Remote customer's screen disappears to blank gray screen
Several of us have had several instances when we are assisting a customer and suddenly we lose visibility of their screen and see a 'gray' screen. Why is this happening? How to resolve?Tip #18- Optimize your remote support preferences- 'Insider Insights'
Hello Zoho Assist Community! Say you are in the middle of a critical remote support session, troubleshooting a device to diagnose and resolve an issue. Wouldn't you like a way to streamline this process, enhance security, and optimize performance? YourShortcut to Unattended Computer
I need to have users (not techs) access a single unattended remote computer once or twice a day. Is there a means to create a desktop shortcut that would provide direct access to that computer so that are not navigating the full support interface?How to grow My domain hosting company?
HLW Dear I'm a new business owner of domain hosting business. My website name Ryzenwebhost and url is : https://ryzenwebhost.com/ Now please give me some idea for growing this business properly. Thanks khyrulTip #17- Bulk deployment manager: Your ultimate solution for large-scale unattended access setup- 'Insider Insights'
Are you tired of the tedious manual process of deploying unattended access agents to remote computers? Try using the bulk deployment manager to make the process faster and easier.What is the bulk deployment manager? Bulk deployment manager is a user-friendlyUnattended Assist on Mac
We have a Mac that unattended assist worked fine on until a few weeks ago. Not, we loose mouse control frequently while remoted in and have to disconnect and reconnect to get control back. I removed and reinstalled Assist with no changes in this. Anywhy is zoho assist server so slow
Hello why is zoho assist server so slow, i use it every and and have fast speed at either end of the connection but zoho assist take upto 10 seconds per click, I connect on the chat they we will have a look and come back saying they have done a resetZoho Assist customizing email templates
I see how to customize some of the content in the emails that Zoho Assist sends out, but we need to have continuity of style across all of the outbound emails that our organization sends. How can I remove the color boarder at the top of these emails, and remove or at least edit the footer of these emails?Assigning Devices in Group Issue
Hi Guys I was wondering if anyone else had been experiencing any issues with the Groups on Zoho Assist? I have attached 2 images of the issues we are having,. Firstly when we assign groups, it shows the device name and not the display name like it usedAdding devices to groups method has changed
Hello, When adding a group then adding a device to the group, it used to show all the devices by 'Display Name', however it now shows it by 'Device Name',. The new way does not work for us, can we revert it back to show devices by Display Name insteTip #16- Simplifying remote management with Unattended Agent using Distributor for Zoho Assist- 'Insider Insights'
Greetings, fellow insiders! In today's tech landscape, remote assistance is not just a convenience but a necessity. For businesses managing multiple endpoints, deploying and managing remote access solutions efficiently is paramount. That's where UnattendedTip #15- How to install Assist unattended access agent using Micosoft Azure- 'Insider Insights'
We are back with another bulk-deployment method: using Micosoft Azure. This is a rapid bulk-deployment tool, suitable fto manage devices under the Azure AD. To manage these devices, you must install your agents. Agent installation in an Azure AD environmentUnattended Access on Android
When trying to download the add on for Unattended Access to work on the device, I get a screen that says "Item not found" The only thing I've been able to find is that the device needs to be running Android 7 or higher. It's running Android 11 so thatHow to Provide Bug and Problem Support
I am new to all this but 'think' Zoho Assist may be the answer. I am looking for direction. We've been in business for 15 years but look to having our client base move out to 100's. We want to provide an email-based platform for users to submit bug notificaitonsTip #14- How to install Assist unattended access agent using a startup script- 'Insider Insights'
Introducing another bulk-deployment method: utilizing a startup script. This is a rapid bulk-deployment tool, suitable for deploying software across all computer systems within the same network domain. The deployment process via startup script is executedNotify When Offline
Is it possible to have the system notify a user or group of users that a device with unattended host has gone offline? For example, if I were to have unattended host installed on a server and want to be notified when it goes offline due to an outage orTip #13- How to install Assist unattended access agent using SCCM- 'Insider Insights'
Introducing the second bulk-deployment method: using Microsoft System Center Configuration Manager (SCCM). SCCM is an intranet-based high-speed bulk-deployment tool, ideal for deploying software to all computer systems within the same intranet under theAwaiting session confirmation althou being deactivated in settings
Hi there, sometimes (not always) using the zoho assist app we get to wait more than a minute until the connection gets established. Following the message displayed it seems to await confirmation from the target PC. Also visible in the sceenshot the userTip #12- How to install Assist unattended access agent using Microsoft Intune- 'Insider Insights'
We are back again with another tip for this week. Over the next few weeks, we'll be looking into multiple methods of bulk deployment of the Unattended access agent. Let's check out the first bulk deployment method. Microsoft Intune is used for centralizedDisconnects, Dropped Characters, Blank Screen, Can't Get Session Screen Back After Minimizing
Since the latest update to Zoho Assist I've been experiencing numerous issues with unexplained disconnections, dropped characters when typing on the remote machine, session screen suddenly going blank (black) and when minimizing session window it doesn'tI can connect to the Unattended machine but the keyboard won't type.
