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                                          Hi, We are using zoho assist unattended access in some windows server 2012 and recently the agent lets you connect but not let you do anything on the remote machine. Sometimes you can click on something but nothing happens. There's a issue with this new
                                        • Include Audio in Zoho Assist Session Recordings

                                          Hello Zoho Assist Team, We hope you're doing well. We’d like to formally submit a feature request regarding session recordings in Zoho Assist. 🎯 Current Limitation When conducting a Zoho Assist session that includes voice and/or video chatting, the recording


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                                                                                                        • Sticky Posts

                                                                                                        • Attention: Upcoming changes to Zoho Assist support for older windows versions

                                                                                                          At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.
                                                                                                        • End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13

                                                                                                          Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
                                                                                                        • Zoho Assist: Important Security Upgrade Notice

                                                                                                          Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
                                                                                                        • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

                                                                                                          As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
                                                                                                        • Release Notes: Version 1.91, February 2015

                                                                                                          Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,