Zoho Assist Feature Update: June 2026
Windows Quick Support The Quick Support Plugin enables customers to seamlessly connect with your support team by raising requests directly from their desktop. It also enables instant access to active remote support sessions to deliver faster assistance,
Zoho Assist Feature Update: May 2026
iOS Screen Sharing Enhancements Screen sharing on iOS is now faster and sharper. Zoho Assist now supports peer-to-peer connectivity within intranet environments for faster screen data transport, along with H.265 codec support for higher quality visuals
Zoho Assist Feature Update: April 2026
Zoho Assist’s MCP integration With Zoho Assist’s MCP integration, interacting with remote support is no longer tied to complex interfaces or manual workflows. Your AI agent understands your intent through simple, conversational language and instantly
Zoho Assist Feature Update: March 2026
File Manager for Windows, Mac & Linux The File Manager allows technicians to access and manage files efficiently on a remote device during a remote support session or even without connecting to an unattended device. It helps organize files on the remote
Zoho Assist Feature Update: February 2026
Virtual monitor in native viewer The virtual monitor feature which is available in the web-based viewer, is now supported in the Native Viewer. Technicians supporting headless or single-monitor devices can add a virtual display, enabling resolution scaling
Zoho Assist Feature Update: December 2025
Quick Support for MAC & Linux Zoho Assist Quick Support is a desktop plugin on the customer's remote machine. It allows customers to join a remote support session quickly or raise a support request directly from their desktop, streamlining the support
Zoho Assist Feature Update: November 2025
Customers’ Choice 2025 Four years strong! Zoho Assist is once again a Customers’ Choice 2025 in Remote Desktop on Gartner Peer Insights, thanks to your trust and feedback.
Zoho Assist Feature Update: October 2025
Introducing the Diagnostic Tools feature in the native viewer Similar to the web-based client, you can now directly access essential diagnostic tools such as Task Manager, Command Prompt, Device Manager, Registry Editor, and more when connecting from
Zoho Assist Feature Update: September 2025
Zoho Assist–Zapier integration Automate repetitive tasks with the Zoho Assist and Zapier integration. With the new integration, you can connect thousands of apps, eliminate manual work, and keep workflows moving—all without a single line of code. User
Zoho Assist Feature Update: August 2025
Department group export Technicians can now export user lists specific to their departments using filters. This allows for targeted exports of technician data to reduce clutter and improve efficiency. The exported files can be downloaded in CSV or PDF
Zoho Assist Feature Update: July 2025
Virtual Monitor Technicians assisting headless or single-monitor devices can now add a virtual display. This feature enhances resolution up to 2K to provide sharper visuals and improved troubleshooting for a smoother, clearer remote access experience
Zoho Assist Feature Update: June 2025
Move devices across departments—no group needed The list of devices configured for unattended access will be displayed here. You can now move unattended access devices between departments without adding them to a group. Just ungroup the device or create
Zoho Assist Feature Update: May 2025
iOS Technician – External Technician Support Technicians can now invite external experts from outside their organization to join a remote session. Simply enter the external technician’s email address to send an invitation instantly. Enables faster issue
Zoho Assist Feature Update: April 2025
Customer plugin bulk deployment for seamless remote support Easily deploy the Zoho Assist customer plugin across multiple macOS devices to enable seamless remote support. Once installed, end users can quickly join remote sessions for secure and efficient
Zoho Assist Feature Update: March 2025
Seamless deployment on iOS devices with MDM Organizations can now effortlessly distribute the Zoho Assist Customer app using mobile device management (MDM). By configuring a deployment link, businesses can enroll and deploy iOS devices in bulk, ensuring
Zoho Assist Feature Update: February 2025
Introducing Advanced Session Audit for Mac Enable Advanced Session Audit to track technician activities during remote sessions. This feature records actions under File Management, Processes, Clipboard Events, and Window Activity to provide a detailed
Tip #78- Exploring Technician Console: Multi-Monitor Navigation and Pop out- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. This week we're tackling a scenario every technician knows well: the remote machine has more than one screen. Meet Multi-Monitor Navigation. Picture connecting to a workstation
Zoho Assist Feature Update: December 2024
Streamlined remote support with Wayland compatibility for Linux Assist Now is compatible with Wayland, the secure and modern replacement for X11. Wayland enhances display management and communication for seamless remote support when connecting with Linux
Zoho Assist Feature Update: November 2024
Multiple department admins Building on the existing department admin feature, we’re excited to introduce a new update: Admin privileges can now be delegated to up to 15 team members within each department. Department admins have full control over their
Zoho Assist Feature Update: October 2024
Set up unattended access from native viewer: This feature, previously available in the web viewer, has now been introduced in the native viewer. This enhancement allows technicians to install unattended access on a customer's machine with just one click
