Campaigns | Campaign Review

Campaign Review
Is it mandatory to use a domain-based email address to send campaigns?
Yes. It is mandatory to use a business-specific domain to send campaigns in Zoho Campaigns.
Can I send campaigns using a public domain email address?
We do not allow sending marketing emails using a public domain. Since February 2024, Gmail and Yahoo introduced stricter email authentication requirements that do not allow sending campaigns from public domains. Sending campaigns from public domains ...
Why is my campaign placed on hold due to frequent campaigns?
We discourage ﬂooding recipients' mailboxes with marketing emails. This can lead to deliverability issues such as spam markings and abuse complaints. That is why your campaign could be on hold. Sending marketing emails too frequently can lead to ...
What does “frequent campaigns” mean?
Frequent email campaigns refer to sending marketing or promotional emails to your audience at short intervals.
Can I use a no-reply email address as the Reply-To address?
Using a no-reply email as the Reply-To address in marketing emails blocks two-way communication, frustrates recipients, and reduces engagement. This can lead to higher spam complaints and missed customer feedback.
Can I send emails using a no-reply sender address?
No. We do not allow sending emails from a no-reply sender address in Zoho Campaigns. Using a "no-reply" email hurts engagement, frustrates recipients, and may trigger spam ﬁlters. It also blocks communication, reduces trust, and could violate email ...
Will the unsubscribe link work in test emails?
No. The unsubscribe link will not work in test emails.
What should I do when my campaign is placed on hold due to a double footer?
We do not allow double footers because they confuse recipients and look unprofessional. If your campaign is placed on hold due to a double footer, we request you to remove the extra footer and retain only one. This will help improve deliverability.
What are the advantages of using a footer?
A footer in marketing emails enhances professionalism, ensures legal compliance, and builds trust by including your company details and an unsubscribe link. It reduces spam complaints, provides contact information, and allows recipients to manage ...
Can I remove the footer and add the unsubscribe link in the campaign content?
Yes. You can remove the footer and include the unsubscribe link within the content. The unsubscribe link is mandatory; it’s not necessary to add it only in the footer.
Why is making the unsubscribe link visible recommended?
It is recommended to have a visible unsubscribe link to avoid abuse complaints. According to the CAN-SPAM policy for marketing emails, it’s mandatory to include an unsubscribe link in Zoho Campaigns content to allow recipients to opt out if they wish ...
What should I do when recipients are unable to unsubscribe using the link in the footer?
You can ﬁrst check whether the unsubscribe merge tag has been hyperlinked correctly and make any necessary changes. If the issue still persists, you can reach out to the support team by sending an email to support@zohocampaigns.com.
Can I use an external unsubscribe link?
No. Zoho Campaigns does not allow the use of external unsubscribe links. Using external unsubscribe links can lead to abuse complaints and the blacklisting of our IPs because it could allow users to bypass our system.
Can I have multiple unsubscribe links?
No. We do not allow campaigns with multiple unsubscribe links. Only one Zoho Campaigns unsubscribe link is permitted.
Can I hide the unsubscribe link?
No. We do not allow email campaigns to be sent where the unsubscribe link is hidden.
Is it mandatory to add an unsubscribe link?
Yes. It is mandatory to include an unsubscribe link in Zoho Campaigns. If you forget to add it, we will automatically include it for you.
Why am I receiving a "blacklisted URL domain" error message?
You’re seeing this error because your email contains a link ﬂagged as unsafe or spammy. This could be due to spam blacklists, shortened URLs, or compromised sites. To resolve this, remove or replace the link with a reputable URL.
Can I send campaigns related to cryptocurrency?
No. Zoho Campaigns does not allow campaigns related to cryptocurrency per our terms of use.
Can I send emails related to gambling services?
No. Zoho Campaigns does not allow campaigns related to gambling services per our terms of use.
Can I send emails related to pharmaceutical products?
No. Zoho Campaigns does not allow campaigns related to pharmaceutical products per our terms of use.
Can I send emails related to affiliate marketing?
No. Zoho Campaigns does not allow campaigns related to aﬃliate marketing per our terms of use.
Why am I not allowed to send emails to contacts not opted-in yet?
Zoho Campaigns sends all emails from our own server. Sending emails to contacts not opted-in yet can cause deliverability issues, affect our server reputation, and violate our terms of use.
Can I send charity or donation-related campaigns?
No. Zoho Campaigns does not allow creating and sending campaigns related to charity or donations.
Can I send a campaign with a direct payment link?
No. Zoho Campaigns does not allow content with direct payment links because it will lead to email deliverability issues.
What happens when you mark your email as "Not Spam"?
Marking an email as "Not Spam" helps train your email provider’s ﬁlter to trust that sender, increasing the likelihood that future emails from the same sender will land in your inbox rather than the spam folder.
Why is there a delay in delivering my email?
Delays in email delivery can occur due to factors like recipient server processing, throttling, greylisting, or email size. Even if Zoho Campaigns marks the email as "delivered," the recipient’s email client or spam ﬁlters may cause delays.

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