Authentication Failure. Change the user credentials in the Mail settings and re-enable auto fetch.
Authentication Failure. Change the user credentials in the Mail settings and re-enable auto fetch.
Export Data feature doesn't export "Notes" which is located under every Lead or Contact & used while follow up.
Hi, When I make follow up calls, I usually add all important parts of the conversation into " Notes for this Lead" section which also shows exact time and date of the same and located under every lead/contact. Now the problem is when I try to use the feature "Export Data" located in Data Administration, it does not include those Notes.. which is the main heart of any particular lead/contact.. & hence it totally nullifies my actual purpose to export data ie export those notes. What shall I do? Is
Filter for Companies and then see related contacts
This would be a great feature for you all to add in...this is in the last CRM we tested...fyi we chose not to use that companies software due to lack of many functions zoho already has available, but this was one feature we liked during testing. Company-Contact searches People do business with people. While your team may track companies, it’s the contact relationships you need to nurture. Search for companies, then find all the contacts related to them with one-click. Ideal for mailing lists. No
Option add contact person from e-mail doesn't work
When I open an e-mail, there is a menu-item add to -> contact persons. When I use it, I get the message 'succesfully added contact person. But in the list of contact persons the new contact does not appear. When I search for the new contact I get the message 'no record found'. But when I add the contact for the second time, the message is: çontact already exists'. (I use no filter for contacts, just 'all contacts'). I am a paying customer, can the helpdesk also look into this? Thank you.
Latest Outlook Plugin Version, Not Useful - Like the old way better with the Zoho Sent Button
The latest version with the Zoho's Outlook Plugin requires when composing a new email that the contact and email address has to exist in your Outlook Contact record in order for the automatic email attachment to work to update your Zoho Contact or Lead record. I think this is a bad idea. I like the old way when you can use a Zoho Sent Button when composing a new email in Outlook. Zoho is assuming that companies are using their business contact records from within the Outlook contact records.
Google Calendar only partially syncing
I've submitted tickets on this and no one has gotten back to me to resolve this issue. Google calendar is only partially syncing with Zoho. Older entries have come in, but nothing from November has synced and only a couple entries from December have synced. It has been over week now since I first asked for help on this issue and I have yet to hear back with a solution. I'm about ready to ditch Zoho at this point and switch to SalesForce if this cannot be resolved.
Emails for Leads after conversion
Hello, I just have a question about what happens to the emails attached to a lead once it is converted. I don't see the emails either on the contact or on the potentials field. Is there a way that leads converted into contacts & Potentials have their emails carried over into the contacts and potentials record? Many thanks, Alastair
CRM for home inspector
I'm a home inspector and interested in setting up zoho crm to help me track client referrals etc. This business operates mostly by referrals from real estate agents. The agent would appear to be the client and a successful "sale" is the agent referring a buyer to me. Of course then I have the follow up with the paying client. What's the best way to use Zoho crm for this? I'm a beginner so please take it easy on me! Edit: I should add that I normally get multiple referrals from each agent.
Record ID / Unique ID usage
Hi all, When saving contacts from the contact list a unique ID shows up. However after having made some changes on different fields, somehow the information is not overwrited, even after mapping all the fields on the import wizard. I am having the following problem: When selecting the matching of RECORD/CONTACT IDs the contact with similar IDs are not updated. They are ignored with the referred reason - note that are no empty values... Thanks in advance
working off line
How do I work offline with zoho?
Multiply and Divide Formula
Hi! I am trying to multiply two custom formula fields so that the answer appears in the third custom field. I also need to divide one of the first custom fields by 100 to reflect decimals. Could you please help me write it out. Here is what I have so far, but it's not working. Abs(${Potentials.Total Contract Value}$*({Potentials.Field Contributions (%)}/100*)) Custom field A: Potentials.Total Contract Value. Custom field B: Potentials.Field Contributions (%) Answer field: Total Contract Field Contributions
How do I create chart in reports- tab not showing
Trying to create a chart of my report created in reports- I do not have creator . also what is the best print options for reports - size wise?
Can I import (ie. merge) notes to existing contacts?
I have several hundred contacts in Zoho that I have notes for in an Excel sheet. How can I import (ie. merge) these notes into Zoho? The only options I see are Skip, Overwrite, and Clone.
Updating contacts via CSV roundtrip and matching with Contact Id
Hi Guys, I've been trying to tidy up our contacts in Zoho. I hoped that if I exported contacts to CSV with the Contact Id, I'd be able to edit those contacts in Excel and re-import them using the Contact Id to match the right Zoho contacts when I re-import. It seems that Zoho actually matches to the Last Name during the CSV import (this is the only mandated import field) and not even to the email address (which is ambiguous for duplicate contacts with the same email address). This seem illogical.