Zoho Assist Feature Update: September 2024
Advanced session audit for Windows This feature allows technicians to customize session auditing processes to match their organization’s needs. They can choose specific events to log in the audit report to meet the organization's security and compliance
Zoho Assist Feature Update: August 2024
Bulk download and deletion of session files Users can now download or delete session files in bulk. This feature enables users to manage files effectively and maintain an organized system by deleting outdated files. Additionally, users can share multiple
Zoho Assist Feature Update: July 2024
Remote script execution for Linux devices The Execute Script feature, previously available for Windows, is now extended for devices using the Linux operating system. Technicians can easily execute Bash scripts to update, install, or uninstall software,
Zoho Assist Feature Update: June 2024
View multiple monitors on different screens You can pop out remote monitors to view each one on a separate screen, providing the capability to project two customer monitors on two technician monitors simultaneously. This enhancement is designed to increase
Zoho Assist Feature Update: May 2024
Chat session feature The chat session feature enhances portal functionality by enabling technicians to initiate sessions with customers via chat before downloading agents. This flexibility lets users tailor support based on specific requirements before
Zoho Assist Feature Update: April 2024
Session-ending option outside the Android customer app Users of the Android customer app now have the ability to swiftly end a session by simply exiting the app. Upon ending the session, a bubble head will appear on the screen, which users can easily
Zoho Assist Feature Update: March 2024
Assign sessions to internal technicians Admins and technicians can can reassign and modify the scheduled sessions to fellow technicians within their departments, enhancing collaboration and workflow efficiency. They have the flexibility to make initial
Zoho Assist Feature Update: February 2024
Geo Insi ghts Unlock tailored user care with Zoho Assist's Geo Insights! Strategically map and optimize support sessions across regions, enhancing your organization's ability to deliver targeted assistance where it matters most. Independent file transfer
Tip #77- Exploring Technician Console: Chat option- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. So far we've explored tools that act on the remote machine. This week we're focusing on something just as important to a smooth session: staying in touch with the person on the
Tip #76- Exploring Technician Console: Quick Launch- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. Last time we explored Power Options, and this time we are turning the spotlight on a feature that quietly saves you dozens of clicks in every session by getting you exactly where
Tip #75- Exploring Technician Console: Power Options- 'Insider Insights'
Hello Zoho Assist Community! Welcome to the very first community post of June, and we are kicking things off with a feature that gives technicians complete control over a remote machine without ever leaving their session: Power Options. What are Power
Windows agent 2026_M07 release notes
Agent Version: 2026.4.15.0 Release date: 1 June, 2026 Issue fix: Streamlined overall process flow and fixed bugs that delayed or prevented proper functioning of Task Scheduler feature. Enhancements to Multi Monitor view under varying network load scenarios.
Client Software Now Requires Computer Admin Password
Recently whenever a user tries to run ZohoAssist.exe so that I can remote into their computer, it requires them to put in the computer administrator password, meaning they can't connect to the remote session. Before, it would allow them to run the exe
Tip #74- Exploring Technician Console: Execute Script- 'Insider Insights'
Hello Zoho Assist Community! You are in the middle of a support session. The user's machine needs a quick cleanup, a service restart, and a config tweak to fix the issue. You know exactly what needs to run. You have the script saved somewhere on your
Tip #73 - Exploring Technician Console: Diagnostics - 'Insider Insights'
Hello Zoho Assist Community! Say you're remotely supporting a client whose machine is behaving erratically. Applications are freezing, services keep stopping on their own, and the user has no idea what's going wrong under the hood. You need to dig deeper,
Introducing the New Zoho Assist Quick Support Plugin
We are thrilled to announce the new Zoho Assist Quick Support Plugin, the upgraded and enhanced version of the Zoho Assist Customer Plugin. This new plugin allows organizations and IT administrators to deploy it directly onto their customers’ devices,
Linux agent 2026_M05 release notes
Agent Version: 3.6.5.3 Release date: 28 April, 2026 Major Enhancement: Quick Support feature release. Security improvements and enhancement to in session features.
Linux agent 2026_M04 release notes
Agent Version: 3.6.5.2 Release date: 30 April, 2026 Code refactoring and improvements to function efficiently in minimal hardware environments.
Linux agent 2026_M03 release notes
Agent Version: 3.6.5.1 Release date: 27 February, 2026 Bug fixes and performance improvements for optimised session experience.
Linux agent 2026_M02 release notes
Agent Version: 3.6.5.0 Release date: 26 February, 2026 Major enhancement: File Manager feature release Issue fixing of idle session timing interfering with backend activities.
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