Start Conversations Via Bugs | Online Help | Zoho BugTracker

Start Conversations Via Bugs

The Zoho Cliq extension allows you to start a chat from the bug details page. The user who reported the bug and the users assigned to resolve the bug are added as participants by default. Other users can be added to the conversation before you create the chat.

Benefits:

  1. Create a channel specific to the bug
  2. Streamline conversations
  3. Add concerned users automatically

Start Conversations Via Bug

  1. Select a project from the Recent Projects section or from the Projects tab in the left navigation panel.
  2. Click on the Bugs tab in the top band to open the Plain view.
  3. Click on a bug to open the details page.
  4. Click the chat icon   to start a discussion.

  5. Click New Conversation.
  6. The bug title is the default title for the conversation. It can be changed in the Title field.
  7. The bug owners and creators are the default participants. Other participants can be added in the Select Participants field.
  8. Add new participants before you start the discussion.
  9. Click Add.
  10. Click the chat icon  to catch-up on the previous discussions in the history.

Besides, you can also delete or edit a conversation. To edit or delete a particular conversation hover over it,  click and select Edit or Delete option. Stay on track and don't miss out on any project updates.

  • New participants cannot be added later.
  • This feature is available for Express, Premium, and Enterprise users.

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