The system cannot find the file specified
Hi Zoho Assist Team, We have just been trying out Zoho Assist but whilst trying to initiate a session, I received the following message "Failed to join session due to the following reasons: The system cannot find the file specified". Can you please help us understand the cause of this message and how to resolve it? Thanks, RoyMutiple Monitors
Are there any plans for multiple monitor use in Zoho Assist Unatteded Access? I have clients that have multiple monitors. I would like to view both their screens at the same time.Cursor alignment
On zoho assist, the cursor is not aligned on the remote machine. We have to try to restart zoho to repair the problem, but the issue still comes back.Protecting Unattended Access Devices
Is there an option to protect unattended access enabled devices with a password the tech has to enter before getting access to the device? In our environment, not all techs should have access to all devices.Zoho assist cors error when create session from Angular client
Hello, I got cors error when trying create session from angular. This is the error Access to XMLHttpRequest at 'https://assist.zoho.com/api/v2/session' from origin 'http://localhost:4200' has been blocked by CORS policy: Request header field access-control-allow-methodsZoho Assist Customer app not localized
We where planning to use Assist to give support to our customers but have found out that the app for customers is only in English. Are there any plans to localize it into Spanish? we have had to step back the plan and begin looking for alternativesNumber of Technicians
Hi According to the purchase advisor there were unlimited number of devices/technicians for unatended access. When I attempt to add a technician I get the message that I reached my limit. I only have 7. The heading says 7 or unlimited used but it suggests I need to ungrade my plan to add more.Assist unattended computer passwords
I have added computers and segmented them to a specifically named department as well as technicians to the created Department. My question is how do I control and allow technicians only into specific computers and not all computers. Is there a way to set up passwords for computers added for unattended assist or only allow them into a specific Department? Thank you Jerryafter Connecting and service mode kicks in - Grey screen loading - but still connected
HI , I have been remoting into a client machine with no issue till this morning. once I elevated to service mode, it keep loading a grey screen for 2-4 mins before occasionally dropping the connection then reconnect again with the grey screen of loading..Add session confirmation to some technicians
Zoho is used mainly by our IT department but we are giving more office users Unattended Access for training purposes, are we able to give the IT team full unattended access and have a session confirmation just for the office staff. It seems the settingCan I elevate a session on a remote Iphone 11
Can I elevate a session on a remote Iphone 11 from either a Windows Tech console or an ANdroid Tech console? If yes how do I go about doing it?Mouse Issue with Android Tablet with physical keyboard/touchpad combo
I am having a great deal of difficulty using the Android App for unattended access of other systems. The way the mouse works on the app when using the keyboard/touchpad is almost unusable. Most of the time it doesn't seem to work. Does anyone haveChange Technician Role results in error
Hi, No matter which role I attempt to change any Technician to I get the following error on the page. Has anyone seen or know how to fix this?Unattended access doesn't install on Mac OS 10.6 Snow Leopard
Hi, first time here and hope not to place a silly question. Since Teamviewer will close servers to older releases, my Mac Minis running Mac OS 10.6 (Snow Leopard) won't be available. Looking for the alternatives I found Zoho Assist running on Mac OS 10.6Remote Service Connectivity
Any one here aside from us having difficulty right now with remote session? It seems it started earlier this morning GMT+8 time.Remote Service Connectivity
Any one here aside from us having difficulty right now with remote session? It seems it started earlier this morning GMT+8 time.Block/Allow Access on unattended machines not working.
Hello, I am running into an issue on MacOS 11.5.1 where the Unattended Access feature always allows a remote connection, regardless of if Block Access or Allow Access is selected in the Menu Bar item. Has anyone run into this, and if so, was there a fix?Cursor on computer is to the left of what it is actually pointing to on the remote computer
Zoho assist has been working fine and I hadn't used it in a few days. I decided to log back in and work on the remote computer but now the cursor is off of what is highlighted on the remote computer. Here's what I have tried to solve the problem, butVoice in meeting and assist
Hi, I am trialling ZOHO Assist and ZOHO Meeting. I cannot find a button anywhere to enable a voice conversion with the other participant. For meeting software I guess this is possible, and I am sure the answer is simple. Any help warmly received. Thanks.Multiple instances of Zoho assist running on servers impacting performance.
We use Zoho Assist in Unattended mode to help manage our application with clients SQL servers. We occassionaly seem to find that clients run into server performance issues, and when looking at the task manager it will show multiple (more than 10) instanceCan you just release an MSI please
The deployment tool doesn't work well, GPO method will not work on Windows 10. Intune works fine but in some cases is not an option. MSI installer is necessary! Thank youZA_Upgrader.exe - Unable to Locate Component
I'm getting the following message when start windows and installing the unattended installer on a Windows XP. Any ideas on how to fix it? Error MessageUnable to Connect to Online Computers
I have 11 computers online but I cannot connect to about half of them in Assist. When I click the "Connect" button they systems hang at "You'll be able to access the remote device shortly." I've tried to uninstall and reinstall the Assist agent, andSend username/password to unattended computer
There are no current option to copy paste credentials to remote computer with HTML 5 technician console, and with activeX console there is options to send keystrokes but it doesn't work When connected to unattended computer if it's locked or logged off and asking for credentials We would like if there could be on the left side of menu in HTML5 console , just like there is send ctrl+alt+del, option to send username and passwords with 2 boxes where you can copy paste credentials and then send themBEWARE- Posted documentation and "solution" does not work for deployment
Followed the instructions to "easily" deploy the unattend agent for ZohoAssist. The batch file/GPO combination simply does NOT work, no matter what you do. The fact the posted instructions can be such a massive and obvious failure is unbelievable. All you SHOULD have to do, according to Zoho is point to the file share in the batch file. The batch file doesn't run. Period. Silent or not. Supposedly a developer is looking at the batch file. It's four lines. How long does that take? And howAdd admin for billing?
