Error with Assist API
I've used the Desk api for several years now. I am trying to start using the Assist API, specifically the unattended_computer endpoint. The documentation says I need a department ID. It further says I can get that by using the user endpoint. So I generated
Zoho Assist - Long-running sessions disappear from active sessions list
During on-demand sessions that last an hour or more, the sessions will disappear from the active sessions list while still being active. This glitch causes major issues if the technician's browser window is accidentally closed or if the technician needs
Pointer
Is there a way to have a pointer overlay so that I can guide customers of where to click?
ZohoAssist emails from ZohoDesk not going out
When our agents click the Remote Assist button on the bottom of the ticket, Choose Remote Support, and click Start Now. The customer does not get an email. If we go to assist.zoho.com and send an invite, they do get the email. I have made a ticket where
Zoho assist invite emails not going out?
Email invites that go out with "Join now" link from noreply@zohoassist.com have stopped going out to the invitees. This has been going on for couple days now. Same issue experienced on enterprise/corporate account and a personal account.
File transfer not working
Hello Yesterday the file transfer layout changed and now I cannot transfer files to or from my remote computer
Would like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. Jalley
What does the customer click on their end to allow the remote support session?
What exactly does the customer click to finalize joining the support session? She's installed the run-time. On my end it shows "[name] has joined. Waiting for session confirmation". The problem: She doesn't know what to click to confirm the session. She
Shift+Home and Shift+End don't work on Linux
Instead of highlighting to the end or beginning, it just jumps to the position as if shift wasn't held.
Another way to Install Zoho Assist using Intune
Just like to ask if there is another way to deploy Zoho Assist using Intune. Thank you.
Shift key doesnt work
when i try and put in a capital letter on the remote computer it doesnt work. this is mac to mac, on several computers ive tried.
Add service queue timeout setting
The queue service automatically expires after waiting for more than one hour. We need to set the expiration time to be longer, because we have customer service across time zones. Can this setting be increased?
Branded End-user Experience
It would be great to be able to add our branding to the end-user application that is seen in the bottom right of the window during a session, as well as the executable's icon. Currently it's Zoho branded!
HTML Email Templates
We would like to send branded HTML emails from Zoho Assist which match our company branding and other email templates in the business. At the moment we can only send basic text email templates when scheduling sessions etc. Because of this we are often
Unattended Access: Linux (Debian Stable) host (with GDM3 GNOME GUI) + no monitor, won't display
As the subject says, I am running into an issue where the log files are saying that ZohoUA can't find a monitor (because there isn't one connected). I still need a virtual adapter of sorts so I can see the screen at a client's remote site. Here is what
Zoho Assist Windows 11 - Blank screen of death
I am having constant problems with Zoho assist not loading... it shows a loading message then white screen of death! Of course I've tried to reload, re-install, come off VPN etc... Nothing makes a difference it's dead. This is now becoming a serious problem
Zoho Assist & Unattended Access are not working
Since 01:45 PM IST, zoho assist & unattended access are not working. Kindly look into this on priority.
Zoho Assist not working
Dear Team, Our Zoho assist is not working and getting error its temporary down. Please do the needful to fix asap.
Zoho Assist Down
Dear Team we are trying to access zoho assist and getting error temporary down. Please support to fix this asap.
Zoho Assist - Not able to run on Windows 11
Good Morning, I am having issues with getting Zoho Assist to run on Windows 11. Everytime i run the app, it states that "the item zaservice.exe" shortcut has been changed or removed. i copied the installer from 'my department', put it on the desktop
Unattended access verification email
Hello, I am trying Zoho assist free trial, I have tried Remote support and it works good. I have wanted to try an Unattended acces, but after 5 attempts, I still have not received an verification e-mail. Could somebody help me please? Thank you
Zoho Assist cannot connect from one uer
In Zoho Assist, I can connect to an unattended access machine just fine, but another user tries to connect, gets to the Windows login screen, but cannot type. CRT-ALT-DEL tool also does not work. Once she is in, my connection also does not work. A
Viewing ultrawide ((remote) screen from smaller resolution?
