone! Welcome to this week's episode of the Community Learning Series. Christmas is in the air, and I’m sure we can all feel the jingle and the mingle of the season! The folks at Zylker Techfix are no exception—they’re busy with holiday plans
how to create a new line in string in Client Script?
I want to show an alert using client script, I need to add a new line in String, I assume I can use \n\n inside a string, but unfortunately it doesnt work ZDK.Client.showAlert("First Line \n\nI expect this is in second line");
Surely it's time Inline editing from views
I think the first request I found for in-line editing from grids was approximately 12 years ago - that post was locked because it was suggested Zoho sheetview solved the problem. However, it's now 2024, and in-line editing from grids is just a basic expectation.
Multi branding issue with sender addresses
Hello, I'm currently working on a project involving two (seperate) brands. Named 'Windeck' and 'Prolance'. They've chosen CRM Plus and I'm currently working on CRM, SalesIQ, Social and Marketing Automation. So far, I'm able to make enough separations
How to Replace an Assessment in a Job Opening on Zoho Recruit
Hi everyone, I’m currently using Zoho Recruit and would like to replace the assessment linked to a specific job opening. I want to remove the existing assessment and add a new one. What is the best way to do this without losing any important data or affecting
Is there API Doc for Zoho Survey?
Hi everyone, Is there API doc for Zoho Survey? Currently evaluating a solution - use case to automate survey administration especially for internal use. But after a brief search, I couldn't find API doc for this. So I thought I should ask here. Than
Email Campaigns overview page is missing SENT DATE and # people sent to!
I would like to see the date the email campaign was sent, so I can understand and track when each email campaign was sent. Right now, unless you go to a contact who received a campaign, you cannot see when the campaign was sent (!!!!!!). So, if my boss
SEO recommendation of H1 tag for website tittle
The exact words are “ It is good practice to place the page title inside the H1tag.” Now I already have one H1 tag on my website but it is not website tittle. In the SEO recommendation that is clear too that I have h1 tag on my page. Now I don’t know
How to choose other payment methodes than creditcards
We have connected stripe as a payment provider in zoho books, booking, commerce and checkout. In stripe we selected al major payment methodes for Belgium (mainly bancontact). However, at checkout customers seems to have only the possibility to pay with
Introducing Zia LLM: Zoho’s in-house Generative AI solution for CRM's AI capabilities
Hello everyone, We're excited to announce the launch of our in-house Large Language Model (LLM) by Zia to power our AI offerings. What is LLM? LLM stands for Large Language Model, a powerful AI technology that processes and generates human-like text based
How to call a Creator function which is in a different Creator application?
How to call a Creator function which is in a different Creator application?
Can the code in my "Successful form submission" WF be invoked from a function?
Can "Successful form submission" be invoked from a function? Data gets into a form manually and programatically. My code in "successful form submission" is good and I want to reuse it/call it, from another function which does Insert Into How to achieve
Kaizen #169 - Serialization and Schema Management in Queries
Hello everyone! Welcome back to another post in the Kaizen series! In Kaizen #166, we discussed handling Variables in Queries and associating the query in Kiosk. This week, we will discuss Serialization and Schema management in Queries. Business Scenario
Introducing Keyboard Shortcuts for Zoho CRM
Dear Customers, We're happy to introduce keyboard shortcuts for Zoho CRM features! Until now, you might have been navigating to modules manually using the mouse, and at times, it could be tedious, especially when you had to search for specific modules
Feature Request: Notebooks within notebooks (Tree-like structure)
Dear Zoho! I already migrated all my stuff from Google Keep, Im really fond of Zoho Notebook so far. One thing that could make the service much more powerful is multi-level notebooks (or tree like structure). For example, entering into Notebook named
Can't get authorization for Sandbox environment using the self client
Hello, After creating a self client, and following the client-credentials method (as it's not optimat to manually generate a code for every 10 minutes), after inputting the sandbox org id for SOID parameter, im getting the error: "error": "no_org". For
Create landing pages from Zoho Marketing Plus
Hey everyone, Over the last few months, we've introduced various features and enhancements to bolster the marketing capabilities of Zoho Marketing Plus and make it simpler for everyone. To that end, we're excited to announce that Zoho LandingPage is now
Custom service report or Zoho forms integration
Hello, So far the experience with Zoho FSM and the integration with Books has been good, however there are limitations with service reports. As with my business, many organisations send technicians to different types of jobs that call for a different
Email tracking subdomain
The Email Tracking configuration screen of the ZeptoMail asks for a subdomain. I have gone through the documentation but could not find more information about how that subdomain is used by ZeptoMail to track the emails. Can someone throw some light about
Chart View group X-axis values above a value
I have a data set with X values ranging from 0 up to 300-400, the Y values are an AVG of the values for the given X. I am interested in the values at the low end of the scale, say 0-10 and want the X values 10 and greater to be grouped into a single category
How do I get the Text Account name instead of the Reference number?