Hello, I am trialing the Zoho Assist application, and would like to give my director the ability to view the Subscription details. He needs to be able to enter card information so we can make a purchase. I have tried copying the Super Admin role to hisRemote customer's screen disappears to blank gray screen
Several of us have had several instances when we are assisting a customer and suddenly we lose visibility of their screen and see a 'gray' screen. Why is this happening? How to resolve?Remote Support Session Copy / Paste Default Note
Hi Team Finally it appears this feature is no longer implemented in remote support sessions, i have completed 2 sessions today & the copy / paste note was not nagging, if this has been permanently deactivated in my personal opinion this is a great moveHow to turn off Clipboard Copy Confirmation
Every time we use the copy function on the remote computer we received a prompt that asks if we are sure you want to copy the information Yes/NO. This is a huge time waster to click Yes every time we copy data from one PC to another. Does anyone know how to disable this prompt??Unattended access, rebooting issues
Whenever I reboot a windows 10 workstation remotely through Zoho unattended access, It never reconnects, just grey screen with action bar on left, but can't click any of the commands or actions. The user has to log into the computer for unattended accessCustomer Pugin Version
Hi All Where can we find the Plugin version which enables the customer to enter name and session ID, not just the ID where the name is guest when connected to a session. Thank youAssist unattended session stays active
Hello there, ever since a couple of weeks ago clients have been contacting us about on-going unattended sessions running in their PCs. They see the following: Even after they reboot their PCs, the unattended session comes back as active. On our side weNeed to rename Unattended Computer or add Description
We are currently using GotoAssist and considering switching to ZohoAssist. One problem that immediately presents itself is that only information on the unattended remote computer is the Computer Name and this cannot be edited. I may have multiple client computers and I need to identify the customer and function for the computer. Some customers may name their servers exactly the same! In GotoAssist, it is simple to rename the computer so that you can accurately identify the customer/purpose.I cannot send files / File Transfer does not work
Whenever I try to send a file, after I select the destination, it always stays at 0% and doesn't sendManage Technicians - Forever Loading
Trying to manage technicians - All I see is the Zoho logo spinning. Been like it for 2 days now, multiple computers, multiple locations.... Logged multiple support tickets.... Nothing.how to block old remote unattended downloads
I've recently "fired" one of my worst clients. Now they appear to be either purposely or "accidently" installing and enabling a copy of my unattended access installer that I left on their PC's. I've asked them to not do this and remove the application,Run As Service Option
Not complaining here ZA seems to be running stable but could we have a option to disable Run As Service in preferences for remote support sessions and not in the active session on many occasions when connected to machines which have no user groups orTranslate Assist email
Hello, Where can i translate the text in the email which Zoho Assist sends to a user when we invite them for a remote session via Zoho Desk? ------ Hello , I've initiated a Remote Support session regarding your ticket, <#127: ticketname>. It would helpZoho Assist failed to use unattended link
I'm new and trying to use/test an unattended mode to be able to use remotely my Samsung android phone from my iPhone. I can send an activation link/email to my email, but every time the unattended activation fails with message below: This site can’t beZoho Assist will not allow me to access remote computers
I am unable to access remote computers. Tried from two different computers. Most are unattended but one is a new ticket. PLEASE HELP!!!Next Page
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Announcements
Support for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please writeWe no longer support Microsoft Internet Explorer
Internet Explorer and all its versions will no longer be supported to host a remote support or unattended access session effective from February 02, 2021. If you need to initiate a support session, you can use browsers that are compatible to start a session.Zoho Assist added to Chrome Web Store!
We are glad to announce that Zoho Assist has been added to Chrome Web Store. With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook. Do install the app from here and let us know your feedback.Users are experiencing a problem with the Unattended Access services in Zoho Assist
Some users are seeing a problem with connecting to Unattended Computers even though they are online. We are aware of the issue and are working on it urgently. The Remote Support services are up and accessible all across the globe, while we have an intermittent network issue with our primary Service Provider for Unattended Access. Due to this intermittent connection, some users may not be able to use the Unattended Access services. We have our tier 3 team and network team working with the Service
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Most Discussed Topics
Reduce unattended subscriptions
Hello there, Is there a way to reduce unattended subscriptions for Zoho Assist? Apparently I can increase more devices but can't reduce the numbre of them through the console. Thanks in advanceNo Way to Manager User Access for Unattended Remote Access
The Users screen does not work and so there does not appear to be any way to specify which Unattended Computers that users should have access to. I previously reported this via a chat session a while back, but it has not been resolved and no ticket waswhen something requires admin rights, you lose control of the screen
I was adding a printer on user pc and it requires admin rights but before i enter admin creds i lost control. Any idea?File Transfer issue
In Zoho Assist, To transfer a file or folder, I click on the Files and Folders tab at the top and the send/receive box pops up. I can then transfer the file....but if I need to transfer another file, I have to close down assist completely and then log
Sticky Posts
TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working inPlease read this before making a post!
Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho. The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward
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