Unattended Access Requesting User Acceptance
Hello all, All unattended clients are now requesting approval before connections. The devices still show in the unattended tab, and I've reinstalled the agent on two problem PCs, to no change. Looking to get this solved quickly as I depend on it for day-to-dayZoho Assist Self Client, help with connection
Hello everyone! I'm writing this post because I need help with connecting to zoho assist api. I made a Self Client and I can't figure out what to do next. My questions are: 1. Can I use Postman to test zoho assist api? 2. In the tab "Generate Code" inWould like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. JalleyChromebook support
Has anyone got this working? Had my client install the Zoho Assist - Customer app on her Chromebook. I was able to connect (although the screen resolution was garbage), but had no remote control. Also wondering - for any Zoho employees - if & when UnattendedWhat is SRC-TI?
External Threat Intelligence Tool.Zoho Assist Mouse/Cursor not showing on video
Good morning, When I am using Zoho Assist and remote accessing a customer's computer, and recording our session, the cursor of the customer mouse does not appear on the video so I cannot see where he is clicking. Is there a setting or a way to fix this? Thank youMicrosoft Defender SmartScreen Flags Unattended Access as Unsafe
When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this eveningZoho Assist - Long-running sessions disappear from active sessions list
During on-demand sessions that last an hour or more, the sessions will disappear from the active sessions list while still being active. This glitch causes major issues if the technician's browser window is accidentally closed or if the technician needsUnable to report abuse
A Windows support scammer called me and asked me to join a zoho session with ID 881151557. I attempted to report the session as abuse, but I was unable to proceed because the form would not accept my phone number. When I clicked "submit," the web page said "Enter valid phone number". I suspect that criminals are using zoho because they feel they get banned less quickly on the zoho platform. Please fix the "report abuse" form so these people can be reported and banned from your site.Is there anyway to remotely update the Unattended Access agent?
Is there not a way to have the agent update? Would be nice to be able to have an option to push an update down to the agents.Lost "View > Actual Size" Option
Just started testing Zoho Assist today and somehow, I have lost the ability to select the "actual size" option while remote controlling a machine with a higher resolution monitor than my local one. My old eyes need to see the smaller type when doing support.Zoho Assist Customer for iPhone
Hello...I understand there's Zoho Assist Customer for Android (use it and love it) however can you advise when the same app will be available for iOS?Can I see my Zoho Assist Schedule in Zoho Calendar?
Maybe I am just missing something, but I scheduled a session through Assist with my customer, and it is not showing up in my Zoho Calendar. I looked at integrations... I have everything integrated, but it doesn't appear to be an option. Why would that be? All calendar views are selected- and nothing. I don't want to have to show the view to the right to see my sessions coming up.Unnatended remote acces power button instead of connect
I tried to connect to my remote computer. Usually it is easy. I now see a button that says 'power' instead of 'connect' clicking it does nothing. This happens even when I am at the remote computer I can see it is on and awake. I am using the free version.Scroll Bars appear but Windows on Remote PC not scrolling
All of my companies PCs are Windows 10. Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.Shift key doesnt work
when i try and put in a capital letter on the remote computer it doesnt work. this is mac to mac, on several computers ive tried.Customize Unattended Access General Preferences Settings per Group
Is there a way to customize the settings under the General > Preferences > Unattended Access section based on which group a device is in? In particular, we would like certain device groups to be able to uninstall from the Control Panel, while we would"Zohoassistupdater" Drives generated on Mac desktop
Hello everyone. As a trial to evaluate Zoho Assist, I've added two mac desktops as being unattended remote access computers on my account. On the one which I've been paying the most attention to, over 20 drives have been generated on the desktop, eachQuick Reference Guide on join.zoho.com
Joining a remote session can be difficult for the people who need it the most. Please add a quick reference guide and better documentation that my Grandma can read on the join.zoho.com site. It's not uncommon to spend 10minutes or longer in a sessionUAC
Has the issue of having administrator rights on a user machines when using Zoho Assist been worked out yet?? This is a huge issue and the whole point of purchasing Zoho.High cpu load on client side by process sessionaudit.exe
Hi, as stated above. This happens every time with different clients. Now, the first thing I have to do after making the connection is to go to taskmanager on client computer and kill the process 'sessionaudit.exe' If I don't their cpu is very high andZoho Assist no longer works using VPN
I have been using Zoho assist for a bit longer than a year. I have been using the VPN Private Internet Access for even longer. For the first year of using Zoho assist I could remote into a pc, turn on a vpn, it would disconnect but then reconnect myReboot stuck in safemode
I just purchased Zoho Assist to see if this will work for my company. I decided to test it on the system next to me. Both systems "tech" and "client" are fully patched Windows 10 Home editions. The connection worked just fine, I was able to transfer a file and finally I tested reboot into safe mode to see how quickly it would reconnect. Upon reboot of the client system stopped at the password. I entered it on the client side, but when the client system finished booting it did not have networkingUnattended support shows "offline"
I added a computer for unattended support, it's connected to the internet, but shows "offline".File Transfer
When I access tool to transfer files from a unattended access client computer to a technician computer using receive, really long name files seem to just sit in a queue waiting to be transferred. Then everything else selected to be received after justZoho Assist Installer wants proxy settings
When I try to install Assist at some customer sites, the installed asks for proxy settings where none is in use. If I close the dialog without entering anything, it throws this error message: "Configuring unattended access failed due to the following reason : The request could not be processed by the server due to invalid syntax." These computers all have a direct internet connection and don't use a proxy at all. There's no VPN in use either. Is there a way to tell this to the installer? Thanks.How to see which license we have?
Where do I find out what license we are on and how many computers we have left to deploy to?Unattended Access showing offline
As the title says, I have a PC which is showing offline but is 100% online! Any help would be gratefully accepted.How to right click when using assist app on iPhone
I have not been able to figure out how to ‘right click’ when using mobile app. I’ve looked for settings to change, tried double taps and long taps, etc. Am I just not tech savvy enough to figure this out? Any ideas?255 error configuring application error during installation
Hi, got this error during installation "255 error configuring application" I was able to see the device on my console but now the device is no longer there. What to do? thanksEnter key not working in Linux
I just started a few test sessions. My support computer is a linux machine using Firefox and Chromium. The test computers, the ones which share the screen, are Windows and Linux Machines. From Windows machines I download and start join.exe end everything went well. But from Linux machines, where the java app is executed, some keys sent from the support computer aren't working, like the Enter key and Backspace. In some cases, e. g. in a x-terminal, pressing ctrl+m can be used as a replacement forUnattended Assist Issue with Grey Screen Flickering
When I connect to a windows 11 computer with unattended assist, i keep getting a grey flashing screen every like 20 seconds or so... it is making it difficult to do my work? anyone have a solution??Using multiple Assist accounts
I use Zoho Assist to support my customers' computers. One of my customers would like to switch to Zoho from Logmein to access his office computer. He got his own Zoho Assist account but we cannot get it to work. When installing the deployment on his office computer a prompt to replace access from my account to his came up. Not wanting to eliminate my ability to support his computer from my account, the prompt was answered with NO. So now, when he logs onto his ZOHO account, his office computerMultiple Sessions
Hello, Does anyone know if its possible to have more than 1 remote session going at one time? So far I'm unable to start more than 1 session and was not able to find any info on it, not sure if its a software limitations or something with my system. I am using the paid version. Thank you.Block/Allow Access on unattended machines not working.
Hello, I am running into an issue on MacOS 11.5.1 where the Unattended Access feature always allows a remote connection, regardless of if Block Access or Allow Access is selected in the Menu Bar item. Has anyone run into this, and if so, was there a fix?I can connect to the Unattended machine but the keyboard won't type.
Hi. I had been using Assist for the past week and it has been inconsistent for me. After a whole 4 days of no problems, now I can connect to the workstation (Centos 7) but the keyboard won't type anything in the remote box. The mouse responds flawlessly,Connect Remotely - Save Time and Money with Zoho Assist
Our world has already become a lot more virtual than we realize consciously. It moves quicker than ever with amazing capabilities. It doesn’t matter if the work scope is personal and professional, the world has become accustomed to the speed with so manyUnattended Access - unable to connect
Hi, I am experiencing a frequent issue. We use Zoho Assist Unattended Acess on one of our servers that our support team connect in when we're experiencing issues. They often report that are unable to connect to the server and the only way to get it backproblem running zoho assist in service mode
Hello, On windows 10. Then we click run as a service, and type username and password of computer administrator we are getting error: problem running zoho assist in service mode. We tried a lot of times, password ant username are correct, but still same error. Then user on same computer has administrator rights, zoho assistant runs as a service successfully. So there is the problem???Uninstall unattended agent
Hello, I'm testing many use case before we purchase assist for our remote support. While we are testing what is the proper way to uninstall agent? I did uninstall from systray, from windows control panel but still ZohoURservice is running. How can I uninstall client side?Next Page
Announcements
Support for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please writeWe no longer support Microsoft Internet Explorer
Internet Explorer and all its versions will no longer be supported to host a remote support or unattended access session effective from February 02, 2021. If you need to initiate a support session, you can use browsers that are compatible to start a session.Zoho Assist added to Chrome Web Store!
We are glad to announce that Zoho Assist has been added to Chrome Web Store. With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook. Do install the app from here and let us know your feedback.Users are experiencing a problem with the Unattended Access services in Zoho Assist
Some users are seeing a problem with connecting to Unattended Computers even though they are online. We are aware of the issue and are working on it urgently. The Remote Support services are up and accessible all across the globe, while we have an intermittent network issue with our primary Service Provider for Unattended Access. Due to this intermittent connection, some users may not be able to use the Unattended Access services. We have our tier 3 team and network team working with the Service
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Most Discussed Topics
Zoho Assist Windows 11 - Blank screen of death
I am having constant problems with Zoho assist not loading... it shows a loading message then white screen of death! Of course I've tried to reload, re-install, come off VPN etc... Nothing makes a difference it's dead. This is now becoming a serious problemZoho Assist & Unattended Access are not working
Since 01:45 PM IST, zoho assist & unattended access are not working. Kindly look into this on priority.Zoho Assist not working
Dear Team, Our Zoho assist is not working and getting error its temporary down. Please do the needful to fix asap.Zoho Assist Down
Dear Team we are trying to access zoho assist and getting error temporary down. Please support to fix this asap.
Sticky Posts
TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working inPlease read this before making a post!
Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho. The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward