Billing Details | Online Help | Zoho BugTracker

Upgrade / Billing Details

Portal owner can upgrade to the Premium plan or change the billing details of your subscription.

Upgrade from Free to Paid plan

You can upgrade from a free plan to Premium plan in Zoho BugTracker.

  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Click Upgrade under a paid plan.
  4. Select additional user add on as per your requirement and click Continue.
  5. Review your order and click Confirm.
  6. Enter your payment details and then click Calculate Tax to know the final billing amount.
  7. Click Make Payment to complete the payment.
This upgrades your plan to a paid plan and the required amount is charged to your credit card. You will receive an email along with the plan details for your records. Payments are recurring and your credit card will be charged automatically.

Upgrade or Downgrade Add-Ons

Click your profile picture in the upper-right corner of the top navigation band and click Subscription Details. You can manage your plans and upgrades from the Manage Subscription section.

To upgrade your add-ons:
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Select Upgrade Add-Ons under Manage Subscription in the right corner.
  4. Select the number of additional users and then click Continue.
  5. Click Make Payment to finalize your purchase.
To downgrade your add-ons:
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Select Downgrade Add-Ons under Manage Subscription in the right corner.
  4. Select the number of users you want to reduce.
  5. Click Downgrade to and then click Confirm. Your add-ons will be reduced.

Change from Monthly to Yearly Subscription

You can switch from monthly subscription to yearly and save on costs.
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view details.
  3. Click Switch to Yearly.

Modify Credit Card Details

You can change your credit card details if required.
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Hover over the credit card in Payment Method and click Change Credit Card.
  4. Modify the required credit card details.
  5. Click Update to update the modified credit card details.

Downgrade to Free Plan

You can downgrade to the free plan if required.
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Click Change Plan in the right corner.
  4. Hover over the existing plan and then click Upgrade/Downgrade Plan.
  5. Click DOWNGRADE under Free.
  6. Click Continue to downgrade to free plan. 
  7. Enter the reason for cancellation in the Downgrade to Free Edition and then click Downgrade to Free to cancel the plan. A confirmation message about cancelling the plan is displayed.

Download the Payment Invoice

You can view the payment history and also download the required invoice from Zoho BugTracker.
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Hover over the Payment History and click View Payment History in Recurring On section.
  4. View all the payment accounts.
  5. Click to download the .pdf of the required invoice in the Invoice column.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                Zoho SalesIQ Resources



                    Zoho TeamInbox Resources




                              Zoho DataPrep Resources

                                Zoho DataPrep Demo

                                Get a personalized demo or POC

                                REGISTER NOW


                                  Design. Discuss. Deliver.

                                  Create visually engaging stories with Zoho Show.

                                  Get Started Now











                                                        • Related Articles

                                                        • User Details

                                                          The User Details page provides detailed information about a particular user. There are various sections that display the user's Skillset and Status summary. Click in the top navigation band. Navigate to Manage Users and click Portal Users or Client ...
                                                        • Bug Details

                                                          Bug details page displays important information related to the bug. The information can be edited or deleted. Users can also add comments, attachments, provide resolutions, log hours, link other bugs, view activity stream, follow bugs, move or clone, ...
                                                        • Portal Configuration

                                                          In the Portal Configuration, we help you configure your company settings, customize fields, groups, and templates, and configure all the project modules with ease. Org Settings Configuration Update Portal Logo Portal Details Prefix & ID Sender Email ...
                                                        • User Profile

                                                          Manage user profile, change themes, set a default landing page, and edit personal details Edit Profile Click in the upper right corner of the top band. Navigate to Personal Preferences section and click Profile. Click to the right of the profile name ...
                                                        • Data Administration

                                                          Check your storage details, import data from other services, or take backup of your portal data. You can view the audit log of all portal activities. Storage Details  Click  in the top navigation panel. Navigate to Data Administration > Storage. View ...

                                                        Resources

                                                        Videos

                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                        eBooks

                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                        Webinars

                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                        CRM Tips

                                                        Make the most of Zoho CRM with these useful tips.



                                                          Zoho Show Resources