Good Morning everyone! I am very new to zoho analytics. I'm trying to create some pivot tables and when I add the Account or Division name it comes up as a reference number. From my research, I need to use a lookup. I'm having a really hard time understanding
Custom API - Need to create a string return value, not only MAP
@Support: When creating a Custom API it only allows a return from a function of MAP type. The service I'm using requires a string return, how can this be achieved?
missing video-urgent
hi..I have a problem regarding zoho meeting. I already record almost 2hrs for my interview session. After end my session, i'm stop the recording. Its happened when i didn't received any meeting recording at my email.But i received recording 7minutes after
Duplicate New Ticket Emails
I am getting two Ticket emails when a ticket is created. The first one goes to me as the Admin helpdesk@ And because I am an Agent as well it also send to helpdesk@, support1@ and support2@ Is there any way to stop this?
Ticket Response Email Template
Is there a way to have an email template automatically selected when I click on Reply for a ticket?
Unpublishing Job Post for LinkedIn
Hi, We have experienced issue with the above. We did unpublish a job in Recruit but it still appear under Job section in our LinkedIn page. It did not remove from LinkedIn as it should be. Please check and advise. Regards, Snyder
Power of Automation :: Automatically start / pause / stop timer on task status update.
Hello Everyone, A Custom function is a user-written set of code to achieve a specific requirement. Set the required conditions needed as when to trigger using the Workflow rules (be it Tasks / Project) and associate the custom function to it. Requirement:-
Editor limitations to define screen types
Guys I have noticed that even in version 2.0 of the editor (which is this new one we use) we still have a lot to improve... When I compare to some more global solutions like Wix, Zyro, Go Daddy, Squarespace and Weebly feel that we have some limitations
Dúvidas do Zoho Creator
Pessoal, Estou colocando um tópico para dúvidas do Zoho Creator. Um abraço, Leandro
Tropicalize Books
Books is an incredibly powerful tool that works well in many countries. But I feel that it is a product that is not yet "tropicalized" for Brazil as we speak (this would be like adapting the local reality). We have many strong competitors who do more
Automatic Sitemap Generation
Guys are all right? Doesn't make sense for me to have to generate a map site and upload it... because it's not automatically generated just as it is done in WIX? where the customer doesn’t have to worry about this.
SEO improvements with ZIA
Are you okay? I would like to bring an idea that would be amazing to improve the product that is the possibility of being able to improve the SEO of the pages (this of each page or each article on the blog) through ZIA so that it could create page Summary
Automatically updating field(s) of lookup module
I have a lookup field, which also pulls through the Status field from the linked record. When the lookup is first done, the Status is pulled through - this works perfectly. If that Status is later updated, the lookup field does not update as well. As
Initiating a SalesIQ Zobot from a custom button on Zoho Sites
I have created a Zobot set to initiate on a custom action called "Fast_Answers". On Zoho Sites, I created a code snippet button and set it to on-click run the event called "Fast_Answers". I installed the SalesIQ integration code into the Zoho Sites Page
Zoho Desk -> Zoho Analytics : Where is the field for "Layout" ?
I have many different layouts on my helpdesks and I want to be able to identify the stats for each one, however I can not file the field in the raw data from the Zoho Desk datasource. I thought it might be under "Tickets" but there is nothing. There is
Set resolution mandatory field
Hi, i have 2 questions:) : - i want to set the resolution field mandatory before close the ticket. Because for now, i can close the ticket without writing how i solve it - how can i setup zoho desk to receive ticket by email(e.g. clients sent email to support@mydomain.com) and it create a ticket in zoho desk
Impuesto automatico en cotizaciones
Buen dia Mi pregunta es como se puede poner alguna operacion para que las cotizaciones me salgan automaticamente con impuestos ya que uno al cargarla al final tienen que añadir el porcentaje de impuesto Saludos
Zoho Assist "Agree and Download" Button "Greyed Out" ("Light Blued" Out)
Anyone else having issue where support clients are unable to click "Agree and Download" to access the client so that we can provide remote support? This is for "on demand" support via accessing the support page and entering the support key and name. This
Project Billing with the Staff Hours Method in Zoho Projects
The Staff Hours Billing Method in Zoho Projects allows you to bill your clients based on the actual time spent by each team member on a project, at the rate set for each user. This is useful for projects where different skill sets are needed and service
Creator Subform to CRM Subform
Hello all, Has anyone successfully written data from a Creator Subform into CRM subform? I have been able to get the rows to populate but none of the data will come through. I'll add my code and the result in CRM. Creator Subform is 'Delivery_Receiving_Hours'.
Next Page