Campaigns | Ecommerce Solutions

Ecommerce Solutions
Can you insert a dynamic coupon in e-commerce campaigns?
Yes. You can insert a dynamic coupon in your e-commerce campaigns using merge tags.
Can you run a re-engagement campaign for customers who haven’t purchased recently?
Yes. You can create a segment for inactive buyers and send them a separate campaign.
Is it possible to localize product emails (multi-language)?
Yes. You’ll need to create individual templates for each language, as auto-translation isn’t supported.
Can you schedule product promotion emails for holidays or sales?
Yes. You can pre-schedule campaigns or set workflows triggered by dates like holidays and sales.
How long does it take for store data to show up once integrated?
Data usually appears within minutes, though this may vary with store size and data volume.
Can you track how much revenue each campaign generated?
Yes. The e-commerce dashboard shows revenue from each campaign.
Do you need to enable cookies or tracking for product engagement?
No. Tracking is automatically enabled through synced store data and email interactions.
Can you send emails only to people who bought a specific product?
Yes. Use purchase-based segments to target customers who bought a particular product or category.
Can you send coupons or discounts using Zoho Campaigns?
Yes. You can include coupon codes in your emails using Campaigns.
Will unsubscribed users from your email list also be removed from your store?
No. Unsubscribed contacts are removed only from Zoho Campaigns. They remain in your store database.
Can you stop an abandoned cart email once the user completes the purchase?
Yes. The automation will stop automatically once the purchase is completed.
What happens if you disconnect your store?
Campaigns based on synced data will stop updating. Historical data remains, but new data won’t sync until the store is reconnected.
Can you send transactional emails using Shopify integration?
No. Transactional emails cannot be sent using Shopify integration.
Can you bring in tags from Shopify to Campaigns?
No. Tags cannot be mapped from Shopify to Campaigns.
Is it possible to do multiple Shopify integrations with Zoho Campaigns?
No. Only one Shopify store can be integrated with Zoho Campaigns.
What product details are visible in your store’s products?
You can view product names, codes, prices, and the date added or modified.
What customer details are available in the Customers subtab, and how are they categorized in Campaigns?
Your store’s customers are listed with details such as purchases, revenue generated, and recent activity. In Campaigns, they are categorized as Marketing or Non-marketing.
How can you segment contacts based on purchase behavior for personalized marketing?
You can segment by purchased/not purchased, total or average amount spent, spend per order, number of orders, and most recent order.
Can you associate multiple lists in the Shopify sync?
No. Only one list can be associated with the Shopify integration.
Will product/cart/price merge tags work in e-commerce test emails?
You can preview test emails, but merge tags don’t work in test emails. They only work in actual campaigns. A workaround is to send the email to a small test list (including yourself) and verify the links.
Can you test the created e-commerce email?
Yes. Testing works the same way as with regular campaigns.
How do you create automated emails for customers who purchased specific products?
Drag and drop the trigger onto the workflow canvas, click Configure, select the relevant store, and save. You can then create the email content as required.
What type of emails does Zoho Campaigns support for e-commerce?
You can create promotional emails and automated emails.
Can you sync non-marketing and marketing contacts to different lists automatically?
No. You can only associate one list with a store. However, you can export non-marketing/marketing contacts and import them into a specific list manually. Future contacts won’t sync automatically.
Can you exit a specific contact/product that has been purchased in the workflow?
Yes. You can select product-related criteria for exit conditions, such as: Purchased product Purchased product with variant Has not purchased product Has not purchased product with variant Number of products ordered You can also choose other criteria ...
Can you set exit criteria in Automation/Workflow for the abandoned cart?
Yes. You can set exit criteria in workflow settings. By enabling the goal option, contacts are removed once they meet the specified criteria. You can choose from product-related conditions for this exit.
Which e-commerce platforms support abandoned cart recovery emails in Zoho Campaigns?
Abandoned cart recovery emails can be set up only for stores integrated with Shopify, WooCommerce, and Zoho Commerce.
What is abandoned cart recovery?
Zoho Campaigns’ automated abandoned cart recovery helps you re-engage customers who leave items in their cart. It sends personalized reminder emails to encourage them to complete their purchase.
Can you pair abandoned cart/purchase follow-up or product-specific follow-up triggers with other triggers?
No. Abandoned cart/purchase follow-up and product-specific follow-up triggers cannot be used with any other triggers in the automation workflow.
How do you access the API Access Token to connect your Shopify store?
After creating and installing the app for your store in Shopify, you’ll get the API credentials to connect your store to Zoho Campaigns.
What happens after you create and install the app for your store in your Shopify account?
You’ll receive the API credentials to connect your store to Zoho Campaigns.
How do you create a Shopify private app?
To create and install a private app for your Shopify store, Log into your Shopify account and navigate to the Shopify admin page using the URL https://<domain>.myshopify.com/admin. Now, Make sure to enter your store’s domain name in <domain> section. ...
Can you live edit an e-commerce based workflow?
No. You won’t be able to live edit any of the e-commerce workflows.
What happens when a customer is deleted from WooCommerce?
Incase a customer is deleted from WooCommerce, it will not be removed in Campaigns unless you remove/delete that contact manually.
Can you sync custom fields from WooCommerce into Campaigns?
Yes. You’ll be able to sync custom fields from WooCommerce into Campaigns while mapping the fields during the configuration of your integration.
How are product images added to the email content or templates?
They’re auto-pulled from Shopify and embedded in the respective components.
Can you exclude certain products or customers from campaigns?
Yes. You can exclude contacts from your email campaigns based on list/campaigns.
How is cart abandonment trigger configured? How much time must pass before it is triggered in the abandoned cart automation?
If a customer added a product to their cart and left it idle for one hour without any action, it'll trigger the abandonment cart workflow and the abandoned cart mail will be sent to that customer.
Can you edit the pre-designed templates as per your requirements?
Yes. You can drag-and-drop or remove the components that aren’t needed based on your requirements.
Are pre-designed templates available for e-commerce emails?
Yes, pre-designed templates for cart recovery, upselling, new arrivals, and order follow-up are available to use and are displayed to be selected while creating campaigns.
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