Deliverability Compliance
Where can I find my abuse complaints?
You can find spam markings in your campaign report under "Marked spam." However, we don't have a provision to display direct abuse complaints in your campaign report.How are abuse complaints raised?
Abuse complaints are raised when recipients click the Report Spam button in their email client (e.g., Gmail, Outlook). This action notifies the email provider that the message is unwanted, which can negatively impact your sender reputation and email ...What could be the reason for abuse complaints?
Abuse complaints may arise for reasons such as: ● Sending emails to people who didn’t opt-in. ● Irrelevant or excessive content. ● Hidden or difficult-to-find unsubscribe options. ● Sending emails too frequently. ● Misleading subject lines or sender ...What does an abuse complaint mean?
In marketing emails, abuse complaints occur when recipients mark your email as spam or report it to their email provider. High abuse complaints harm your sender reputation, reduce deliverability, and may result in account warnings or suspension. ...Can I update the email address of bounced contacts?
No. You will not be able to edit the email address of hard-bounced contacts. You also cannot update the field values of such contacts.Does Zoho Campaigns consider bounced contacts in the total contact count?
No. Once a contact hard bounces, it will automatically be removed from your active contacts and added to the bounced contacts list to prevent it from being added again.Will my emails bounce if my domain is not authenticated?
Not necessarily, but failing to authenticate your domain (using SPF, DKIM, and DMARC) increases the chance your emails may be marked as spam or rejected by recipient servers. This can lead to higher bounce rates and poor deliverability. Domain ...Can I delete soft-bounced contacts?
Yes. Soft-bounced contacts remain active in Zoho Campaigns. Hence, they can be deleted.Can I delete hard-bounced contacts?
No. Once a contact hard bounces, it will automatically be removed from your active contacts and added to the bounced contacts list to ensure it isn't added again. Bounced contacts will not count towards your subscription limit.What should I do when a valid email address gets bounced?
If a valid email address bounces, you can contact us at support@zohocampaigns.com with the latest proof of communication with that contact, and we can investigate and attempt to revert the bounced contact.How are bounces tracked and updated in the report?
In Zoho Campaigns, bounces are tracked by monitoring the email delivery status returned by recipient servers. When an email can’t be delivered, Zoho logs it as a bounce—either hard (permanent failure) or soft (temporary failure). These bounce details ...Why are Yahoo or AOL contacts getting soft-bounced?
Yahoo/AOL contacts may experience soft bounces due to temporary issues like full inboxes, server delays, or email filters delaying delivery. Sometimes, Yahoo’s system temporarily blocks emails to protect users from suspicious activity. These bounces ...Why are Outlook or Hotmail contacts getting soft-bounced?
Outlook or Hotmail contacts may experience soft bounces due to temporary issues such as full inboxes, server delays, or email filters delaying delivery. Occasionally, Outlook’s system may temporarily block emails to protect users from suspicious ...Why are Gmail contacts getting soft-bounced?
Gmail contacts may experience soft bounces due to temporary issues such as full inboxes, server delays, or Gmail’s spam filters delaying email delivery. Sometimes, Gmail’s system temporarily blocks emails to protect users from suspicious activity. ...Does sending emails to old contacts result in a high bounce rate?
Yes. Emailing old contacts can cause a high bounce rate because their addresses may be outdated or inactive. This can affect deliverability, harm your sender reputation, and potentially lead to Zoho Campaigns account restrictions. Regularly update ...How can you avoid a high bounce rate?
To avoid a high bounce rate: ● Use double opt-in for valid subscribers. ● Avoid outdated or purchased lists. ● Regularly clean your list to remove invalid or inactive emails. ● Remove hard bounces as soon as possible.Does Gmail classify emails based on Google Postmaster Tool reports?
Yes. Gmail uses the data from Google Postmaster Tool to classify emails. If your domain or IP reputation is poor, your emails are more likely to be filtered into spam.How can I resolve a bounce error?
To resolve bounce errors, use double opt-in to ensure valid subscribers. Avoid purchased or outdated email lists. Clean your list regularly by removing invalid or inactive emails. Monitor engagement and remove hard bounces immediately.What are the impacts of a high bounce rate?
A high bounce rate harms your sender reputation, reduces email deliverability, and can lead to account restrictions or suspension. It indicates poor list quality, which can result in your emails being flagged as spam by ISPs.What details are needed to retrieve bounced contacts?
