Billing Details | Online Help | Zoho BugTracker

Upgrade / Billing Details

Portal owner can upgrade to the Premium plan or change the billing details of your subscription.

Upgrade from Free to Paid plan

You can upgrade from a free plan to Premium plan in Zoho BugTracker.

  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Click Upgrade under a paid plan.
  4. Select additional user add on as per your requirement and click Continue.
  5. Review your order and click Confirm.
  6. Enter your payment details and then click Calculate Tax to know the final billing amount.
  7. Click Make Payment to complete the payment.
This upgrades your plan to a paid plan and the required amount is charged to your credit card. You will receive an email along with the plan details for your records. Payments are recurring and your credit card will be charged automatically.

Upgrade or Downgrade Add-Ons

Click your profile picture in the upper-right corner of the top navigation band and click Subscription Details. You can manage your plans and upgrades from the Manage Subscription section.

To upgrade your add-ons:
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Select Upgrade Add-Ons under Manage Subscription in the right corner.
  4. Select the number of additional users and then click Continue.
  5. Click Make Payment to finalize your purchase.
To downgrade your add-ons:
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Select Downgrade Add-Ons under Manage Subscription in the right corner.
  4. Select the number of users you want to reduce.
  5. Click Downgrade to and then click Confirm. Your add-ons will be reduced.

Change from Monthly to Yearly Subscription

You can switch from monthly subscription to yearly and save on costs.
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view details.
  3. Click Switch to Yearly.

Modify Credit Card Details

You can change your credit card details if required.
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Hover over the credit card in Payment Method and click Change Credit Card.
  4. Modify the required credit card details.
  5. Click Update to update the modified credit card details.

Downgrade to Free Plan

You can downgrade to the free plan if required.
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Click Change Plan in the right corner.
  4. Hover over the existing plan and then click Upgrade/Downgrade Plan.
  5. Click DOWNGRADE under Free.
  6. Click Continue to downgrade to free plan. 
  7. Enter the reason for cancellation in the Downgrade to Free Edition and then click Downgrade to Free to cancel the plan. A confirmation message about cancelling the plan is displayed.

Download the Payment Invoice

You can view the payment history and also download the required invoice from Zoho BugTracker.
  1. Click your profile picture in the upper-right corner of the top navigation band.
  2. Click Subscription Details to view the pricing details.
  3. Hover over the Payment History and click View Payment History in Recurring On section.
  4. View all the payment accounts.
  5. Click to download the .pdf of the required invoice in the Invoice column.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media

                                                              Use cases

                                                              Make the most of Zoho Desk with the use cases.

                                                               
                                                                

                                                              eBooks

                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                               
                                                                

                                                              Videos

                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                               
                                                                

                                                              Webinar

                                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                               
                                                                
                                                              • Desk Community Learning Series


                                                              • Meetups


                                                              • Ask the Experts


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner

                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • How do I upgrade my plan?

                                                                                                                          The portal owner can upgrade the account. They can select the higher plan and make the payment anytime from Zoho BugTracker. Click your profile picture in the upper-right corner of the Zoho Projects top navigation band. Select Subscription Details to ...
                                                                                                                        • User Details Page

                                                                                                                          The User Details page provides detailed information about a particular user. There are various sections that display the user's Skillset and Status summary. Benefits: Streamlines user management and access control. Provides comprehensive user ...
                                                                                                                        • Timesheet Details Page

                                                                                                                          In the Timesheet Details page, view the time log information of the bugs. Users can also modify the timesheet or move the timesheet from one bug to another. Benefits View the summary of the Time Log information. Navigate to the associated bug ...
                                                                                                                        • Bug Details Page

                                                                                                                          The Bug Details page displays important information related to an bug. The information on this page can be updated. You can also add comments and attachments, provide resolutions, log hours, link other bugs, view activity stream, follow bugs, and ...
                                                                                                                        • How can I downgrade my plan?

                                                                                                                          Only the portal owner can downgrade the plan. Click your profile picture in the upper-right corner of the Zoho Projects top band. Select Subscription Details to view the pricing details. Click Change Plan in the right corner. Hover over the existing ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources