Accounts | Sign-in | Knowledge Base

Sign-in
Troubleshoot Sign-up related error messages
Errors When this error occurs How to resolve An account already exists for this mobile number. Sign in or use a different mobile number to sign up. The mobile number you have entered is already registered with an existing Zoho account. If you ...
Troubleshoot Sign-in related error messages
Error When will this error occur? How to resolve This account cannot be found. Please use a different account or sign up for a new account. When your account is closed and the email address is no longer active with Zoho, or when you're trying ...
Unable to connect to my Zoho account in mail client
You may encounter issues connecting to your Zoho account when: Trying to set up a mail client for your Zoho account Trying to retrieve emails in your mail client after you have set it up and used it for sometime What happened? If you are trying to ...
Issue signing in via Google: Error 403 disallowed_useragent
You may encounter this error when you try to sign in to a Zoho app via Google on your mobile device. What happened? Google restricts users from signing in to their account in a native mobile app if a compatible web browser is not installed in the ...
Your {IdP} email address has been changed and there are two different Zoho accounts exist with your previous and current email address
What happened? If your email address has been changed in Google, Facebook, or Twitter and you have linked it with your Zoho account, your email address will be automatically updated in the Zoho servers. However, if another Zoho account already exists ...
Asked to sign in to my account every time I quit my browser
What happened? If you sign in to your Zoho account once and mark your browser as the trusted browser, we won't ask you to sign in to your account for the next 30 days, even if you quit the browser. However, based on your browser settings or ...
Maximum concurrent session limit reached.
What happened? By default, Zoho Accounts supports a maximum of 50 concurrent sessions for an account to prevent multiple users from using the same Zoho account. If you have exceeded the maximum concurrent session limit, you won't be able to access ...
You need to refresh your OneAuth app to sign in to your account.
If you are using the old version of OneAuth, please upgrade to latest version (2.0) from Playstore or App store. What happened? If you recently changed your Zoho account password and cleared all your desktop and app sessions, you will be signed out ...
Restrict sign-in is enabled. Please disable it in your OneAuth app to sign in to your account.
What happened? If you've enabled the restrict sign-in attempts option for your Zoho account in the OneAuth app, you will not be able to sign in to your account. How to resolve this issue To disable Restricted Sign-in: Open your OneAuth app. Go to ...
You've exceeded the maximum sign-in attempts. Please try again later.
What happened? For security reasons, if a Zoho account receives more than 10 unsuccessful sign-in attempts, the browser in which the attempts were made will be temporarily blocked. There are two possible reasons for you to see this error message: You ...
You've reached your daily sign-in limit. Please contact Zoho Accounts support.
What happened? For security reasons, we have restricted the daily sign-in limit for a Zoho account to 20 times per day. If you exceed the limit you won't be able to access your account. There are two possible reasons for this error: Too many users ...
You're not allowed to sign in using this IP address.
What happened? You will encounter this error if IP restriction is enabled for your account and you are trying to access your account from an IP address which is not allowed. When IP restrictions are enabled for your account, you can access your ...
Troubleshoot sign-in related issues
Please select the issue you have while signing in to your account: Getting an error when trying to sign in Having issues with multi-factor authentication (MFA) and couldn't access the account Having issues connecting to mail client Forgot the account ...

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