Cannot add extra user to Zoho
Hi We work with google apps and zoho crm. I have an account and i want to add another user to the CRM. I have tried many different ways, but Zoho keeps saying that there is no account from our company. I have paid for two user accounts. In short: - I have a working Zoho CRM account. - I am a admin in google apps (for our company). - I want to invite another google apps user from my company in Zoho. - I first tried creating the user from zoho. I invited him via users, add new user. - But this was
Why does exporting XLS or CSV insert hyphens into fields with empty values?
Hello, Novice question. When I export from Zoho CRM either XLS or CSV --> If I have a field for a second street address or a field for a department intentionally left blank or empty, Zoho CRM export process auto-inserts a hyphen character into the export file. I suppose I could then find and delete all of these values after the export, but am I missing a simpler solution? What am I doing wrong? This export is for mailing address labels. The Zoho export file should export and then be immediately ready
Update Leads Activity from a spreadsheet
I have approximately 900 leads, and I have sent a postcard to approximately 600 of them. I have those 600 in a spreadsheet. Is there a way for me to import this activity in Zoho CRM to update these leads to show postcard sent? Thanks for any assistance with this!
custom lookup insertion via api
hi, i am trying to insert custom filed( look up) via name and it gives error 4401Unable to populate data, please check if mandatory value is entered correctly. here is my code <FL val="Co-emprunteur 1">test user</FL> is there a way to insert it using id? am i missing some thing here? FYI: the name i am passing to this tag already exists in contacts.
Export to zoho doc
When I export values to Zoho docs (sheet) , they will be starting the numerical values me '. I don’t not know how to get rid of these. find and replace does not work in Google docs. If you exports them to excel are not visible and I can not do calculations. How do i do?
Role of CRM
Hi every one,I am new to sales force technology.Can any one tell me about the role of CRM in sales force technology. Sales force Training in Chennai
Zoho Tasks Reminders....how is this done?
Hello, I currently use salesforce, but I and my colleauges want to make the change to Zoho this week. However, one of the most important functions to me is daily task-reminders, and I cannot figure out how it is that Zoho sends those reminders to the end user. I put in a "trial" lead yesterday, and scheduled a task for today, but when I signed in this morning there was no reminder to speak of. There is a tick-box for an email reminder, but that is not what I am looking for. Is there a way of simply
Goodbye 2013, Hello 2014!
It’s time again to say goodbye to yet another wonderful year, and eagerly wait for the next! It’s also time to walk down the memory lane and recall the things we accomplished in 2013 and our resolutions for 2014. Created Space in Enterprise Market We started the year with the release of Document Library , and then moved on to give you some new and interesting features in our mobile app - Mail Magnet for Mobile, Business Card Scanner App and the Leads App. Here’s what our customers have to say about
Consolidated History
Is there an option, or can we have one, for a "Consolidated History" under each contact and potentially under each Account? I am sure there are plenty of reasons why someone might want to see their emails, completed tasks, notes, completed events, etc. sorted out under individual headings, but for our use this just makes the history of what has gone on in the account hard to follow. I do like the ability to just look at the tasks or the emails, but what about an option to consolidate all closed
Sending Case details to Contacts
I have created an email template pulling fields from a case. The template is set up as a case. I want to send this to a contact. Can I set up a lookup field on the case to pull in the contacts name and then be able to access the template (listed under cases and not contacts) and send it to the contact??
Custom modules
Hi, we have combined crm with creator but now realise that custom modules might be enough. This would save us money. We would need to copy across the data. Any ideas how to do this. Plus feature differential?
New layout is unworkable - please put it back
Dear developers from Zoho, There must have been a mistake with updating Zoho with the new layout, normally updates are done to improve the user experience of an application. Now you guys decided to make update for the worse; please tell me why you guys think it will be an improvement to have us now scroll our asses off, even on the homepage we have to scroll now? So besides the 'adding of space for NO reason or functionality" you guys also decided to make everything harder to read? So please make
Any query leads to "error code 4422: There is no data to show" answer...
Hello, I have been writing some PHP code to get access to some data stored in our Zoho CRM following the Developer API Help pages but I keep getting the error code 4422: There is no data to show, no matter which query I send. Even a really simple one given in the examples fails: https://crm.zoho.com/crm/private/xml/Leads/getMyRecords?newFormat=1&authtoken=MyAuthTokenGeneratedFollowingInstructions&scope=crmapi No doubt I must be doing something wrong, but what??? To be sure the problem does not come
Zoho CRM PlugIn Refuses to Work in Outlook 2007
I have spent 10 hours to-day uninstalling, reinstalling, reading everything I can find on every forum on Google to try and make the Zoho CRM Outlook work in Outlook 2007. And nothing works. I do note when I have micros security set at "warning for all micros" that when I re-install "C\PROGRA~1\ZOHO\zohocrm|REDEMP~1.dll" keeps coming up when it asks me to enable macros even though I have uninstalled and trashed everyhting I can find. I can't find this item in all searches on the computer. Any thoughts?
Zohoh CRM Outlook Plugin for 2007 Wont Work
I have spent 10 hours today trying to make the Zoho CRM Outlook plugin work. I have uninstalled many times. learnt about Load behaviors: Load at Start-Up. Read all the complaints from people who have had no response from Zoho like myself. However,. I am hoping I can get this fixed as I am paying premium price and I need this to work after having spent several weeks in the later part of the year deciding to go with Zoho and then setting it up. Please can some-one come on-line to an on-line meeting
Printed Layout Changed - Please PUT IT BACK
I have read that many complaints have been made about the recent bout of updates have changed the presentation of the data and making it more difficult to use. These seem to have been answered by S. Prakash as now having been solved but I difer from this response. The changes are unwelcome and unwanted by most users who are paying for this service. Also, you have completely screwed up the printed pages. We use the Cases tab as our job Tickets and the layout has changed so much that now we
I dont have any apps -??
To download and install the Zoho CRM Plug-in Log in to your Zoho CRM account. Click Setup > Apps & Add-ons > Other Apps > Plug-in for Microsoft Outlook. so the only app I have is 'mobile app'. where have the other apps gone? thank you
Facebook Integration
I am currently exploring several different CRM solutions. One of the things that caught my eye with Zoho was the integration with Facebook. From what I read each user of the system can connect their Facebook page with their user account. How do company pages connect with Zoho, does it essentially work the same way? Say a facebook user likes our business page. Would Zoho be able to automatically create a lead record for that person on "like' of our page? I think that functionality would be amazing.
Zoho CRM Calender invitation
What am I doing wrong? First I create a calender event and I invitate people to the event. Problem: the person invited to the event can't see the actual event in his or her's calender. It comes to the events module on the front page, but only appears on my own calender.
Annoying new Clock image that does not go away
This is a screenshot of my inbox: I hate it and never asked for it to be there. Please help me know how to get rid of it.
New UI Suggestion - Autohide the "recent items" tab
The recent items tab stays "sticky" when you click on it. Please auto-hide it after you select a record. Currently you have to click elsewhere or click the "x" to close.
Invalid Ticket Id
I'm getting this response on the api: <response><error><code>4834</code><message>Invalid Ticket Id</message></error></response> It looks like tickets were deprecated, so I'm not sure why I would be getting that. Here's the PHP code $xml = '<Leads>'; $xml .= '<row no="1">'; $xml .= '<FL val="Lead Source">Source</FL>'; $xml .= '<FL val="First Name">'.htmlspecialchars($entry['first_name']).'</FL>'; $xml .= '<FL val="Last Name">'.htmlspecialchars($entry['last_name']).'</FL>'; $xml .= '<FL val="Email">'.htmlspecialchars($entry['email']).'</FL>';
Different Font in CRM? PUT IT BACK THE WAY IT WAS!
So sign into zoho this morning and it looks totally different. Looks like a different font perhaps and everything seems more spaced out. Unfortunately this leads to lots of scrolling when previously my info usually fit one one page... Please put it back the way it was yesterday! This looks horrible.
plug in display in outllook 2010 standard version 32 bits
Hello, I have launched Zoho plug in from Zoho to turn on sync between Outlook and Zoho. Zoho said successfull installation, but then I open Outlook and cannot find the zoho plug in in Outlook to sign in!!! Anyone can help me? Thanks, vince
Search bar error
When i type anything into the search bar it comes back with unable to process your request please click here to go back the link it gives is https://crm.zoho.com/crm/IAMSecurityError.do?searchword=foster&searchCategory=AllEntities Please respond to michelle@h4group.com Thanks
Failed customer support at zoho might force us to go back to salesforce
I work with a small biotech company and whilst we are new customers, I am seriously considering switching back to salesforce as the lack of customer support has been disappointing to us.Despite my annoyance, I believe if you understand our business model, you can appreciate the complexity we are in and maybe suggest a proper solution, in the professional edition, instead of the short abrupt emails I get in return. Our company contacts people from different firms offering out a service. We have a
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