From time to time I access my other computer via ZoHo Assist remotely and can use mouse but it doesn't respond when I try to click Desktop Folder. What is causing this? Both computers are PC.zoho.com is not accessible
Hi Zoho Team, I would like to seek for your assistance for one of our branch cannot access the zoho. May you help us on resolving this issue. Thank you!Tip #11- Install unattended access using a Download Installer- 'Insider Insights'
Welcome back! Last week, we explored one of the methods for configuring unattended access: using a deployment link. This week, we will discuss how to configure a device by downloading an installer. This method requires a technician to have physical accessUser cannot delete trial account
Hello, One of our users who we sent invite for ZOHO assist to cannot delete / remove her trial account created in error prior to being invited to our company ZOHO Assist. Error is in screenshot below. No matter what website we get her to go to and attempt"Chat with our experts" leads to nowhere.
Come on guys. I have screenshots and data to provide to the team to help improve your product but you're trying to make me jump through hoops(50000 products to choose from) to supply that information. My problem simply right now is: I can not connectAssisst zoho account reactive
Hi there I need your help to reactive my asssist zoho account. I cannot proceed the payment because my country is Indonesia. Your system only allowed if the currency is IDR.. but I don't know how to change the currency from $ to IDR. Please help I needWould like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. JalleyMutiple Monitors
Are there any plans for multiple monitor use in Zoho Assist Unatteded Access? I have clients that have multiple monitors. I would like to view both their screens at the same time.Tip #10- Install unattended agent using an installer link- 'Insider Insights'
Welcome back! As always, Zoho Community is buzzing with fresh insights to turbocharge your remote work capabilities. Last week, we explored configuring devices for unattended access with Zoho Assist. Today, let's take a closer look at one specific method:Tip #9- How to configure devices for unattended access with Zoho Assist- 'Insider Insights'
Welcome back! This week, Zoho Community is buzzing with fresh insights to turbocharge your remote work capabilities. In our previous post, we discussed getting started with unattended access. This week's tip covers your options for configuring devicesTip #8- Getting started with unattended access- 'Insider Insights'
Hello everyone! We are excited to reconnect with you this week and share a new tip. So far, we have covered how to launch a remote support session. Click here if you missed it. This week, we'll explain how to initiate unattended access and explore someUpdate Payment Method
Hi Zoho, I need to update my payment method. Where can I click to update payment method, please? Thanks, JonahTip #7- How to set up screen sharing in Zoho Assist- 'Insider Insights'
Hey Zoho Assist Community! We've got another remote support tip for you. This week, we'll discuss the Screen Sharing feature in remote support. This feature is designed to help you connect with people worldwide. Whether it's for online meetings, demos," Failed to join session on the server due to failed invalid syntax " on all workstations
Hi Team, When we are trying to launch ZA_Connect.exe we are getting an error " Failed to join session on the server due to failed invalid syntax ". First is that the ZA_Connect.exe is stored on Network folder, so we moved it to the local disk and launchHow do I change the "org" name that my customers see in zoho assist unattended; It's currently "zoho"
When a user of a remote machine with unattended access clicks on the Zoho icon in the system tray (notification area) they can click on "Representative Info" and they get a pop of of information. The "org" defaults to "Zoho". How can I change/customizeTip #6- Steps to create custom email templates in Zoho Assist- 'Insider Insights'
We're excited to share another valuable tip with our Zoho Community members. So far, our Insider Insights series has covered the basics of remote support sessions. Today, we'll guide you through the process creating custom email template. Let's dive rightTip #5- What are the steps to schedule sessions in Zoho Assist?- 'Insider Insights'
Hey there, Zoho Assist Community! We're excited to bring you another informative tip this week. If you didn't catch our previous post about joining a session, you can revisit it here. In this edition, we'll be guiding technicians through the process ofTip #4- How to join a remote support session in Zoho Assist- 'Insider Insights'
Hello everyone! We're excited to be back with another helpful tip this week. In our previous post, we covered the process for initiating a session. If you missed it, you can catch up by clicking here. This week, we'll dive into the details of how a customerZoho Assist is slow and sometimes not connecting
I purchased a license for Zoho Assist and have been testing it with my desktop PC and my laptop. The connection between the two is very, very slow, and sometimes there is no connection. And if it does connect, the window on the control computer is updated very slow. How can this situation be fixed?Are there step by step instructions with pictures for Zoho Assist Client download, install, init, start-up on Android?
These steps are many and confusing for many users. Downloading from play store. Open. Many, many security warnings screens. That tiny play button on the top.Next Page
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Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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