Badge Printing using iOS Organizer App

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the Check-in > Event check-in tab.
   
4. You have two ways to check in attendees using the organizer app: search for them in the list or scan their badge QR code.
   

By manually selecting the attendee from the Organizer app

1. Tap Yet to check in. Or, enter the attendee name in the Search Participant text box. 
2. Tap on the attendee you want to check in to the zone.
   
3. Tap on the Print badge button at the bottom of the page.

By scanning the Attendee's badge.

1. Tap on the Scan QR code button.
2. Scan the attendee's badge using the Scan and Check-In tab. The attendee will then be checked in to the event.
   
3. Tap Print badge.

You can also print the badges automatically by turning on the Print badges upon check-in setting in your Organizer app. Your badge will automatically be printed. The guests can receive their badge from the badge counter at the venue. If your printer is not connected, please go through the following steps to set up your printer.

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Turn on Badge Printing upon Check-in

 

     

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the More tab.
4. Tap on Printer setup.
5. Tap the Printer Preferences icon at the top right of the screen.
6. Turn on the Print badge on check in toggle button.
   

Bluetooth Printing Setup - iOS Organizer app

On the Printer (Model ZD621, ZD620) :-

1. Go to Menu > Connectivity Options > Bluetooth.
2. Press Bluetooth, then press On.
3. Press Bluetooth Discovery, then press On.

For other printer models, please refer to the respective printer manufacturer's support page.

On the iOS Device :-

  

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the More tab.
4. Tap on Printer setup.
   

Connect via Bluetooth:

1. Tap on the Connect with Bluetooth button.
2. If your Apple device is already connected to a printer vi Bluetooth, you will be redirected to a page showing available connected printers.
3. If no printer is connected, you'll be redirected to the device's Settings page.
   

To pair with a new printer device:

1. Go to the Bluetooth tab.
2. Turn on Bluetooth.
3. Select your printer from the "My Devices" section. Or, Select a printer from the "Other Devices" section, then click Pair.

Wireless IP Printing Setup - iOS Organizer app

Connecting Check-In Device and Printer to Router via Wi-Fi

1. Plug the router cord into the power source.
2. Ensure the check-in device is connected to the router's Wi-Fi network.
3. On the printer, connect to the same wireless network and enter the password.

On the Printer (Model ZD621, ZD620) :-

1. Go to Menu > Connectivity Options > Networks.
2. Press Primary Network.
3. Select Wi-Fi.
4. Go to Printer Info, then note down the IP address under Active IP (Wi-Fi).

For other printer models, please refer to the respective printer manufacturer's support page.

On the iOS Device :-

  

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the More tab.
4. Tap on Printer setup.
   
5. Tap on the Connect with IP address button.
   
6. Ensure your Device and Printer are connected to the same Wi-Fi.
   
7. In the Connected via IP Address dialog box, enter the IP address you copied earlier from the printer, and tap the Connect button.
   
8. If the network does not appear correctly in the printer, reset the network settings until the correct network shows up.
   

If a 'Permanent' IP setup does not establish a connection, switch to 'DHCP' and reconnect using the IP address shown.

Tap the Add button at the bottom right to include additional printers.

Wired IP Printing Setup - iOS Organizer app

Connecting Printer and Check-In Device to Router

1. Plug the router cord into the power source.
2. Connect one end of a network cable to the printer and the other end to a LAN port on the router.
3. Connect another network cable from your check-in device to another LAN port on the router.
4. Ensure not to plug the printer or check-in device into the router's WAN port.

On the Printer (Model ZD621, ZD620) :-

1. Go to Menu > Connectivity Options > Networks.
2. Press Primary Network.
3. Select Wired.

For other printer models, please refer to the respective printer manufacturer's support page.

On the iOS Device :-

  

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the More tab.
4. Tap on Printer setup.
5. Tap on the Connect with IP address button.
6. Ensure your Device and Printer are connected to the same Wi-Fi.
7. In the Connected via IP Address dialog box, enter the IP address you copied earlier from the printer, and tap the Connect button.
8. If the network does not appear correctly in the printer, reset the network settings until the correct network shows up.
   

If a 'Permanent' IP setup does not establish a connection, switch to 'DHCP' and reconnect using the IP address shown.

Tap the Add button at the bottom right to include an additional printer.

Direct Cable Connection Badge Printing Setup - iOS Organizer app

On the iOS Device :-

  

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the More tab.
4. Tap on Printer setup.
5. Click on the Know more link under "Connect to a local Printer".
6. Tap on the Print using a local Printer button.

Your device is now connected to the local printer.

When using direct wired (local) printing, Backstage is not responsible for any inconsistencies in your printer settings or any problems that might occur, as Backstage cannot access the print settings.

Direct Printing using a Network Printer

On the iOS Device :-

  

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the More tab.
4. Tap on Printer setup.
   
1. If the network printer is already setup, you'll be directly taken to the Badge Printing Setup page, where you can modify the printing mode, printing option, and choose from available printers. 
5. Tap on Connect network printer. 
6. Select Print badge from only one printer and choose the desired printer, or select Print from all printers using round robin method to print badges in bulk simultaneously using multiple printers.
   

Badge Layout Settings

  

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the More tab.
4. Tap on Printer setup.
5. Tap on the printer you want to print from.

Preview the badge you want to print

1.  Go to the Badge Layout tab.
   

If you want to change the badge,

1. Tap on the Change badge link.
2. Choose a badge
3. Tap Save.

Modify Badge Layout Settings

1. Go to the Badge Layout tab.
2. Tap the Edit button to access the Badge Layout Settings page.
3. Customize your preferences, including the details you want to print, the side to print, the print arrangement, and options to rotate the front and back sides.
4. Tap Save.

Ensure that the front and back are aligned correctly; if not, reverse the back side in the badge layout settings.

Modify Printer Settings

   

   

  

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the More tab.
4. Tap on Printer setup.
5. Tap on the printer you want to adjust.
6. Tap on the adjustment slider icon on the top-right of the screen.
7. Update your preferences and click the sync button manually if you have auto-sync turned off.
   

Sync Printer with Device

   

1. Open the Organizer app.
2. Tap on the event name.
3. Go to the More tab.
4. Tap on Printer setup.
5. Tap on the printer you want to print from.
6. Go to the Printer details tab.
7. Tap the Sync this device with printer toggle button.

Response to Manual Changes

1. Change Values on the App: Changes made directly in the app (e.g., badge layout or print settings) are automatically synced to the printer during the next sync cycle (every 45 seconds).
2. Change Values on the Printer: If physical changes are made to the printer settings, the app will detect these changes and prompt you to confirm them before applying. This ensures that the app and the printer remain in sync, preventing any potential conflicts or errors in badge printing.

* The device and printer will automatically sync every 45 seconds to ensure optimal power consumption of the printer.

* If a change is made to the printer physically, the app will prompt for confirmation before applying the change.