To restore bounced contacts, you’ll need to provide proof of recent communication with the hard-bounced contacts. You can email us at support@zohocampaigns.com with the necessary information.What should I do when my Zoho Campaigns organization is placed on hold due to high bounce rates?
If your Zoho Campaigns organization is put on hold, you’ll receive a notification email with instructions to provide subscriber sources, confirm that all contacts have opted in, and share the sign-up form URL. After reviewing these details, we’ll work ...Will my Zoho Campaigns organization be blocked due to high bounce rates?
Yes. If your bounce rate remains consistently high, Zoho Campaigns may block your organization, which affects email deliverability and your sender reputation.Why am I receiving bounce warning emails?
Zoho Campaigns sends bounce warning emails when your previous campaigns experience high bounce rates. These emails inform you about the issue and its potential impact.Why should I import inactive email addresses to the unsubscribed contacts?
Inactive email addresses are typically not engaging with your campaigns and may include spam traps. To maintain good deliverability, it’s important to move these contacts to the Unsubscribe list regularly.What list cleaning service can I use to clean my contacts?
Zoho does not have an in-house list cleaning tool and cannot endorse specific services. You can select a list cleaning service based on online reviews.What steps should I follow to clean contacts using an online list cleaning service?
Export all contacts from Zoho Campaigns. If you export the contacts as a password-protected file, the password is the first four digits of your login email address and the last four digits of your Zoho user ID. Use an online list cleaning service to ...Should I clean my list before sending campaigns?
Yes. It’s always advisable to clean your mailing list at regular intervals before sending campaigns. Sending emails to inactive contacts can lead to deliverability issues, such as being marked as spam, receiving abuse complaints, and high bounce ...Why is my campaign experiencing a high bounce rate?
High bounce rates often result from outdated or incorrect email lists, poor sender reputation, or spam-triggering content. Invalid email addresses, lack of recipient engagement, and technical issues like server blocks also contribute. Regular list ...When do soft bounces convert to hard bounces?
If a soft bounce occurs, we’ll attempt to resend the campaign seven more times. If it continues to fail, it will eventually be considered a hard bounce.Why is a valid email address getting bounced?
A valid email address may bounce due to temporary server issues, a full mailbox, strict spam filters, or incorrect domain settings (e.g., SPF/DKIM). Even valid addresses can bounce if the recipient server rejects bulk emails or if Zoho’s IP is ...Can I retrieve bounced contacts?
Yes. If valid contacts are mistakenly marked as bounced, we can revert them to active status after validating the proof of communication. Do contact us at support@zohocampaigns.com with the necessary information.Can I export soft-bounced contacts?
To export soft bounced contacts, go to Reports → Sent Campaigns. Click on Bounces and Auto Replies → Soft Bounce. Select all of the contacts. Click Export.How do I download bounced contacts?
To download bounced contacts, navigate to Contacts → All Contacts. Under Contact Status, select Bounced Contacts. Select all of the contacts that match the current view. Click More Actions → Export.How can I clean my existing contacts?
Zoho Campaigns allows you to filter inactive contacts in your contact lists. On the All Contacts screen, use the filter options to view contacts who haven’t opened emails in the last 1, 3, 6, 12, or 24 months. You can move these contacts to the ...Can I restart my campaign that was cancelled due to a high bounce rate?
Campaigns will automatically restart within 24 hours. Alternatively, we can restart the campaign manually after validating and removing inactive contacts, in coordination with the compliance team.Why was my campaign stopped?
Zoho Campaigns may stop your campaign if you exceed plan limits, encounter technical errors, or if the campaign undergoes a manual review by Zoho’s compliance team. Check the notifications or contact our support at support@zohocampaigns.com for more ...Does a high bounce rate affect my domain reputation?
Yes. A high bounce rate can negatively affect your domain reputation, which in turn will impact future email deliverability.Why was my campaign cancelled?
Your Zoho Campaign may be cancelled if the bounce threshold limit is exceeded.What happens when my campaign crosses the bounce rate threshold limit?
If your campaign exceeds the bounce threshold, it will be automatically stopped by our system. You’ll receive a notification email, allowing you to clean your inactive contacts before restarting the campaign.What is the bounce rate threshold limit?
The bounce threshold limit in Zoho Campaigns is 5%.Next page
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