I am trying to access my home desktop (5120 x 1440) from my 1080p laptop -- I need some files from the home PC while I'm away. The ultrawide display is SO small on the laptop display that it's VERY hard to read. Is there any way to "Zoom in" on the remote
Sending Ctrl-C or Cmd key sequence
I'm having trouble with unattended access to my macOS machine. I cannot seem to send any Cmd or Ctrl key sequence (ie Cmd+N, Cmd+C, Ctrl-C, etc). I use terminal extensively and need too send Ctrl sequences. Zoho Assist Free from a Win10 PC to a macOS Mojave laptop. Is there a way to do this, am I just missing something?
Need a DEMO for Zoho Assist
Hi good day. We need a demo on how Zoho Assist works since we are currently looking for a remote desktop management software/tool. We already are using a Zoho Desk (Enterprise edition) and would love someone to give us a demo about Zoho Assist. Available
Rejected Remote Control request - Android v1.10.2
Sent an email to support on this topic from the phone. Able to set up a remote session and enabled Unattended Access in this new Android v10 phone. When attempting to remotely control the phone we received the message; "your customer has rejected the
Zoho assist and proxy server
Hi, can zoho assist direct its communications at a proxy? Thanks
Looking to move back over to Zoho Assist
Hi All Hope all is well? our license for Anydesk is set to expire very soon 05/12/22 now before we may renew with Anydesk we are thinking of migrating back to Zoho Assist, pricing comparison is not much difference has any improvements been implemented
Command Line install options or MSI for Intune deployment
I would like to deploy Zoho Assist using Intune but cannot find documentation on the switches/options available to the command line installer. I noticed the "-s" in the deployment toolkit but that switch doesn't seem to work for a silent install using
Screen Resolution and Scrolling Issues
I have 5 servers that are all physically identical in terms of hardware (CPU, OS, software, memory). The only difference being the storage space. On 4 of them I unable to scroll lists, or see things clearly. The servers are running Windows 10 Enterprise
Cursor alignment
On zoho assist, the cursor is not aligned on the remote machine. We have to try to restart zoho to repair the problem, but the issue still comes back.
Zoho assist managing group members
As far as I can tell when adding unattended access computers to groups it must be done individually. You can filter list but not "select all" once the filter is applied. Am I missing something? We have 400+ machines to add to a group and it is time
Zoho Assist Unattended Access prevent my Windows 10 Pro business computers to sleep (ever)!
Since I begin my trial period of Zoho Assist (Unattended Access) for business, I have sleep mode issues on all my business computer. In fact none of the sleep delay worked or even if I manually click the "Sleep" button into the Start Menu... After using the "powercfg -requests" command from Microsoft to troubleshoot sleep issues, I see that Zoho was responsible to all my sleep issues. Of course after uninstalling Zoho Assist Unattended Access from my test computer, the sleep mode returned to normal
TalkTalk blocking access to all zoho sites.
Whilst trying to access my assist portal, I was presented with a message stating it was being blocked. I tested several other zoho URL's and anything with .zoho.com is being blocked. Whilst I initially thought the problem could be solved by disabling the blocking feature, I realised there is a wider issue in that no Talk Talk customer will be able to join a remote session as https://join.zoho.com/ is also being blocked. This is a pretty big deal as the vast majority - more than 95% of UK internet
Silent install parameter required
Hi - we have an issue with this platform, the Bulk Deployment manager doesn't work on our (very simple) domain, it deploys the package then simply fails - Zoho support have looked at the logs for this and failed to respond to our ticket. The instructions
Selecting computers to add to groups
When creating groups, can we "select all" in the filter window - it is very frustrating adding them manually
RDP session on remote assist
Greetings, We have users who remotely access internal workstations via RDP from home. When we use Zoho assist to connect to their home computers we cannot see their RDP session. Is there a solution to that? Thanks.
Silent Install
Hi. Is there a command line switch to install the unattended client silently (i.e. /quiet) ? Please advise. Regards, Humzah
BEWARE- Posted documentation and "solution" does not work for deployment
Followed the instructions to "easily" deploy the unattend agent for ZohoAssist. The batch file/GPO combination simply does NOT work, no matter what you do. The fact the posted instructions can be such a massive and obvious failure is unbelievable. All you SHOULD have to do, according to Zoho is point to the file share in the batch file. The batch file doesn't run. Period. Silent or not. Supposedly a developer is looking at the batch file. It's four lines. How long does that take? And how
"Guest has already reached the maximum number of unattended computers allowed."
It it correct that on a ZohoOne account that only five remote computers can be set for unattended access?
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